Looking for a customer service executive (Voice Process) for a healthcare inbound process for booking diagnostics appointment for patients. It is a full time job for work from office role in Dahisar East. Rotational day shift with 1 rotational week-off. Languages required are English & Hindi.
Required minimum 1 year call quality experience candidate who have experience in call auditing, conducting feedback session, giving refreshment and training for agents.
We Need delivery agent for our logistic process which is in Bangalore. there will be fix salary apart that will provide petrol allowance
Job Summary: We are looking for a dedicated and empathetic Customer Service Executive to join our healthcare process team. The role involves assisting patients in booking appointments for diagnostic services including Blood Tests, CT Scans, MRI, X-ray, Sonography, and other health check-ups. You will be the first point of contact for patients and play a key role in ensuring a smooth and supportive healthcare experience. Key Responsibilities: · Handle inbound and outbound calls for booking diagnostic appointments via calls and chat. · Guide patients through the process for home collections, center visits, and appointment availability. · Share information regarding test preparations, fasting requirements, documents needed, etc. · Coordinate with diagnostic centers and phlebotomists to ensure timely service. · Update booking details and customer interactions in the system. · Follow up with patients regarding confirmation, rescheduling, or cancellations. · Address patient queries, complaints, and concerns with a helpful attitude. · Maintain service quality and adhere to standard operating procedures.