Mastermade Business Innovations

Sales & Customer EngagementGreet and assist walk-in customers in a professional and friendly manner. Understand customer needs related to comfort, health, and budget to recommend suitable mattresses and accessories. Explain product features, materials, benefits, and warranty details clearly. Convert walk-ins into confirmed sales through effective product demonstrations. Upsell and cross-sell related products such as pillows, protectors, and accessories. Store OperationsMaintain showroom cleanliness, product arrangement, and visual merchandising standards. Ensure proper display of mattresses and marketing materials as per brand guidelines. Handle billing, invoicing, and coordination with the backend or delivery team. Maintain daily sales records, customer details, and follow-ups. Customer Relationship ManagementBuild long-term relationships with customers for repeat sales and referrals. Handle customer queries, concerns, and post-sale support professionally. Follow up on inquiries, leads, and pending conversions. Sales Targets & ReportingAchieve monthly and quarterly sales targets. Provide regular updates to the store manager on sales performance and customer feedback. Participate in promotional campaigns and in-store offers.