Role & responsibilities Manage Reservations : Create, modify, and cancel flight bookings. Process Payments : Handle payments via cash, card, or online methods and issue receipts. Update Customer Records : Maintain accurate passenger information and travel history. Handle Refunds & Reissues : Process ticket reissuance and refunds as per airline policies. Promote Travel Packages : Upsell travel insurance, hotel bookings, and holiday packages. Maintain Reports : Generate daily, weekly, or monthly sales and booking reports.
Role & responsibilities Data Collection : Gather data from primary (surveys, interviews) and secondary sources (market reports, databases). Data Analysis : Use statistical methods and tools to identify trends, patterns, and relationships. Market Research : Evaluate industry trends, competitor strategies, and consumer behavior. Reporting : Create detailed reports, charts, and presentations to communicate findings. Strategic Insights : Provide recommendations based on research to guide business strategies and operations