Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. Home Decarbonisation - We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero. This is an office based role and you will need to be located near to our Sutton office. Want to come and be a part of it? What will you be doing? We're looking for an ECO Quality Manager to be based in our Sutton office. An essential aspect of our business is managing our Energy Company Obligation, delivering in partnership with numerous stakeholders. ECO is a highly complex and regulated activity that demands robust technical, operation and commercial skills. This position offers a varied and challenging workload in a constantly evolving business environment, and it provides the opportunity to join a successful, high-performing team while gaining invaluable insight into the low-carbon and energy sectors. This is a key role within the organisation, and within the role you are expected to be well-versed in the relevant ECO regulations and to possess excellent stakeholder management and engagement skills. Quality management is central to this role. You will lead independent internal audits, calibration meetings, and quality reviews to verify that compliance standards are applied consistently. Strong analytical skills, objective judgment, and the ability to communicate unbiased findings are essential. What You’ll Bring In-depth knowledge of the Energy Company Obligation (ECO) framework and its regulatory environment. Comprehensive understanding of the retrofit industry, including processes for installing insulation, heating, and renewable energy systems in domestic properties. Familiarity with quality management frameworks and internal audit methodologies as applied to compliance functions Awareness of quality assurance reporting standards and calibration practices for monitoring compliance and performance What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; 25 days plus bank holidays 2 paid volunteer days per year About Us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE . Apply Share Share Vacancy on Facebook Share Vacancy on X Share Vacancy on LinkedIn Share Vacancy on WhatsApp Send Vacancy to a friend
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers. As a Planning Manager within our Operational Support Team, you will play a key role in driving productivity efficiency within the field operation in line with the Company’s strategic objectives. You will liaise with and manage all key stakeholders with critical input to the design and implementation of annual and monthly planning models. An ability to adapt and embrace change is essential to the successful delivery within this role. You will be responsible for planning the resource levels across our metering installation business. Operating within a fast paced Contact Centre environment you will create a culture of high engagement and improve overall business performance. Want to come and be a part of it? What will you be doing? Overall management of the Rota and Capacity teams driving performance through the use of Key Performance Indicators. Ownership of business-wide Holiday and Attendance. Working closely with the Recruitment Team to ensure adequate resourcing. Analytical decision-making on any escalations. Liaise with the on-boarding and training team. Work in collaboration with field management. Creation and ownership of all commercial planning models for individual clients and the wider business networks. Responsibility for all resource planning for a medium-sized field force (500+). Work closely with key stakeholders internally and externally to ensure forecast accuracy and on-target delivery against plan. What You’ll Bring Previous management experience in a contact centre environment. Capacity Management across complex booking and scheduling systems. Client/Customer facing experience – ability to deliver messages to multiple clients in a timely and professional manner. Experience working with a field-based Operational team. Utilities sector experience is desirable. Demonstrable experience and understanding of people management processes and procedures. What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; 25 days plus bank holidays About Us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE INDREG . Apply Share Share Vacancy on Facebook Share Vacancy on X Share Vacancy on LinkedIn Share Vacancy on WhatsApp Send Vacancy to a friend
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? You'll need to be experienced in working with a team of individuals. The role requires an individual who is committed to integrity and the highest standards of safety. You’re not the type to cut corners or compromise on quality. This role isn’t just about leading a team, but also about maintaining a clean and safe work site for yourself and your colleagues. In this role, you'll be responsible for completing and following comprehensive risk assessments, as well as engaging with customers at a high level of service. You'll also be required to work in busy highways with pedestrians and live traffic. As a Domestic Meter Project Manager, we'll need you to be passionate about maintaining integrity and ensuring all activities are carried out safely. You'll thrive on taking on new challenges and relish the opportunity to lead a team in this exciting role. What You’ll Bring Experience in the water industry is essential In this role, first and foremost you will be responsible for driving and maintaining a positive health and safety culture within your team. Through leading by example and ensuring health and safety compliance for your part of the contract. You will ensure any accident/incidents are investigated and action of the finding, ensure your team are carrying out near miss reporting in line with the MGroup Water expectations. We work in a regulatory environment, so you will need to be able to ensure all areas of operational delivery are met. Including client, customer, company, and contractual obligations, making sure all works are planned and taking in to account all aspects of SHEQ. Ensuring your team are carrying out site audits and onsite supervision. To be able to deliver this role effectively, we will require you to be able to provide technical knowledge, mitigate risks, interpret data, and be involved with defect management. What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus bank holidays About Us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for lif Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW . Apply Share Share Vacancy on Facebook Share Vacancy on X Share Vacancy on LinkedIn Share Vacancy on WhatsApp Send Vacancy to a friend
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? As our As our Performance Improvement Analyst you'll be working in our Intelligent Solutions function. Providing high-quality, strategically important support services to all business units in M Group Services’ Water Division, leveraging efficiency and expertise from a centrally managed approach. As our Performance Improvement Analyst you'll support our improvement agenda across the Water Division to deliver safe and profitable company performance through continuous improvement and exceptional levels of customer service. You will work closely with colleagues in operations and commercial functions to support existing work and deliver initiatives based upon data, processes and systems. You'll work closely with Water Division colleagues to provide data analysis. Drive service improvements and reduce costs, improve safety and/or customer service by improving and developing existing systems and processes. Design practical and cost-effective solutions to address business challenges. Carry out optioneering and produce business cases as required, secure senior management and key stakeholder approval as necessary. You'll have the opportunity to develop close working relationships with stakeholders to make it easy for them to work successfully to improve contract performance. Be a visible and easily accessible point of contact to promote and evangelise process and system solutions and share them across the business. Provide business support to assist in commercial and operational decision-making. You'll map existing business processes and work with key contract personnel to identify opportunities for improvement. Assist the consistent use and drive the standardisation of systems and processes wherever relevant to maximise the benefits from economies of scale. Provide regular updates to key project stakeholders to keep them apprised of progress and highlight any potential issues early. You'll ensure that the quality of process and systems solutions is maintained at the highest level. Evaluate potential solutions by assessing their cost/benefits and suitability for our businesses. Pro-actively consider all options to ensure the most suitable and efficient solutions are identified. Work closely with local operational and commercial teams to establish and maintain the optimum licencing models. Ensure compliance with Information Security policies by managing access to data via users’ system access profiles. Liaise with in-house and sub-contract IT providers as required, provide appropriate user assistance to business users using our systems, Mobile and Reporting Applications. Support IT Trainers to develop proof-of-concepts, use cases and the roll-out of future technologies and upgrades to Microsoft Applications What You’ll Bring Excellent relationship-building skills; able to build confidence and respect with a wide range of stakeholders. Excellent project management experience and process improvement experience, with demonstrable delivery successes. The ability to take the lead on projects. Ability to manage multiple initiatives and tasks with different deadlines. Highly numerate and literate, with excellent written and oral communication skills. A self-motivated and highly professional team player with a flexible, yet structured approach, also able to work on own initiative. A self-starter with a logical approach to problem-solving. Good awareness of current technologies and IT methodologies. A working knowledge of Salesforce FSL or a Salesforce Amin qualification would be an advantage. Experience in process improvement work. Good skills in MS Office applications, including MS Project and Visio. Ability to produce of high-quality documentation, which is precise and concise in content. What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care for you Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us! Personal Accident Cover About Us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW . 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