Role & responsibilities Recruitment & Staffing, . Employee Relations, Payroll & Compliance, Training & Development, HR Policies & Administration, Performance Management Preferred candidate profile
Job Title: Sales Coordinator Location: Mira Road (Unified) Department: Sales & Business Development Reporting To: Business Development Manager (BDM) Job Overview: We are looking for a smart, proactive, and organized female Sales Coordinator to support our business development and sales operations in the elevator industry. The ideal candidate will play a vital role in lead generation, scheduling meetings, client communication, order coordination, and internal team collaboration. This role demands excellent communication, coordination, and multitasking abilities, along with a strategic mindset to support business growth. Key Responsibilities: 1. Lead Generation & Client Communication Conduct cold calling to elevator companies and relevant prospects to generate leads. Strategically plan outreach efforts to identify new business opportunities and convince potential clients of our offerings. Schedule client meetings for the Business Development Assistant based on availability and business priorities. Maintain regular follow-up with clients to ensure continued engagement and relationship building. Maintain detailed service reports, log issues, and feedback for continuous product improvement. 2. Coordination with Field Sales Team Act as the point of contact for the Business Development Assistant, providing them with accurate lead details and meeting schedules. Ensure timely communication and handover of client information between office and field staff. 3. Quotation & Order Processing Prepare quotations and proposals based on client requirements and data provided by the BD team. Generate and maintain Sales Order Sheets and process Production Orders accurately. Coordinate with internal teams for smooth workflow from inquiry to order dispatch. 4. Dispatch & Client Updates Track and coordinate dispatches with the logistics team. Ensure clients are regularly updated about order status, expected delivery timelines, and any delays. 5. CRM & Documentation Maintain and update client and lead details in the CRM system consistently. Record all communications, follow-ups, and status updates to ensure visibility for all stakeholders. 6. Technical Support Coordination Route technical queries, installation issues, and configuration support requests to the Service Engineer or technical team. Act as the communication bridge between clients and technical staff to ensure quick resolution of product concerns. 7. Payment Follow-up & Billing Coordination Conduct timely follow-ups for outstanding payments and manage client-specific credit cycles. Send invoices, payment reminders, and account ledgers to clients on schedule. Coordinate with the Billing, Dispatch, and Service departments to ensure end-to-end order and service fulfilment. Key Skills & Requirements: Graduation (Bachelor’s Degree) in any field 1–3 years of experience in Sales Coordination or Client Handling (experience in the elevator industry is highly preferred). Excellent communication skills – both verbal and written. Strong interpersonal and client relationship management abilities. Organized, detail-oriented, and capable of handling multiple priorities simultaneously. Knowledge of MS Office Suite (Word, Excel, PowerPoint) and CRM tools. Smart, self-motivated, a quick learner, and able to take strategic initiatives. Experience in handling billing coordination, dispatch tracking, and sales process documentation is an added advantage. Work Nature: In-office role, with regular coordination with field staff and other departments. Requires a strategic mindset and strong follow-up skills to ensure seamless sales operations.