Job Description
Designation: Manager – Customs Clearance
Department: Customs Clearance
Location: Mumbai
Reporting To: Head – Customs Clearance / Management
Job Purpose
To manage and oversee end-to-end customs clearance operations for import and export shipments, ensuring timely clearance, regulatory compliance, operational efficiency, customer satisfaction and business growth.
Key Responsibilities
- Manage end-to-end import and export customs clearance operations.
- Ensure compliance with Customs Act, DGFT regulations, CBIC guidelines and other applicable statutory requirements.
- Supervise documentation, Bill of Entry, Shipping Bill, examination, assessment and duty payment processes.
- Coordinate with Customs officials, ports, CFS, shipping lines, airlines, transporters and other stakeholders.
- Handle queries, queries resolution, amendments, examination and clearance-related issues.
- Monitor daily operations to ensure timely clearance and delivery of shipments.
- Lead, guide and supervise the customs clearance team and allocate operational responsibilities.
- Maintain strong relationships with clients and provide effective solutions to operational challenges.
- Monitor operational costs, vendor performance and service quality.
- Identify process improvements to enhance productivity and reduce turnaround time.
- Ensure accurate maintenance of records, MIS reports and operational documentation.
- Support business development activities, client acquisition and preparation of operational quotations.
- Handle escalations and resolve customer complaints efficiently.
- Ensure adherence to company policies, SOPs and statutory compliance requirements.
Qualification & Experience
- Graduate in any discipline; relevant professional qualifications in logistics or supply chain will be preferred.
- 8–12 years of experience in Customs Clearance, preferably in a CHA / Customs Broking / Freight Forwarding company.
- Minimum 3–5 years of team management experience.
- Strong knowledge of import-export procedures, customs regulations and documentation.
Required Skills
- Strong leadership and team management skills.
- Excellent knowledge of Customs Clearance procedures and regulations.
- Good coordination, negotiation and communication skills.
- Problem-solving and decision-making abilities.
- Client relationship management.
- Proficiency in MS Excel, MIS reporting and operational systems.
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
