Manager - Centre Operations

Job Role Summary

The Center Operations & Member Experience role is responsible for ensuring smooth daily operations of the center, maintaining high standards of hygiene and upkeep, managing front desk activities, and delivering a seamless member and guest experience. The role involves coordination with housekeeping, vendors, internal teams, and clients to ensure operational excellence, strong engagement, and efficient facility management.

Key Responsibilities

· Manage day-to-day center operations including front desk, housekeeping coordination, and facility upkeep.

• Ensure high standards of hygiene, cleanliness, and overall center maintenance through regular checks and checklists.
• Coordinate with housekeeping (HK) supervisor and staff to ensure timely cleaning and issue resolution.
• Conduct regular center rounds to identify maintenance issues and ensure timely escalation and resolution.
• Monitor and document discrepancies related to maintenance, repair, and operational gaps.
• Handle member and guest interactions, ensuring a welcoming and professional experience at all times.
• Assist in lead registration, visitor management, and coordination with the Center Manager.
• Support planning and execution of member engagement activities, events, and community initiatives.
• Capture and manage member feedback, queries, and service requests, ensuring timely resolution.
• Coordinate with vendors for maintenance and procurement, ensuring clarity on requirements and approvals.
• Manage stock and consumables including inward entry, tagging, storage, and daily usage tracking.
• Maintain documentation including KYC, agreements, operational reports, and digital records on shared drives.
• Manage conference room bookings, client requirements, credit usage, and guest facilitation services.

Key Skills & Experience

• Strong communication and interpersonal skills
• Experience in front desk, hospitality, facility management, or operations
• Ability to manage vendors and coordinate multiple stakeholders
• Basic documentation and data entry skills (Excel/Google Sheets preferred)
• Strong problem-solving and multitasking ability
• Customer service orientation with a proactive approach
• Attention to detail for hygiene, stock, and compliance tracking
• Ability to work in rotational shifts (if applicable)
• Prior experience in coworking spaces, hotels, gyms, or service centers preferred
• Graduation preferred (any stream)

Pay: Up to ₹60,000.00 per month

Work Location: In person