Manager CSD

Position Details

Company:

Job Responsibilities:

• Create a value-added CS experience for Customers and Stakeholders
• Enhance current systems and processes of Logistics, warehouse, inventory management
• Closely work with internal stakeholders viz; Planning, Procurement, Operations, Sales to ensure CS is as per defined SLAs and Charter.
• Responsible for setting up the goals and key performance indicators for customer service organization
• Responsible for supervision, review and managing of customer service function.
• Conducting CS experience reviews with key customers so as to enhance service proposition
• Work closely with the IT function to enhance the system capabilities of the customer service in the organization.
• Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer.
• Facilitate and improve the interface links between the customer service organization and relevant functions.
• Reviewing the production plan for all the manufacturing goods.
• Inventory management
• Resolving the day-to-day queries being escalated from the customer service executives and other stake holders.
• Responsible for the hiring, training and development of the customer service representatives in the team.
• Compliance of Departmental Procedures ( ISO , 5s,WCM & safety at Warehouse )
• EXIM Safety Ensure safe customer service