About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

About the role As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilization by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. Key Responsibilities Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions. Map, build and nurture relationships with key stakeholders at your enterprise accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about health insurance and Loop s unique health benefits so that you can articulate the value to existing and new customers. Educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximize client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You will be required to travel on-site This is an Individual contributor role Core Competencies, Knowledge and Experience 5+ years of experience working at a B2B SaaS or online services company preferred Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills At least 8 years of experience in customer success serving large enterprise customers Soft Skills Witty: You have the ability to think on feet. You are fun to work with and excited about building something unique Analytical: You are a number data oriented and can figure out the "math behind the monthly / quarterly targets". Passionate: You love hustle (were a growing company that moves and reacts fast) and are excited to travel, meet people, and build lifelong relationships. Self-driven Attitude: You have superior organizational skills, integrity, and great follow through on tasks. You dont get overwhelmed easily. Naturally Curious: You are innovative, extremely creative, analytical, and constantly challenging the status quo. Elegant: You are self-aware, well-spoken, and humble. You will be the face of Loop. We Offer you Competitive salary Fully funded comprehensive medical coverage for self family Regular feedback - great work is rewarded Fun events for Loopers, friends and family Reimbursement for learning - books, courses, conferences, etc. Constant learning and self-growth are highly valued Gift a leave Period leave policy Attention to mental and physical health

About Loop At Loop, we re reimagining how health benefits work in India. We combine insurance, primary care, and preventive health services to deliver a radically better healthcare experience for companies and their employees. As an Enterprise Account Manager (EAM), you ll play a critical role in owning relationships with our most valuable customers - like NASDAQ, Ola, Pine Labs, and more driving long-term retention, upsell, and account success. What You ll Do You ll be the owner and strategic lead for the account owning relationships with key decision-makers, working closely with internal teams to deliver exceptional outcomes, and driving Loop s revenue growth through renewals and cross-sell. This is a highly visible, high-impact role. Your Core Responsibilities: Account Ownership: You re the single point of accountability for your customer ensuring a green health score at all times. Strategic Relationship Management: Build and manage executive-level relationships with HR leaders, CXOs, and key decision-makers (KDMs). Pre-Sales Support: Join key pre-sales meetings to shape policy design and onboarding. You ll collaborate with sales to ensure smooth handovers. Engagement Planning: Post-onboarding, finalize a 12-month engagement plan with internal stakeholders (F30 process). Value Activation: Work with healthcare and operations teams to activate health services for your accounts. SLAs & Internal Alignment: Create clear engagement charters and SLA documents internally with delivery squads. QBRs & MBRs: Own strategic reviews (MBRs and QBRs) Renewal Management: Lead the end-to-end renewal process, including RFQ initiation, plan redesign, pricing strategy, internal deal notes, and renewal material prep. Cross-Sell & Growth: Drive cross-sell of all insurance, wellness programs, and healthcare solutions; accountable for 10% of revenue from upsells. Customer Advocacy: Generate customer referrals, success stories, and marketing assets like testimonial videos. What you need to have: 8-15 years of experience in employee benefits broking, with a deep understanding of group health insurance and corporate wellness. A track record of leading high-performing teams known for delivering exceptional client service and retention. Advanced expertise in claims analysis, policy benchmarking, and benefits plan design. Proven ability to manage complex, diverse corporate clients across industries, with strong commercial and relationship instincts. A passion for reinventing the customer experience bringing fresh ideas and a builder s mindset to modernize how benefits are delivered. What Success Looks Like Customer renewals above 95% and NRR of 120%+ High engagement with Loop s health services post month 3 Regular, insightful MBRs with actionable outcomes Consistent cross-sell contribution and upsell opportunities unlocked Strong customer referrals and case studies sourced Collaboration, Incentives, Growth Path You ll report into a Regional Retention Leader, Khanindra Barman, and work closely with President, Arvind Laddha, and COO, Ryan Singh. You ll directly manage an Enterprise Servicing Manager (ESM) who oversees the day-to-day execution for your accounts, supported by a dedicated operations and claims team . Incentives are directly linked to your performance in cross-sell, retention, and overall account growth. You ll have the opportunity to contribute to Loop s Enterprise Consulting Team , bringing client insights into strategic discussions. You ll also play a role in shaping Loop s enterprise product and technology roadmap by sharing feedback from the field.

About Us Founded in 2018, Loop is the fastest-growing health insurance startup in India. We’re on a mission to bring quality and value back together in healthcare. We believe that health benefits should be simple, useful, and holistic. We use technology to enable affordable insurance and super-accessible healthcare. We’re the only insurance broker with an in-house medical team that helps companies care for their employees. We don’t just help pay the claim—members trust Loop to guide them to better doctors, and better care, at lower costs. We're proud to serve 1200+ companies like Rebel Foods, Lodha Group, OLA & Nasdaq, and insure 300,000+ employees for their insurance and healthcare needs. We are backed by global investors like Elevation Capital, Khosla Ventures, & General Catalyst, and have raised more than $ 40 m+ towards our vision of rebuilding healthcare and insurance from the ground up. If you think you have the ability to inspire, innovate, communicate, and set the necessary tone for our product marketing team, hop on! Job Description We are looking for a skilled Product Marketer with expert-level proficiency in WebEngage/Clevertap or MoEngage to assist in developing, implementing, and optimizing marketing campaigns across various channels. The ideal candidate will have a strong understanding of marketing principles, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams. Responsibilities Collaborate with the marketing team to develop campaign strategies that align with business objectives and the target audience. Utilize WebEngage/Clevertap or MoEngage platforms to create, manage, and optimize multi-channel marketing campaigns, including email, SMS, WhatsApp, push notifications, in-app messaging, and more. Conduct A/B testing to optimize campaign performance and drive continuous improvement. Monitor campaign metrics and analyze data to provide insights and recommendations for optimization. Work closely with creative and content teams to ensure messaging and creative assets are aligned with campaign objectives and brand guidelines. Stay updated on industry trends and best practices to continually enhance campaign performance and effectiveness. Assist in generating reports and presentations to communicate campaign results and insights to stakeholders. Requirements Bachelor's degree in Marketing, Communications, or related field. 2+ years of experience in campaign management or digital marketing. Expert-level proficiency in WebEngage/Clevertap or MoEngage platforms. Strong analytical skills with the ability to interpret data and draw actionable insights. Excellent communication and collaboration skills. Detail-oriented with strong organizational and time management skills. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously. Knowledge of HTML/CSS and experience with email marketing platforms is a plus. Experience with app marketing is a plus. Benefits Competitive salary Best-in-class health insurance Attractive leave policy Professional development opportunities Collaborative and inclusive work environment If you are a proactive and results-driven individual with expertise in WebEngage/Clevertap or MoEngage, we encourage you to apply for this exciting opportunity. Join us in shaping the future of Loop and making a meaningful impact in the industry. Show more Show less

About The Role You will form an integral part of our fast-paced sales engine. You will be focused on the front end of the sales cycle and be the face of Loop during our very first interactions with prospective clients. This is an opportunity to interact with C-level stakeholders of reputed companies and hone in on your lead generation skills. This role involves rigorous calling. What You Will Be Doing Employ your rigorous prospecting and researching skills to generate qualified opportunities Develop a customer-centric approach to identifying, engaging, and qualifying leads Support our team of account executives' throughout the sales cycle to take a client from prospecting to close Identify new prospects in the market and build relationships with HRs as an expert on employee benefits Maintain active engagement with prospects and customers through multiple channels (phone, email, chat) Identify inefficiencies and pain points for prospects and clearly communicate how Loop can support them Assist in hosting and supporting marketing events to continue to increase public awareness about Loop What We Are Looking For 1+ years of lead qualification experience, freshers are welcome to apply High level of natural intelligence, coupled with strong interpersonal skills Clear, concise, and effective written and oral communication skills High degree of coachability and great listening skills The desire to grow as a leader in a fast-growing technology company Show more Show less

About the Role: At Loop, we’re fundamentally rethinking healthcare to empower people to live longer, healthier lives. Our design team is looking for a Senior UX Researcher to help shape the future of care and insurance products at Loop. What You Will Be Doing: Conduct user studies using a variety of methods — interviews, participatory design, digital ethnography, service safaris, etc. Facilitate rapidly iterative prototype testing, focusing both on usefulness and usability Capture and share findings and insights in the form of rich artefacts — journey maps, experience maps, personas, stories, scenarios, etc. Create a shared understanding of the people we’re serving by facilitating workshops with product designers, product managers and business stakeholders Make strong recommendations to the heads of design, product and business to help shape Loop’s product roadmap and UX strategy Work closely with designer teammates, engage in ideation and critiques, and foster studio culture. What We Are Looking For: A deep understanding and appreciation of people’s values, behaviours and needs 4+ years of experience working on software products Experience with service design is a plus Prior healthcare experience is a plus Strong verbal, written and visual storytelling skills An understanding of metrics and business fundamentals Highly organised with strong project and time management skills Well educated in UX research, regardless of whether you went to design school or not. About Loop Health: Loop Health, founded in 2018, is India's first health assurance company, based in Bengaluru. We combine health insurance with preventive healthcare to keep employees and their families healthy. Loop Health aims to bring quality and value back together in healthcare.

About the Role: At Loop, we’re fundamentally rethinking healthcare to empower people to live longer, healthier lives. We are looking for a Head of Design to shape the future of care and insurance products at Loop. What You Will Be Doing: Own the end-to-end user journey across all of Loop’s initiatives Provide creative, managerial and operational leadership to all of Loop’s designers and UX researchers Plan and drive large initiatives with the help of lead designers Work closely with the founders, and heads of product and engineering to shape Loop’s long term product roadmap Foster design-driven innovation by building a strong design culture of experimentation, prototyping and research Nurture designers and UX researchers, engage in critiques, and foster studio culture through leading by example. What We Are Looking For: A hybrid designer-PM mindset and skillset 8+ years of experience designing software products 4+ years of experience leading teams At least a few years of experience working on consumer products Prior healthcare experience is a plus Deep expertise in all parts of digital product design: problem-solving, interaction, interface and visual design Solid grasp over UX research and service design Strong verbal and written communication skills An empathetic, caring leader Highly organised with strong project and time management skills Well educated in design, regardless of whether you went to design school or not A craftsperson at heart who’s also well-versed in analytical thinking About Loop Health: Loop Health, founded in 2018, is India's first health assurance company, based in Bengaluru. We combine health insurance with preventive healthcare to keep employees and their families healthy. Loop Health aims to bring quality and value back together in healthcare.

About the Role: At Loop, we’re fundamentally rethinking healthcare to empower people to live longer, healthier lives. Our design team is looking for a Senior Product+Visual Designer to shape the future of care and insurance products at Loop. What You Will Be Doing: Work closely with other designers, product managers and engineers to design consumer and B2B offerings across insurance and healthcare Provide creative direction in interface and visual design Help redesign Loop’s mobile and web apps Participate in rapid iterations of hypothesising, prototyping, testing and learning Work closely with designer teammates, engage in critiques, and foster studio culture. What We Are Looking For: Deep expertise in interaction and interface design Strong visual craftspersonship with a solid understanding of typography, colour, composition, etc. 4+ years of experience designing software products At least a few years of experience working on consumer products Intermediate-level knowledge of motion design Strong rapid prototyping skills using a variety of tools: Figma, Origami, SwiftUI, ProtoPie, etc. Experience with creative coding (WebGL, SwiftUI, Flutter) is a plus Experience with 3D tools (Blender, Cinema 4D, Houdini) is a plus Design system experience is a plus Prior healthcare experience is a plus Basic understanding of UX research and service design Strong verbal and written communication skills Highly organised with strong project and time management skills Well educated in design, regardless of whether you went to design school or not About Loop Health: Loop Health, founded in 2018, is India's first health assurance company, based in Bengaluru. We combine health insurance with preventive healthcare to keep employees and their families healthy. Loop Health aims to bring quality and value back together in healthcare.

About The Role At Loop, we’re fundamentally rethinking healthcare to empower people to live longer, healthier lives. We are looking for a Head of Design to shape the future of care and insurance products at Loop. What You Will Be Doing Own the end-to-end user journey across all of Loop’s initiatives Provide creative, managerial and operational leadership to all of Loop’s designers and UX researchers Plan and drive large initiatives with the help of lead designers Work closely with the founders, and heads of product and engineering to shape Loop’s long term product roadmap Foster design-driven innovation by building a strong design culture of experimentation, prototyping and research Nurture designers and UX researchers, engage in critiques, and foster studio culture through leading by example. What We Are Looking For A hybrid designer-PM mindset and skillset 8+ years of experience designing software products 4+ years of experience leading teams At least a few years of experience working on consumer products Prior healthcare experience is a plus Deep expertise in all parts of digital product design: problem-solving, interaction, interface and visual design Solid grasp over UX research and service design Strong verbal and written communication skills An empathetic, caring leader Highly organised with strong project and time management skills Well educated in design, regardless of whether you went to design school or not A craftsperson at heart who’s also well-versed in analytical thinking About Loop Health Loop Health, founded in 2018, is India's first health assurance company, based in Bengaluru. We combine health insurance with preventive healthcare to keep employees and their families healthy. Loop Health aims to bring quality and value back together in healthcare. Show more Show less

What you will be doing: Drive a fantastic health checkup booking experience for Loop members with end-to-end service Engage with clinical staff and diagnostic centers to provide a hassle free health checkup experience for members Take ownership of members’ issues and work with hospitals and labs to resolve them Relay detailed information in a clear and concise manner, keeping both customers and staff informed Prepare members for the health checkup experience by sharing pre-test instructions and reminders Develop strategies to improve customer service experience, create engaged customers, and facilitate organic growth What we are looking for: Experience in providing customer service support Deep empathy and understanding of customer needs Love for solving problems and helping customers Proficiency in English; strong communication skills both written and verbal Ability to think critically and solve problems Strong client-facing and communication skills Customer service orientation and ability to adapt/respond to different types of characters

Key Responsibilities Build and maintain strong relationships with partner insurers and TPAs Act as the primary point of contact for insurers regarding endorsements and operational queries. Ensure timely processing of endorsements and track pending cases to closure. Collaborate with internal teams to provide insurers with all necessary documentation and information. Monitor key performance metrics for endorsements (e.g., turnaround times, error rates). Propose and implement process improvements to enhance efficiency. Lead a small team of Insurer relationship Managers and managing their workflow Provide regular updates to leadership on endorsement status and insurer performance. Prepare and share reports on insurer-related metrics and suggest actionable insights om agent performance Skills Requirement 4+ years of experience in relationship management, insurance operations, or a similar role. Strong understanding of insurance endorsements and related workflows. Excellent communication and negotiation skills. (Hindi/English mandatory) Familiarity with health insurance (B2B) and complete knowledge on endorsements Proficiency in using Excel and working on software/Tools Problem-solving mindset with the ability to manage multiple priorities effectively. Analytical skills for monitoring performance and generating reports. Proactive and self-motivated with a focus on achieving results Ability to build trust and foster collaboration with both internal and external stakeholders. Detail-oriented with excellent organizational skills Show more Show less