Manager - Infrastructure & Cloud Operations

Role & responsibilities

• Own and manage the entire server infrastructure lifecycle, physical servers, virtualised environments (VMware), and cloud instances (AWS/GCP) ensuring optimal performance, capacity planning, and cost efficiency.
• Maintain server uptime SLAs across all production, staging, and development environments, with proactive monitoring, alerting, and rapid incident response.
• Design, document, and execute the Business Continuity Plan (BCP) and Disaster Recovery (DR) strategy, including on-premises hot-standby and cloud-based failover architectures.
• Plan and conduct periodic DR drills, validate RPO/RTO targets, document results, identify gaps, and drive remediation to ensure recoverability is always audit-ready.
• Manage enterprise backup operations end-to-end, define backup policies, monitor job success/failure, perform periodic restoration tests, and maintain backup inventory documentation.
• Administer and optimise VMware virtualisation infrastructure, provisioning, resource allocation, patching, snapshot management, and lifecycle maintenance of virtual machines.
• Monitor cloud infrastructure health, utilisation, and spend across AWS and GCP using native and third-party tools; implement rightsizing and cost optimisation recommendations.
• Manage server hardening, OS patching (Windows Server and Linux), and security baseline compliance in coordination with the Security & Compliance function.
• Oversee network-attached storage, SAN/NAS management, and data replication strategies to ensure data durability and availability.
• Coordinate with application teams, ERP support, and eCommerce teams to provision infrastructure for new projects, migrations, and performance-critical deployments.
• Maintain comprehensive infrastructure documentation asset registers, topology diagrams, DR runbooks, and change logs to support audit and governance requirements

Preferred candidate profile

• Graduate in Science, IT, Computer Science, or a related technical discipline.
• 10+ years of hands-on experience in server administration, data centre operations, and infrastructure management in a mid-to-large enterprise environment.
• Certified in one or more: AWS Solutions Architect / SysOps Administrator, Microsoft Azure Administrator, MCSE, VMware VCP, or equivalent.
• Strong Linux (RHEL/Ubuntu) and Windows Server administration skills across physical and virtualised environments.
• Proven experience in designing and executing DR drills, BCP documentation, and backup/restore operations at enterprise scale.
• Deep hands-on expertise in VMware vSphere/vCenter, VM provisioning, vMotion, HA/DRS clustering, and performance tuning.
• Working knowledge of cloud monitoring and management tools (CloudWatch, Azure Monitor, Stackdriver, or equivalent).
• Familiarity with infrastructure-as-code practices (Terraform, Ansible, or similar) is a strong advantage.
• Experience with hybrid infrastructure environments managing workloads across on-premises and cloud with clear governance.
• Strong documentation discipline and a process-oriented approach to change management, capacity planning, and incident response.
• Willingness to be on-call and respond to critical infrastructure incidents outside business hours.