Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes: Communication skills: To effectively interact with customers and colleagues. Problem-solving skills: To address customer issues and improve processes. Customer focus: To understand customer needs and prioritize their satisfaction. Strategic thinking: To develop and implement retention strategies. Digital Skills: To be able to use and train customers on tech in teaching Attention to detail: To ensure accuracy and consistency in all aspects of the role. Collaboration: To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity: To identify and address customer issues and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions Key Competencies Qualification and Prerequisites Graduate, pref. B Ed. Excellent Communication (particularly in English) Open to 14 days travel in a month Interpersonal Skills: Good communication skills, high enthusiasm, ability to build knowledge-based rapport with customers Ability to quickly understand the curriculum publishing market and the products A team player but be able to work on own initiative and with minimal supervision Ability to multi-task, prioritize and meet deadlines Excellent interpersonal relationship skills