managing, analyzing, and reporting on a company's financial transactions, ensuring accuracy and compliance with regulations.
Job Title: Office Operations Manager – Freight Forwarding & LogisticsJob Summary: The Office Operations Manager is responsible for overseeing day-to-day office operations of the freight forwarding business, ensuring smooth coordination between departments, compliance with regulations, efficient shipment handling, and high-quality customer service. Key Responsibilities manage and supervise daily office operations related to freight forwarding (Air, Sea, and Road). Coordinate with operations, documentation, sales, finance, and customer service teams. Ensure timely booking, tracking, and execution of import/export shipments. Oversee documentation processes including BL, AWB, Invoice, Packing List, COO, and customs clearance paperwork. Ensure compliance with international trade regulations, customs laws, and company SOPs. Liaise with shipping lines, airlines, transporters, agents, and customs brokers. Monitor shipment costs, invoices, payments, and profitability in coordination with the finance team. Handle customer escalations and ensure timely resolution of operational issues. Prepare and review operational reports, KPIs, and performance metrics. Train, guide, and evaluate office and operations staff. Implement process improvements to enhance efficiency and reduce operational risks. Ensure proper record-keeping and data accuracy in logistics systems. Required Skills & Qualifications Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. 2+ years of experience in freight forwarding or logistics operations. Strong knowledge of import/export procedures and customs regulations. Excellent communication and coordination skills. Ability to manage multiple shipments and deadlines effectively. Proficiency in MS Office and logistics systems. Strong leadership, problem-solving, and decision-making abilities. Preferred AttributesExperience in handling international clients and overseas agents. Knowledge of Incoterms, trade compliance, and freight costing. Ability to work under pressure in a fast-paced logistics environment. Reporting To Senior Management / Branch Manager