Meter is scaling fast, and we’re redefining the future of enterprise networking. If you’re a network engineer who thinks support is maintenance mode, think again. This is where you’ll work on some of the most complex and varied network designs in the industry, in environments where no two challenges are the same. You’ll diagnose and fix difficult problems, influence product direction, and sharpen your skills across every layer of the stack. This isn’t a step down from engineering; it’s a step deeper into the craft with direct impact on how next-generation networks are built and supported. You’re not just solving tickets; you’re solving the hardest networking challenges. If you thrive on variety, love to dig into complex systems, and want to shape how networks are designed and supported, this role is for you. What success looks like Provide consistently high-quality technical service to customers, earning their trust through accuracy, responsiveness, and results. Deliver actionable product suggestions to our engineering team, shaping the next generation of Meter’s hardware and software. Strengthen the team through clear documentation, peer training, and engineering expertise that makes everyone better. We’ll know it’s working if You consistently tackle complex tickets, adapting accurately to the constant changes in priority that come with an active queue. You identify and deliver improvements to our existing processes that make the team more efficient. You act like an owner, constantly building your technical depth and sharing that expertise to elevate the entire team. What your day-to-day will look like Troubleshoot and resolve tickets spanning every layer of the network stack. Manage and support complex customer networks, almost entirely remotely. Identify and document product bugs, escalating them with clear reproduction steps. Create well-structured feature requests informed by real customer needs. Build and maintain documentation that shortens time-to-resolution for everyone. Who you are A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more. Committed to improving the network experience for every customer, delivering solutions that just work. Analytical by nature; you’re comfortable with ambiguity and energized by solving unique problems. Calm under pressure, even in the fast pace of redefining an industry. A clear communicator who collaborates well with teammates and customers. Why Meter? The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive. Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility. Compensation The estimated salary range for this role is ₹1,670,600 - ₹4,176,500. Additionally, this role is eligible to participate in Meter's equity plan.
Meter is scaling fast, and we’re redefining the future of enterprise networking. If you’re a network engineer who thinks support is maintenance mode, think again. This is where you’ll work on some of the most complex and varied network designs in the industry, in environments where no two challenges are the same. You’ll diagnose and fix difficult problems, influence product direction, and sharpen your skills across every layer of the stack. This isn’t a step down from engineering; it’s a step deeper into the craft with direct impact on how next-generation networks are built and supported. You’re not just solving tickets; you’re solving the hardest networking challenges. If you thrive on variety, love to dig into complex systems, and want to shape how networks are designed and supported, this role is for you. What success looks like Provide consistently high-quality technical service to customers, earning their trust through accuracy, responsiveness, and results. Deliver actionable product suggestions to our engineering team, shaping the next generation of Meter’s hardware and software. Strengthen the team through clear documentation, peer training, and engineering expertise that makes everyone better. We’ll know it’s working if You consistently tackle complex tickets, adapting accurately to the constant changes in priority that come with an active queue. You identify and deliver improvements to our existing processes that make the team more efficient. You act like an owner, constantly building your technical depth and sharing that expertise to elevate the entire team. What your day-to-day will look like Troubleshoot and resolve tickets spanning every layer of the network stack. Manage and support complex customer networks, almost entirely remotely. Identify and document product bugs, escalating them with clear reproduction steps. Create well-structured feature requests informed by real customer needs. Build and maintain documentation that shortens time-to-resolution for everyone. Who you are A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more. Committed to improving the network experience for every customer, delivering solutions that just work. Analytical by nature; you’re comfortable with ambiguity and energized by solving unique problems. Calm under pressure, even in the fast pace of redefining an industry. A clear communicator who collaborates well with teammates and customers. Why Meter? The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive. Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility. Compensation The estimated salary range for this role is ₹1,670,600 - ₹4,176,500. Additionally, this role is eligible to participate in Meter's equity plan. By applying to this job you acknowledge that you've read and understood Meter's Job Applicant Privacy Notice.
Meter is scaling fast, and we’re redefining the future of enterprise networking. If you’re a network engineer who thinks support is maintenance mode, think again. This is where you’ll work on some of the most complex and varied network designs in the industry, in environments where no two challenges are the same. You’ll diagnose and fix difficult problems, influence product direction, and sharpen your skills across every layer of the stack. This isn’t a step down from engineering; it’s a step deeper into the craft with direct impact on how next-generation networks are built and supported. You’re not just solving tickets; you’re solving the hardest networking challenges. If you thrive on variety, love to dig into complex systems, and want to shape how networks are designed and supported, this role is for you. What success looks like Provide consistently high-quality technical service to customers, earning their trust through accuracy, responsiveness, and results. Deliver actionable product suggestions to our engineering team, shaping the next generation of Meter’s hardware and software. Strengthen the team through clear documentation, peer training, and engineering expertise that makes everyone better. We’ll know it’s working if You consistently tackle complex tickets, adapting accurately to the constant changes in priority that come with an active queue. You identify and deliver improvements to our existing processes that make the team more efficient. You act like an owner, constantly building your technical depth and sharing that expertise to elevate the entire team. What your day-to-day will look like Troubleshoot and resolve tickets spanning every layer of the network stack. Manage and support complex customer networks, almost entirely remotely. Identify and document product bugs, escalating them with clear reproduction steps. Create well-structured feature requests informed by real customer needs. Build and maintain documentation that shortens time-to-resolution for everyone. Who you are A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more. Committed to improving the network experience for every customer, delivering solutions that just work. Analytical by nature; you’re comfortable with ambiguity and energized by solving unique problems. Calm under pressure, even in the fast pace of redefining an industry. A clear communicator who collaborates well with teammates and customers. Why Meter? The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive. Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility. Compensation The estimated salary range for this role is ₹1,670,600 - ₹4,176,500. Additionally, this role is eligible to participate in Meter's equity plan. By applying to this job you acknowledge that you've read and understood Meter's Job Applicant Privacy Notice.
On the enterprise support team, you work on the most demanding networks Meter supports. Issues rarely sit in one place. They span sites, systems, and partners, and solving them requires deep technical understanding paired with a strong sense of ownership. This is where you help ensure the network is operated as a cohesive system, not a collection of components. You’re not here to wait for problems to be narrowly defined. You’re here to engage early, drive resolution end to end, and deliver an experience that lets customers focus on their business, not their network. If you thrive in complexity, value accountability, and want to shape how enterprise networking is supported at scale, this team is for you. This role is critical to Meter's success Meter’s enterprise customers depend on their network to run core operations. When issues happen, speed, clarity, and technical depth matter immediately. We are hiring this role now because enterprise cases are more complex, higher impact, and less forgiving of slow or unclear execution This role changes Meter’s trajectory by ensuring our strongest engineers own the hardest problems end-to-end and close the gap between excellent troubleshooting and enterprise-grade support. What makes this role unique is the expectation of ownership You will have an impact by Owning high-impact enterprise support cases from initial triage through resolution Troubleshooting complex issues across wired, wireless, wan security and client environments at scale Driving issues forward when progress stalls due to missing context, unclear ownership, or external dependencies Escalating effectively to Engineering, Operations, ISPs, and vendors with clear technical framing Documenting recurring failure modes and contributing to stronger runbooks, support standards, and Meter product improvements Resolving issues that span sites, systems, and teams under operational pressures We are looking for someone who has Strong networking fundamentals and experience supporting complex or multi-site environments A strong sense of ownership and persistence when problems are ambiguous or slow-moving The ability to communicate clearly under pressure with both technical and non-technical stakeholders Good judgement about when to dig deeper and when to escalate This role is not a fit for someone who prefers narrowly scoped ticket work or clean problem boundaries What success looks like Early on You ramp quickly on Meter’s network designs, tooling, and operating model. You build strong relationships with internal stakeholders and map how Meter supports enterprise networks today. Through active collaboration, customers begin to recognize you as a trusted technical partner. As you settle in You’ll own high-impact enterprise issues end to end and drive them to resolution with urgency and clarity. You identify gaps in runbooks, escalation paths, or tooling and propose concrete improvements. You adapt how you work to align Meter’s processes with customer workflows, reducing friction for their teams. Over time You help shape how enterprise support scales at Meter. Your experience informs product and platform efforts, including automation and autonomous remediation. You contribute to delivering utility-like reliability through continuous iteration and innovation in how support operates. Meter's mission and long term ambition The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. Because we believe that whether an organization has an impressive team of network engineers or an IT team of one, they should be able to seamlessly get and stay online. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we’re building and deploying networks at scale—ones that are faster, more reliable, and fit to power the most ambitious teams and organizations. Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility. If it runs on the internet, it should run through Meter.
On the enterprise support team, you work on the most demanding networks Meter supports. Issues rarely sit in one place. They span sites, systems, and partners, and solving them requires deep technical understanding paired with a strong sense of ownership. This is where you help ensure the network is operated as a cohesive system, not a collection of components. You’re not here to wait for problems to be narrowly defined. You’re here to engage early, drive resolution end to end, and deliver an experience that lets customers focus on their business, not their network. If you thrive in complexity, value accountability, and want to shape how enterprise networking is supported at scale, this team is for you. This role is critical to Meter's success Meter’s enterprise customers depend on their network to run core operations. When issues happen, speed, clarity, and technical depth matter immediately. We are hiring this role now because enterprise cases are more complex, higher impact, and less forgiving of slow or unclear execution This role changes Meter’s trajectory by ensuring our strongest engineers own the hardest problems end-to-end and close the gap between excellent troubleshooting and enterprise-grade support. What makes this role unique is the expectation of ownership You will have an impact by Owning high-impact enterprise support cases from initial triage through resolution Troubleshooting complex issues across wired, wireless, wan security and client environments at scale Driving issues forward when progress stalls due to missing context, unclear ownership, or external dependencies Escalating effectively to Engineering, Operations, ISPs, and vendors with clear technical framing Documenting recurring failure modes and contributing to stronger runbooks, support standards, and Meter product improvements Resolving issues that span sites, systems, and teams under operational pressures We Are Looking For Someone Who Has Strong networking fundamentals and experience supporting complex or multi-site environments A strong sense of ownership and persistence when problems are ambiguous or slow-moving The ability to communicate clearly under pressure with both technical and non-technical stakeholders Good judgement about when to dig deeper and when to escalate This role is not a fit for someone who prefers narrowly scoped ticket work or clean problem boundaries What Success Looks Like Early on You ramp quickly on Meter’s network designs, tooling, and operating model. You build strong relationships with internal stakeholders and map how Meter supports enterprise networks today. Through active collaboration, customers begin to recognize you as a trusted technical partner. As you settle in You’ll own high-impact enterprise issues end to end and drive them to resolution with urgency and clarity. You identify gaps in runbooks, escalation paths, or tooling and propose concrete improvements. You adapt how you work to align Meter’s processes with customer workflows, reducing friction for their teams. Over time You help shape how enterprise support scales at Meter. Your experience informs product and platform efforts, including automation and autonomous remediation. You contribute to delivering utility-like reliability through continuous iteration and innovation in how support operates. Meter's mission and long term ambition The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. Because we believe that whether an organization has an impressive team of network engineers or an IT team of one, they should be able to seamlessly get and stay online. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we’re building and deploying networks at scale—ones that are faster, more reliable, and fit to power the most ambitious teams and organizations. Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility. If it runs on the internet, it should run through Meter.