Maxon Electricals

Handle inbound and outbound calls from customers Assist customers by resolving queries, complaints, and requests Explain products and services to customers clearly Update CRM or Excel sheets with call details after each interaction Make follow-up calls and maintain proper records Handle email and chat support if working in a blended process Prepare reports using MS Excel, PowerPoint, and Google tools Conduct online research to collect required information Coordinate with team members to achieve daily targets Follow calling scripts and quality standards Maintain professional communication and ensure customer satisfaction