Manager, Account Management (Mid-Market)

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Job Description:

Position Summary

The Manager, Account Management (Mid-Market) leads a team of Account Managers responsible for retaining, growing, and strengthening a portfolio of mid-market clients generating >$150,000 in annual revenue. The role establishes account strategy, coaches the team on consultative client engagement, and ensures consistent execution against revenue, retention, product adoption, and client experience goals.

Using client health indicators, engagement data, business intelligence, and market insights, the manager guides portfolio prioritizatAion, opportunity development, risk mitigation, and executive-level client conversations. The role partners with cross functional partners and leadership to deliver measurable business outcomes and seamless client experience.

Team Leadership & Performance Management

• Lead, coach, and develop a team of Account Managers through regular one-on-ones, deal and account reviews, call coaching, and actionable performance feedback.
• Set clear expectations, goals, and operating rhythms aligned with retention, growth, adoption, pipeline, and client experience priorities.
• Monitor individual and team performance, identify capability gaps, and implement focused development or performance-improvement plans.
• Promote accountability, collaboration, professional communication, and consistent execution of account management standards.

Portfolio Growth & Client Value

• Own team performance across a defined mid-market portfolio and ensure Account Managers maintain effective account plans, stakeholder maps, client health assessments, and growth strategies.
• Coach the team to identify and advance upsell, cross-sell, and expansion opportunities based on client needs, usage patterns, and business objectives.
• Review pipeline quality, forecast accuracy, whitespace analysis, and next steps removing blockers to success.
• Guide proactive risk identification and recovery planning for accounts with service, adoption, relationship, or renewal concerns.

Client Governance & Business Reviews

• Establish a consistent client governance cadence for priority and strategic mid-market accounts.
• Ensure Account Managers prepare for and lead Business Reviews that demonstrate value, review service and adoption trends, align on client priorities, address risks, and identify actionable growth opportunities.
• Participate in executive-level client meetings and escalations when leadership sponsorship is required.
• Maintain clear executive visibility into portfolio health, material risks, achievements, and recommended actions.

Experience & Qualifications

• Progressive experience in account management, client success, sales, or business development, including direct people-management or team-lead responsibility.
• Experience managing mid-market B2B, SaaS, technology, HR technology, or recurring-revenue client portfolios; background screening knowledge is preferred.
• Demonstrated strength in coaching, portfolio strategy, executive communication, pipeline management, forecasting, and cross-functional problem solving.

Core Competencies

People leadership and coaching; execution; portfolio strategy; client and escalation management; strategic account management; data-driven forecasting; and cross-functional influence.

Success Measures

• Achievement of team retention, growth, pipeline, revenue, and product adoption goals.
• Improvement in client health, risk management, forecast accuracy, and CRM data quality.
• Consistent delivery and documented follow-through of Business Reviews for designated accounts.
• Account Manager performance, capability development, engagement, and adherence to agreed operating standards.

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

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  Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

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  Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

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  Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.