Company Description About the Business Division: This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers. Job Description The Creative Designer’s aim will be to design first in class digital campaigns. They will also contribute to continually improving our design service - ensuring our content is visually engaging and compliant. Essential Duties and Responsibilities: Including, but not limited to the following: Design and develop visual content for promotional and educational materials (e.g. slide decks, infographics, resource centres, modules, posters, brochures, digital assets) Work closely with writers, programme managers, and other team members to conceptualize and execute integrated communication strategies Engage with clients and internal stakeholders to understand the project goals and provide design solutions that exceed their expectations Develop creative concepts in line with brand guidelines and communication objectives Support the design and layout of pitch and presentation materials Contribute to the development of creative strategies and ideas during brainstorming sessions Ensure all materials meet regulatory and compliance standards for medical communications Manage multiple projects and deadlines efficiently in a fast-paced environment Keep up-to-date with industry trends, design techniques, and tools to continuously improve the creative output of the team. Qualifications Competencies: Strong communication skills – oral and written People person – can work with different teams Proactive and passionate about delivering great design services for clients, with a desire to exceed expectations Strong ability to prioritise workload An enthusiastic team player with the desire to exceed objectives Required Skills & Experience: 3+ years’ experience in a creative/design role, preferably in a Med Comms, healthcare, or agency environment Strong portfolio showcasing design for both print and digital platforms Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop); familiarity with PowerPoint is essential Ability to grasp complex scientific and medical content and convey it visually Excellent attention to detail, layout, and typography Strong communication and collaboration skills A proactive, solution-oriented mindset with the ability to adapt and problem-solve Additional Information About M3 EU: M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.
Company Description About M3 EU: M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU. About the Business Division: This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers. Job Description We are looking for creative, resourceful and enthusiastic writers to join our team. The Medical Writing team at M3 is responsible for producing a wide variety of content, primarily for Doctors.net.uk , the UK’s largest professional network of doctors, but additionally for a range of other media. Content produced includes promotional material, conference highlights, videos, case studies, educational modules, detail aids and more, for a range of clients spanning the pharmaceutical and medical devices industries, charities and wider healthcare sector. Main Duties and Responsibilities Developing, writing and proofreading content Supporting larger content creation projects with editing and referencing tasks Attending occasional client meetings to plan, scope and discuss campaigns Working closely with the Design, Programme Management and Client Partnership teams Qualifications Ideal Candidate A degree, preferably a PhD, in life sciences, or equivalent experience in the medical, pharmaceutical or MedComms industries Ability to write clear, concise and scientifically accurate copy, with excellent attention to detail Fast learner; able to understand and interpret new data with ease A keen interest in working in healthcare communications Happy to work across a wide range of therapy areas and accounts Ability to build strong working relationships Behaviour Able to develop and maintain strong professional relationships A clear concise communicator at all levels who develops trust easily, both internally and externally to the organisation Excellent time management skills Willingness to get involved and show initiative to improve and make internal processes more efficient Communication Must be able to communicate clearly and concisely throughout the organisation
Company Description About the Business Division: This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers. Job Description The Commercial Campaigns Editor (CCE) will drive successful digital campaigns by ensuring the creation of high-quality content that engages healthcare professionals across commercial campaigns. The CCE will ensure campaigns are executed with precision, adhering to editorial standards, brand voice and strategic goals, resulting in measurable success for both the brand and clients. Essential duties and responsibilities: Including, but not limited to, the following: Proofreading and copyediting Review copy documents, HTML web pages and PDFs for spelling, punctuation, syntax, clarity and accuracy, ensuring the production of high-quality content tailored for various platforms, including digital, social media and print Ensure all content aligns with brand voice and messaging, and maintain consistency and accuracy across copy, build and amends stages Apply UX principles to content development, ensuring that all materials are user-friendly, accessible and designed to enhance the audience's journey through clear and engaging storytelling Quality assurance Maintain and uphold editorial guidelines, house style and best practices across commercial campaigns, including adherence to industry compliance standards Support the Senior Editorial and Quality Manager to continuously review and strengthen editorial processes Communication Collaborate and communicate with cross-functional teams, including Medical Writing and Design Qualifications Editorial expertise – strong understanding of editorial processes, style guides and content creation best practices Attention to detail – meticulous in reviewing content to ensure accuracy, clarity and adherence to editorial standards Strong communication skills, both oral and written – must be able to work with different teams and deliver feedback sensitively Quality assurance – must be able to identify areas for quality improvement Understanding of industry regulations, including compliance considerations (desirable) Strong ability to prioritise workload An enthusiastic team player with the desire to exceed objectives Additional Information About M3 EU: M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU. #LI-JD1 #LI-Remote
Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. M3 Global Research , part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. Job Description The Panel Support Associate is a highly motivated, personable, and detail-oriented professional focused on ensuring the satisfaction and retention of M3 Global Research panel members. This role involves delivering high-quality customer support through multiple channels — including email, chat, and phone — while resolving inquiries related to registration, accounts, study participation, compensation, and more. Essential Duties and Responsibilities Including, but not limited to, the following: Provide professional, high-quality support to M3 Panel members / non-members via email, live chat, phone, and ticket-based communications. Work efficiently across multiple systems to investigate, troubleshoot, and resolve inquiries or complaints, offering appropriate solutions and alternatives. Collaborate effectively with India, US and EU Operations/Project Management teams to address project-specific issues while balancing user advocacy and company objectives. Handle all inquiries in accordance with company policies, maintaining expected outcomes, resolution times, and communication standards. Build and maintain strong relationships with panel members through timely, empathetic, and professional communication. Contribute to continuous improvement by providing feedback on support processes, communication templates, and system enhancements. Qualifications Minimum 2+ years of direct customer service experience, preferably in a professional or office environment. Experience in market research, SaaS, or tech support is a plus. Proven experience providing chat and phone-based customer support preferred. Ability to defuse tense situations while remaining calm, empathetic, and solution oriented. Excellent verbal and written communication skills; consistently maintain a professional and courteous demeanor. Strong multitasking ability — capable of managing multiple chat, phone, or ticket interactions efficiently. Highly organized with exceptional attention to detail, time management, and follow-through. Analytical and resourceful problem solver who presents issues clearly and suggests actionable solutions. Self-motivated and able to work both independently and collaboratively to achieve department goals. Fluent in English. Adaptable, flexible, and comfortable working in a fast-paced, evolving environment. Bachelor's degree required. Preference for: Prior experience in customer support, panel management, or market research projects. Working knowledge of Zendesk / Freshdesk (Agent or Admin level) preferred. Familiarity with AI-powered translation tools (e.g., Language I/O) is a plus. Proficient in Microsoft Office and other productivity tools. Quick learner with strong technical aptitude and comfort using multiple systems simultaneously. A genuine interest in customer support and delivering excellent user experience. Additional Information Must be available to work US Eastern time zone shift hours Bengaluru in office hybrid schedule required
Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description To provide accurate, timely, and compliant operational support for incentive processes involving members and research participants, ensuring full alignment with M3 standards, policies, and applicable local regulations. The role requires close coordination with internal teams and external partners, systematic validation of data across multiple systems, and efficient post-payment support to maintain data integrity and deliver a positive respondent experience. Key Responsibilities Incentives Processing and Operations Comply with company standards, training procedures, and guidelines across all incentive operations. Process standard and non-standard incentive payments accurately and promptly in accordance with approved procedures. Prepare payment orders in line with vendor and payment partner requirements. Maintain organised and secure server folders consistent with M3 data protection and sharing policies. Coordinate with Client Service Teams on non-standard incentive arrangements and exceptions. Audit incentive projects to verify the accuracy of cost allocation and ensure timely disbursement. Maintain and update systems and trackers to reflect current payment status for internal and external stakeholders. Validate information and coordinate with support teams and respondents to resolve failed or on-hold payments. Execute system corrections in the MR System and M3 Wallet following authorised procedures. Review and resolve on-hold transactions to reduce payment failures. Support other teams (Finance, CST Operations, Support) as required within the defined scope. Perform periodic internal control checks and maintain clear audit trails to ensure compliance. Monitor key performance indicators (e.g., payment turnaround times, error rates) to drive continuous improvement. Identify process inefficiencies and collaborate with operations and finance teams to implement improvements. Prepare periodic management and performance reports as required. Maintain awareness of fraud prevention and risk-mitigation measures related to incentive payments. Serve as a point of contact for training or guidance on incentive processes. Develop proficiency in relevant payment systems, vendor portals, reconciliation tools, and data-management software (e.g., advanced Excel functions such as pivot tables and lookups). Undertake additional ad-hoc tasks within the scope of the role. Incentive Support Queries Monitor the Incentives inbox to meet the 24-hour response and resolution SLA. Manage and resolve internal and external incentive-related queries in a professional and timely manner. Prepare and issue incentive statements to respondents for tax or reporting purposes. Coordinate communications and follow-ups across departments to ensure complete issue resolution. Provide regular updates to Panel Support and Client Service Teams on payment-related matters. Qualifications Education Bachelor’s degree or equivalent professional experience required. Experience Experience in Operations, Finance, Payments, or Market Research is preferred but not essential. Experience in data validation or administrative coordination is advantageous. Skills and Competencies Strong analytical and numerical accuracy with high attention to detail. Excellent written and verbal communication skills. Proven ability to collaborate effectively with Coordinators and cross-functional teams. Skilled in managing multiple systems and priorities under tight deadlines. Strong organisational and problem-solving abilities. Proficiency in Microsoft Excel, Word, and Outlook. Additional Information Additional Information Working hours: EU time zone, with some flexibility Please submit your CV in English #LI-LC1 #LI-Remote
Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description To provide accurate, timely, and compliant operational support for incentive processes involving members and research participants, ensuring full alignment with M3 standards, policies, and applicable local regulations. The role requires close coordination with internal teams and external partners, systematic validation of data across multiple systems, and efficient post-payment support to maintain data integrity and deliver a positive respondent experience. Key Responsibilities Incentives Processing and Operations Comply with company standards, training procedures, and guidelines across all incentive operations. Process standard and non-standard incentive payments accurately and promptly in accordance with approved procedures. Prepare payment orders in line with vendor and payment partner requirements. Maintain organised and secure server folders consistent with M3 data protection and sharing policies. Coordinate with Client Service Teams on non-standard incentive arrangements and exceptions. Audit incentive projects to verify the accuracy of cost allocation and ensure timely disbursement. Maintain and update systems and trackers to reflect current payment status for internal and external stakeholders. Validate information and coordinate with support teams and respondents to resolve failed or on-hold payments. Execute system corrections in the MR System and M3 Wallet following authorised procedures. Review and resolve on-hold transactions to reduce payment failures. Support other teams (Finance, CST Operations, Support) as required within the defined scope. Perform periodic internal control checks and maintain clear audit trails to ensure compliance. Monitor key performance indicators (e.g., payment turnaround times, error rates) to drive continuous improvement. Identify process inefficiencies and collaborate with operations and finance teams to implement improvements. Prepare periodic management and performance reports as required. Maintain awareness of fraud prevention and risk-mitigation measures related to incentive payments. Serve as a point of contact for training or guidance on incentive processes. Develop proficiency in relevant payment systems, vendor portals, reconciliation tools, and data-management software (e.g., advanced Excel functions such as pivot tables and lookups). Undertake additional ad-hoc tasks within the scope of the role. Incentive Support Queries Monitor the Incentives inbox to meet the 24-hour response and resolution SLA. Manage and resolve internal and external incentive-related queries in a professional and timely manner. Prepare and issue incentive statements to respondents for tax or reporting purposes. Coordinate communications and follow-ups across departments to ensure complete issue resolution. Provide regular updates to Panel Support and Client Service Teams on payment-related matters. Qualifications Education Bachelor’s degree or equivalent professional experience required. Experience Experience in Operations, Finance, Payments, or Market Research is preferred but not essential. Experience in data validation or administrative coordination is advantageous. Skills and Competencies Strong analytical and numerical accuracy with high attention to detail. Excellent written and verbal communication skills. Proven ability to collaborate effectively with Coordinators and cross-functional teams. Skilled in managing multiple systems and priorities under tight deadlines. Strong organisational and problem-solving abilities. Proficiency in Microsoft Excel, Word, and Outlook. Additional Information Additional Information Working hours: EU time zone, with some flexibility Please submit your CV in English #LI-LC1 #LI-Remote
Company Description M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. Due to our continued growth, we are hiring for a Pricing Coordinator at All Global, an M3 company. About the Business Division: All Global has been a leading provider of healthcare insights data for more than 20 years. All Global brings our clients closer to physicians, patients and payers so they can understand the people and trends shaping the healthcare research landscape. We offer our clients a single point of access for healthcare insights through qualitative and quantitative research methods. All of the data collection we undertake is underpinned by our own proprietary research panel of healthcare professionals. Job Description The Pricing Coordinator is a market research professional responsible for evaluating, reviewing, and pricing market research online projects and building relationships with our clients. Key responsibilities include assessing project feasibility, consulting with clients on project design, partnering with third-party vendors to create a sustainable project approach, determining pricing for project requirements as agreed upon with the client, and collaborating with operations team to ensure successful project delivery, ensuring that processes are conducted in compliance with the ISO 20252 / 26362 standard, as represented in the Company’s Quality Manual and supporting procedures including industry guidelines (e.g.BHBIA and EphMRA) and other regulatory- and client requirements such as Adverse Event Reporting. This role would suit a motivated professional who enjoys fostering relationships with clients, works collaboratively in a team setting, excels at multitasking and prioritizing, is comfortable with mathematic fundamentals, while embracing independent responsibility over their work. The Pricing Coordinator reports to a Pricing Manager or Team Lead. PRIMARY RESPONSIBILITIES Prepare proposals and pricing for online market research studies to clients. Assess and propose study feasibility across global panels using proprietary applications. Consult with client regarding recommended project approach to include the use of pre-identified attributes, application of census data for quotas and sample composition, incidence rates and third party vendor inclusion. Consultation should support client’s objectives while maximizing internal panel assets. Proactively partner with the Account Lead, Operations team, Panel Management and Finance to drive solutions that support the account strategy, financial goals, and resolution of challenges as they arise. Support existing account relationships to ensure they remain healthy, productive, profitable and mutually beneficial, with a goal of securing repeat business and achievement of targeted revenues. Develop an understanding of the company’s product portfolio with an ability to offer and advise on new and expanded products/services. May include final project reconciliation such as third party invoice approval and cost adjustments. Perform other business functions as needed. Qualifications REQUIREMENTS Bachelor’s Degree, preferably in Market Research, Marketing, Statistics, Economics, Business or a related field. Adept at using technological resources including MS Office (including Excel) and an aptitude for web-based tools. Highly organized, analytical and quality-focused with attention to detail and accuracy. Able to manage and prioritize multiple tasks under tight deadlines concurrently. Excellent communication skills, both written and verbal. Reacts to change productively and displays a solutions driven approach. Strong teamwork ethic with an ability to complete tasks independently, resourcefully and proactively. THE FOLLOWING IS A PLUS Experience using databases and/or reporting tools. Proven ability to build relationships with clients and vendors. Market research coursework or training. Additional Information We are targeting candidates located in India for this opportunity. Please submit all resumes in English. Flexibility for both UK and US working hours M3 reserves the right to change this job description to meet the business needs of the organization #LI-SA1 #LI-Remote