The Application Support Engineer for Oracle Retail will be responsible for supporting, maintaining, and ensuring the performance of Oracle Retail applications. This role will focus on resolving technical issues, optimizing system performance, and working with cross-functional teams to troubleshoot and enhance Oracle Retail modules. The role includes day-to-day system monitoring, issue resolution, and coordination of updates and patches to ensure system reliability and minimal downtime. Key Responsibilities Provide functional and technical support for Oracle Retail applications, including but not limited to Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Allocation. Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and minimal business disruption. Perform root cause analysis to identify recurring issues and implement permanent solutions. Collaborate with IT teams and Oracle Support to escalate, follow up, and resolve complex technical issues. Conduct regular system performance tuning and monitoring to ensure the stability and availability of Oracle Retail applications. Assist in the deployment of application updates, patches, and configuration changes. Support testing efforts for patches, updates, and enhancements in non-production environments. Maintain detailed documentation on issue resolution processes, configurations, and system changes. Participate in on-call rotations to ensure 24/7 application availability. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. 3+ years of experience in application support or a similar role, with a focus on Oracle Retail (RMS, RPM, SIM, or other Oracle Retail suite applications). Strong knowledge of Oracle databases, PL/SQL, and performance tuning. Experience with Oracle Retail integration points and knowledge of Oracle Retail data models. Hands-on experience with Unix/Linux operating systems and shell scripting. Familiarity with Oracle WebLogic and middleware technologies. Experience with Oracle Retail patching, upgrades, and environment management. Solid understanding of IT service management frameworks, such as ITIL. Experience with monitoring tools and application performance management (APM) tools. Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis. Strong communication skills to work with business users and cross-functional teams. Ability to work independently and as part of a team, with a strong customer service mindset. Preferred Qualifications Experience with cloud environments (e.g., Oracle Cloud, AWS) and Oracle Retail cloud solutions. Knowledge of Oracle Fusion Middleware, Java, or other relevant Oracle technologies. Experience working in a retail environment and familiarity with retail business processes. Show more Show less

Your Challenge Collaborate with development teams and product managers to design and implement robust backend solutions. Build scalable and secure applications, including client-side and server-side architecture. Develop, test, and maintain well-functioning APIs, ensuring performance and reliability. Analyze existing systems and plan refactoring to align with enterprise architecture standards. Implement abstractions to support interchangeable source and destination systems via connectors. Work as part of agile Scrum teams to deliver high-quality solutions. Responsibilities Be familiar with oracle technology such Oracle DB and related programming language such as java, pl/sql and linux script. Be advantage if you are familiar with Oracle Retail Suite or Oracle ERP. Create data flow/system flow/detail design to make the team clear in backlog and acceptance criteria. Create related documents as knowledge management for team and stakeholder. Co-ordinate with stakeholder (Business Team/Developer/QA/TPM/DEVOPS/Solution Architect) to solve any blocking issue in solftware development. Understand and adapt testing methodology and work with QA team to delivery software with Quality Understand and adapt Agile methodology in software development. Understand and adapt CI/CD and be familiar with DEVOPS tools in software development. Work with L1/L2 support team as L3 to solve any production issues within SLA. Be senior team member and work with teammate to delivery software with quality. And be consultant for Jr. team member to solve some blocking problems. Requirements Oracle Retail (compulsory), PL/SQL, System Design, Bash, Java Bachelor's in Computer Science or related field 6+ years in Developer/System Analyst with leadership experience. Proficient in Oracle Database, PL/SQL, Java, and Linux scripting. Experience with Oracle Retail Suite or Oracle ERP/Oracle Retail is a strong advantage. Skilled in creating data flows, system flows, and detailed design documentation to clarify requirements and acceptance criteria for the team. Strong coordination skills to work effectively with business teams, developers, QA, DevOps, and Solution Architects to resolve development issues and remove blockers. Experienced in Agile methodology Ability to serve as L3 support for production issues, providing mentorship to junior team members and ensuring high-quality delivery. Good English proficiency Benefits Fully remote job Clear focus. Diverse Workplace (Our members are from around the world!) Non-hierarchical and agile environment Growth opportunity and career path