Manager - Client Servicing

Senior Client Servicing Manager

Location: Thane, Mumbai – Work from Office
Experience: 5–8 years (Agency experience preferred)

Key Responsibilities

• Client Relationship Management: Lead key client accounts, build strong relationships with stakeholders, and ensure high client satisfaction and retention.
• Brand Strategy & Growth: Develop strategic brand and marketing plans aligned with client objectives, business goals, and market opportunities.
• Account Growth & Upselling: Identify opportunities to expand existing accounts, pitch new ideas, and drive additional business through strategic recommendations.
• Campaign Planning & Execution: Oversee integrated marketing campaigns across digital, social media, and traditional platforms, ensuring quality and timely delivery.
• Team Leadership: Guide and coordinate with internal creative, content, digital marketing, and production teams to ensure effective execution.
• Performance Monitoring: Review campaign performance, analyze key metrics, and provide actionable insights and recommendations to clients.
• Project & Account Management: Manage multiple accounts, budgets, timelines, deliverables, and client expectations efficiently.
• Strategic Communication: Lead client meetings, presentations, reviews, and business discussions while proactively resolving concerns and challenges.

Qualifications & Skills

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5–8 years of experience in client servicing, account management, or brand management, preferably in a digital marketing or creative agency.
• Strong understanding of brand strategy, digital marketing, campaign planning, and consumer behavior.
• Proven ability to manage senior client stakeholders and lead strategic business discussions.
• Experience in account growth, upselling, pitching, and identifying new business opportunities.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Ability to manage multiple accounts, lead cross-functional teams, and deliver projects within deadlines.
• Proficiency in Microsoft Office and familiarity with campaign analytics and reporting tools.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Client Servicing: 5 years (Required)

Work Location: In person