Loyalty Incharge

Job Description

Duties and responsibilities Monitoring the generic works doing from Information desk: handling customer complaints, mail approval, addressing any kind of customer queries with prompt reply. Stock maintaining and monitoring: collecting and submitting vouchers to and fro from accounts bank and providing desk for publishing in app. Generic works with HO team: New feature additions, bugs reporting and resolving Reports generation and Data mining: data should be properly analyzed to generate results from data, Redemption reports comparison etc. Budget and loyalty calendar preparations Customer engagement programs Approval for all mail communication from desk and back end Monitoring the backend: finding any deviation in daily reports, audits to be completed on time Revenue and Voucher generation through SOH: Revenue and vouchers need to be generated as per the KRA. App improvements and updates: application should be well maintained enough to increase the customer engagement, contest handling. Employees handling: duty roaster Digital marketing, and promotional activities: social media marketing and other promotional activities like leaflets, creatives, etc Meetings: vendor meetings are conducting for better working culture, loyalty team meeting conducting to share the updates with team members. Implementing new projects. Interested Candidate can drop their Cv @Careers9425@lulugroupindia.com Or Reach out Mob : +91 8712631806