Job
Description
Skill required: Marketing Operations - User Experience (UX) Design Designation: Marketing Engagement Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Partner Coordinator is responsible for fostering strong relationships with partners and ensuring seamless collaboration to enhance the overall customer experience. This role supports the coordination and alignment of partner activities with organizational objectives, focusing on delivering value through effective communication, operational excellence, and continuous improvement. The Partner Coordinator serves as a vital link between internal teams and external partners, driving efficiency and consistency in partner engagements.Role requires:Customer Experience Design Lead Bachelor's degree in Business Administration, Customer Experience, or a related field.experience in partner coordination, customer experience, or relationship management. Proven track record of managing partner relationships and achieving operational objectives. Experience in analyzing performance metrics and driving process improvements. Exposure to multi-stakeholder environments, preferably in a customer-focused industry.A process of enhancing user satisfaction with a product by improving the usability, accessibility, and pleasure provided in the interaction with the product. Understand the principles of User Experience (UX or UE), including understand perceptions of utility, ease of use, and efficiency. What are we looking for? Proficiency in CRM and partner management tools. Strong data analysis and reporting skills, including experience with tools such as Excel, Power BI, or similar platforms. Familiarity with customer experience principles and practices. Knowledge of contract management and compliance requirements. Exceptional communication and interpersonal skills to build trust and collaboration with partners. Strong organizational and time management abilities to handle multiple priorities effectively. Analytical mindset with a focus on problem-solving and continuous improvement. Adaptability and resilience in a dynamic work environment. Team-oriented approach with a commitment to delivering excellent customer experiences.experience in partner coordination, customer experience, or relationship management. Proven track record of managing partner relationships and achieving operational objectives. Experience in analyzing performance metrics and driving process improvements. Exposure to multi-stakeholder environments, preferably in a customer-focused industry. Roles and Responsibilities: Build and maintain positive relationships with partners, acting as the primary point of contact for operational and strategic coordination. Coordinate day-to-day activities with partners to ensure alignment with agreed service levels, deliverables, and timelines. Track and analyze partner performance against key metrics, providing regular reports and feedback to stakeholders. Proactively identify and resolve issues impacting partner operations or customer experience, escalating when necessary. Work closely with internal teams, including customer service, marketing, and operations, to align partner activities with business objectives. Identify opportunities to streamline processes and enhance partner collaboration, implementing best practices and innovative solutions. Ensure all partner activities adhere to organizational policies, industry standards, and regulatory requirements. Support the onboarding of new partners and provide training on organizational tools, processes, and expectations. Qualifications Any Graduation
