Manager IT

Role & responsibilities

• Technology Strategy & Vision: Identify and evaluate emerging AI, automation, CX, CRM, POS, and retail technology solutions that can accelerate business KPIs.

• Solution Architecture & Platform Governance: Drive POCs, technology benchmarks, and ROI evaluations for new systems. Ensure seamless integrations across retail operations and core applications. Ensure clear KPIs, adoption plans, and change management frameworks for all major IT programs.
• AI & Automation Execution: Build and test GenAI/automation prototypes (scripts, agents, workflow automations). Evaluate and stress-test vendor AI PoCs; document technical gaps and business-impact assessments for leadership decisions.
• Adoption, Value Realization & ROI: Establish adoption dashboards and value realization frameworks for all applications. Drive continuous improvement, utilization tracking, and optimization of technology investments. Recommend course corrections on underperforming tools or solutions.
• Vendor & Budget Ownership: Manage key technology partners, OEMs, and service providers with strong SLA governance. Support the HOD in contract negotiations, license optimization, and vendor strategy.

Skills Required :

Experience across back end and front-end retail operations

Practical GenAI experience prompt engineering, RAG/agent basics, API integration.

Experience in handling the Process Management cross-functional team to automate various business processes.

Experience in analysis, implementation, and evaluation of IT systems and their specifications

Orientation towards internal customers.