Manager - Workshop Service

1. Operations & Workflow Management

• Job Scheduling & Allocation:

  Design daily bay schedules and allocate maintenance, diagnostic, and repair tasks to technicians based on their specific skill levels and current workloads.

• Throughput Optimization:

  Monitor real-time work progress to ensure tasks are completed within estimated timelines, maximizing workshop capacity and minimizing equipment or vehicle downtime.

• Parts & Supply Coordination:

  Collaborate closely with the inventory and parts team to guarantee that necessary spares, specialized tools, and consumables are ordered and available before work begins.

2. Team Leadership & Personnel Management

• Supervision & Recruitment:

  Lead, mentor, and manage a team of mechanics, machinists, and support staff. This includes participating in hiring, organizing shift rosters, and tracking attendance.

• Performance Evaluations:

  Conduct regular performance reviews, offer technical guidance on complex fixes, and foster a productive, high-morale work environment.

3. Quality Control & Customer Relations

• Quality Assurance (QA):

  Implement strict final inspections and quality management checkmarks to ensure all repairs are done "right first time" and comply with corporate standards.

• Customer Escalation Handling:

  Interact with customers to explain complex mechanical issues, provide accurate cost estimates, and resolve service complaints with empathy and professionalism.

4. Financial & Budgetary Control

• Revenue & Cost Management:

  Drive the workshop to meet established monthly service revenue targets while tracking and minimizing overhead costs.

• Quoting & Invoicing:

  Review job costing, approve customer estimates, and manage claims processing with customers

• Asset & Capital Planning:

  Manage budgets for purchasing new machinery, upgrading diagnostic tools, and scheduling preventative maintenance for shop equipment