In this critical role, you will lead Benefits Operations for the US & Puerto Rico, ensuring high-quality, compliant and employee-focused delivery of benefits programs. You will play a key role in driving operational excellence, vendor performance and continuous improvement across a complex and dynamic environment.
Key Responsibilities
Benefits Operations & Delivery
- Lead end-to-end benefits operations for US & Puerto Rico, ensuring seamless execution and a consistent employee experience
- Manage governance metrics, including SLAs, KPIs and compliance standards
- Act as a primary escalation point for team managing benefits-related issues across employees and stakeholders
Program Management & Strategy
- Evaluate and improve benefits programs to ensure alignment with market trends, regulatory requirements and global strategy
- Lead annual renewals, vendor transitions and new program implementations
- Support enterprise initiatives such as global rollouts, mergers & acquisitions and transformation programs
Vendor & Stakeholder Management
- Manage relationships with external vendors, brokers and service providers to ensure strong performance and accountability
- Collaborate with cross-functional partners including Finance, Procurement, Legal, Tax, Occupational Health, Staff Relation and HR teams
- Support governance discussions and incorporate employee feedback to enhance & regulate benefits programs
Operational Excellence & Transformation
- Drive process improvements through automation, standardization and continuous improvement initiatives
- Leverage data and dashboards to enable insights, reporting and informed decision-making
- Support the adoption of benefits technologies and scalable operational processes
People Leadership
- Lead and develop the team of benefits professionals, fostering a high-performance and inclusive culture
- Build team capabilities in benefits administration, systems and transformation initiatives
- Promote accountability, collaboration and continuous development
What We Expect of You
Basic Qualifications
- Bachelors degree or equivalent experience
- Should have 10+ years of experience managing employee benefits operations in large or mid-sized organizations
- Proven experience leading and developing teams
Preferred Qualifications
- Strong understanding of the US benefits landscape, including health, wellbeing, retirement, LOA and insurance programs
- Experience working with global organizations or within matrixed environments
- Hands-on experience with benefits and HR systems (e.g., Workday, ServiceNow, Alightetc )
- Strong stakeholder management and vendor management experience
