Health Camps and Employee Wellness : Conduct on-site health camps at corporate client locations, collecting vitals (e.g., blood pressure, random blood glucose, etc.), conducting blood sample tests, and providing follow-up assessments. Diagnostic Testing : Perform diagnostic tests such as blood glucose, cholesterol, lipid profile, and other preventive screening as per the health program guidelines. Ensure accurate recording of results and assist with test interpretation as needed. Health Education : Educate corporate employees on various aspects of preventive healthcare, such as the importance of regular screenings, healthy lifestyle choices, stress management, nutrition, and exercise. Tailor educational materials and sessions based on the needs of the population. Data Management and Reporting : Document and manage health data collected during health camps, ensuring accuracy and confidentiality of all medical information. Provide regular reports on health camp outcomes and employee health trends to the Health Program Manager. Collaboration and Support : Work closely with the Loop Health team, including physicians, wellness coaches, and other healthcare professionals, to develop and refine employee health programs. Collaborate with the client s HR and wellness teams to meet organizational health goals. Employee Engagement and Follow-up : Provide personalized health counseling and follow-up support for employees based on health camp assessments. Monitor progress and recommend next steps for any identified health concerns. What we are looking for: Registered Nurse (RN) with a valid state nursing license. Minimum 1 year of experience in a clinical, preventive healthcare, or corporate wellness setting. Strong knowledge of diagnostic tests and preventive health screenings (e.g., blood pressure monitoring, blood glucose testing, lipid profiles, etc.). Ability to educate and engage individuals in health-related discussions, with clear and concise communication skills. Familiarity with health and wellness programs within corporate environments is a plus. Ability to work independently and as part of a multidisciplinary team. Compassionate, empathetic, and proactive in addressing employees health concerns. Preferred Qualifications: Experience working with corporate clients or in a corporate wellness program. Certification in BLS and ACLS is an added advantage.

About Us Loop is Indias fastest growing Insurance broker. We help enterprises manage their employee health benefits with transparency, technology, and trust. We re looking for enrolment champions for smooth management of their enrolment and endorsements. Key Responsibilities Coordinate end-to-end onboarding and enrolment of employees under group insurance schemes Liaise with corporate HR teams to collect and verify employee and dependent data Ensure timely and accurate data entry into the insurer s and internal systems Manage mid-term additions, deletions, and endorsement requests Conduct awareness sessions or webinars for employees on insurance benefits and claim processes Troubleshoot queries and coordinate with insurance partners to resolve issues Maintain detailed records of enrolments, timelines, and discrepancies Collaborate with the customer success, sales, and tech teams for process improvement Requirements 3+ years of experience in insurance, HR services, or employee benefits domain Excellent communication and client servicing skills Proficient in MS Excel and insurance or CRM tools Strong organisational skills and ability to meet deadlines Experience handling high-volume data processing IRDAI license (or willingness to acquire one) Preferred Skills Prior experience in a broker or insurance tech startup Exposure to working with enterprise clients or large-scale employee groups What We Offer Competitive salary + incentives Opportunity to work with top enterprise clients Training and development in the health insurance domain Fast-growing team with career growth opportunities

About Us Loop is Indias fastest growing Insurance broker. We help enterprises manage their employee health benefits with transparency, technology, and trust. We re looking for enrolment champions for smooth management of their enrolment and endorsements. Key Responsibilities Coordinate end-to-end onboarding and enrolment of employees under group insurance schemes Liaise with corporate HR teams to collect and verify employee and dependent data Ensure timely and accurate data entry into the insurer s and internal systems Manage mid-term additions, deletions, and endorsement requests Conduct awareness sessions or webinars for employees on insurance benefits and claim processes Troubleshoot queries and coordinate with insurance partners to resolve issues Maintain detailed records of enrolments, timelines, and discrepancies Collaborate with the customer success, sales, and tech teams for process improvement Requirements 3+ years of experience in insurance, HR services, or employee benefits domain Excellent communication and client servicing skills Proficient in MS Excel and insurance or CRM tools Strong organisational skills and ability to meet deadlines Experience handling high-volume data processing IRDAI license (or willingness to acquire one) Preferred Skills Prior experience in a broker or insurance tech startup Exposure to working with enterprise clients or large-scale employee groups What We Offer Competitive salary + incentives Opportunity to work with top enterprise clients Training and development in the health insurance domain Fast-growing team with career growth opportunities

Explore, analyze, and visualize our healthcare and insurance data to provide insight to stakeholders Design reports and dashboards to monitor metrics and add value to business Identify pain points in existing processes and suggest improvements backed by data Use existing / build new frameworks to develop maintain ETL processes Build data models to support product growth, when required What we are looking for: You have 4+ years of experience working in analytics and product-driven roles You have advanced SQL skills You ve worked in cross functional teams involving Product, Engineering, Design and Research, and can manage senior stakeholders You re a self-starter who is comfortable working autonomously Analytics Stack Analytics : Python / R / SQL + Excel Database : PostgreSQL, Amazon Redshift, FireStore Warehouse : Amazon Redshift ETL : Lots of Python + custom-made Business Intelligence/Visualisation : Python/R libraries (location data) + Any BI Tool

What you will be doing: Work in collaboration with engineers and stakeholders to build a platform for enabling data-driven decisions Build reliable, scalable, CI/CD driven streaming and batch data engineering pipelines Oversee and govern the expansion of the current data architecture and the optimization of query and data warehouse Create a conceptual data model to identify key business entities and visualize their relationships Create detailed logical models using business intelligence logic by identifying all the entities, attributes, and relationships Storage (cloud data warehouse, S3 data lake), orchestration (Airflow), processing (Spark, Flink), streaming services (Kafka), BI tools, graph database, and real-time large scale event aggregation store are all examples of data architecture to design and maintain Work on cloud data warehouses, data as a service, business intelligence, and machine learning solutions Data wrangling in a diverse environment Ability to provide data and analytics solutions that are cutting-edge Identify strategic and Operational KPIs for the team and drive the team to deliver the committed targets What we are looking for: SQL knowledge, as well as programming skills in Scala or Python. 5+ years of applicable data warehousing, data engineering, or data architecture experience Experience with the GCP stack (BigQuery, GCP Databricks) is a plus Ability to design data analytics solutions to meet performance and scaling requirements Demonstrated analytical and problem-solving abilities, particularly in the context of large data Data warehousing concepts and modern data warehouse/Lambda architecture are well-understood Good understanding of the Machine Learning and Artificial Intelligence (AI) solution space Communication and interpersonal skills at all levels of management You are a detail-oriented person with excellent communication skills and a strong sense of teamwork

About the Role The Data Operations Team is the backbone of the client servicing at Loop. We maintain clean and accurate sets of client data to allow customers to access their health insurance details easily in the Loop app. The data team also works cross functionally with the Claims, Customer Support and Engineering teams to enable smooth servicing for all our clients and their employees. As Part of this team you will learn data management, analytics and several other technical skills. What you will be doing: Hands on experience in MS Excel, Google Spreadsheets etc. to maintain and perform data validations, analysis and entry Insert customer and members data by inputting text based and numerical information from source documents into the database within time limits Compile, verify accuracy, validate and sort information according to priorities to prepare source data for computer entry Review data for deficiencies or errors, correct any incompatibilities if possible and check output and co-ordinate within and with teams to get all details, and ensures data preservation Generate reports, store completed work in designated locations and perform backup operations Respond to queries for information and access relevant files, Collaborate with cross functional teams What we are looking for: We are looking for energetic freshers - doctors Must have a graduation degree in medical (pharmacists not applicable) Experience in MS Excel, Google Spreadsheets etc. is an added advantage. Ability to preform a given task without continuous supervision Ability to treat information, data and records with respect to business requirements and guidelines.

About the Role As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You may be required to travel on-demand to a customer site for short visits What we are looking for: Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees Experience working at an Insurance Broking Industry preferred. Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills

What you will be doing: Own the sales cycle end-to-end, selling to C-suite executives at midsize and large companies Work with the executive team at Loop to shape the roadmap for diagnostics and health care products Accurately forecast and maintain a desirable sales pipeline to achieve quarterly targets Use your experience in need identification research to formalize a GTM strategy Developing sales strategies to relentlessly achieve and exceed monthly and quarterly sales targets Creating world-class healthcare solutions that connect Loop s ecosystem with customer s requirements Work with clinical operations to manage delivery of annual health checkups to customer s satisfaction What we are looking for: At least 4 years of experience as a quota-carrying sales representative in the B2B space - preferably in healthcare Genuine customer empathy and strong time management skills Familiarity with G Suite and Microsoft Office, including Excel Deep understanding of the healthcare industry Fluency in English, Hindi /or other relevant regional languages Hustle - were a growing company that moves and reacts fast

You will be considered an expert in at least one relevant technical area, sought out for reviews and advice by multiple teams and colleagues. Your work will also include forecasting and managing project timelines and risks, and setting a sustainable and incremental team pace. It means that you will define the technical solutions for important business problems and understand the context in which large company decisions are made. Collaboration Leadership: A part of the Staff Engineers scope is aligning non-adjacent teams and disciplines to resolve unstructured and ambiguous challenges. This extends to coaching other folks across all levels and supporting up-and-coming leaders in the team. You will lead the technical direction of their team, and influence the strategic direction and build non-adjacent team relationships. Staff Engineers are calibrated to lead all types of engineering interviews, to help guide the understanding of the LoopHealth bar for all lower levels which often requires contribution in other recruiting areas outside of interviewing. We want to emphasise that we dont expect you to meet all of the below but would love you to have experience in some of these areas. Pride in readable, well-designed, well-tested software Experience writing web-based applications in any language, and an interest in learning (Go,Node, Scala, or Java) Familiarity and practical experience with relational databases (PostgreSQL, MySQL) Familiarity and practical experience with web architecture at scale Familiarity and practical experience with "NoSQL" data backends and key-value stores (Redis, DynamoDB, ElasticSearch, Memcache) Familiarity and practical experience solving logistical problems with software

About the Role You will form an integral part of our fast-paced sales engine. You will be focused on the front end of the sales cycle and be the face of Loop during our very first interactions with prospective clients. This is an opportunity to interact with C-level stakeholders of reputed companies and hone in on your lead generation skills. This role involves rigorous calling. What you will be doing: Employ your rigorous prospecting and researching skills to generate qualified opportunities Develop a customer-centric approach to identifying, engaging, and qualifying leads Support our team of account executives throughout the sales cycle to take a client from prospecting to close Identify new prospects in the market and build relationships with HRs as an expert on employee benefits Maintain active engagement with prospects and customers through multiple channels (phone, email, chat) Identify inefficiencies and pain points for prospects and clearly communicate how Loop can support them Assist in hosting and supporting marketing events to continue to increase public awareness about Loop What we are looking for: 1+ years of lead qualification experience, freshers are welcome to apply High level of natural intelligence, coupled with strong interpersonal skills Clear, concise, and effective written and oral communication skills High degree of coachability and great listening skills The desire to grow as a leader in a fast-growing technology company

About the Role As a member in our stellar sales team, you will be selling to our top accounts and working with high-value clients across the region. You will manage a complete end to end sales-cycle, often presenting to C-level executives. You will trailblaze the Loop vision through product demonstration, in-market events, and account-specific initiatives. What you will be doing: Own the sales cycle end-to-end, selling to C-suite executives at midsize and large companies Value-sell Loop s offering to executives at India s top companies Accurately forecast and maintain a desirable sales pipeline to achieve quarterly targets Use your experience in need identification research to formalize a GTM strategy Segregate and prioritize qualified target accounts to optimize the sales effort Be the voice of the customer to articulate feedback clearly to internal teams such as Marketing, Account Management, and Product Master Loops value proposition and develop a deep understanding of the insurance industry You will get support from our team of sales development representatives, but you will need to own the entire sales cycle end-to-end as an individual contributor What we are looking for: At least 4 years of experience as a quota-carrying sales representative in the B2B space - preferably in SaaS, software Well-established contacts within the market ability to create new relationships Capacity to think beyond traditional sales mindset Genuine customer empathy and strong time management skills Familiarity with G Suite and Microsoft Office, including Excel Fluency in English, Hindi /or other relevant regional languages Excited to travel, meet people, and build life-long relationships Hustle - were a growing company that moves and reacts fast

About the Role As a leader in our stellar sales team, you will be selling to our top accounts and working with high-value clients across the region. You will manage a complete end to end sales-cycle, often presenting to C-level executives. You will trailblaze the Loop vision through product demonstration, in-market events, and account-specific initiatives. What you will be doing: Develop a strategic plan to achieve sales targets and expand our client base Own the sales cycle end-to-end, selling to C-suite executives at large companies Build and manage a team of high performing sales executives by providing strong, experience-led mentorship Successfully engage with some of the largest and most strategic accounts to ensure meaningful and sizable wins Be the voice of the customer internally to continuously improve go-to-market execution strategy Co-develop the quarterly targets, incentives and sales plan for the regional team, including multiple AEs and SDRs Implement a metrics driven approach to performance management, rewards and recognition Drive ICP recognizing mindset for opportunity prioritization and optimized sales effort Ensure the proper use of CRM and other internal tools for effective data management Set up upskilling training programs for the team in collaboration with sales trainers Foster strong collaborative relationships with internal stakeholders for faster quote generation and post-win hand-offs to operations function Contribute to our overall Sales Growth strategy by working with the VP Sales, CRO, CEO and the executive team What we are looking for: At least 10 years of experience as a quota-carrying sales individual in the B2B space - preferably in SaaS, software, hospitality, telecom or insurance broking Well-established contacts within the market ability to create new relationships Capacity to think beyond traditional sales mindset Genuine customer empathy and strong time management skills Familiarity with G Suite and Microsoft Office, including Excel Fluency in English, Hindi /or other relevant regional languages Excited to travel, meet people, and build life-long relationships Hustle - were a growing company that moves and reacts fast

What you will be doing: Own backend architecture, design and implementation Design and evolve database schema to comply with business requirements Work with teams consuming backend APIs in adopting new changes and improvements Improve performance, reliability, security of the infrastructure Anticipate future needs while architecting systems Collaborate with other Loop employees including frontend engineers and product managers Collaborate with technical leadership to prioritize long term technical investments and get them on the engineering roadmap Educate engineers about new findings and technology best practices Mentor, lead, hire other engineers What we are looking for: Bachelor s/Masters degree in Computer Science Engineering or a related field of study 6+ years of relevant industry experience Expertise in any application programming language like Python, Java, Go Demonstrated ability to build and scale backend systems Strong experience building microservices; scalable and secure APIs Strong experience with CSPs like AWS, GCPStrong experience with at least one of NoSQL (Firestore, MongoDB etc), SQL (MySQL/Postgres) databases and schema design Knowledge of modern auth mechanisms, such as JSON Web Token, OAuth, etc Experience with continuous integration and continuous delivery Experience writing high quality design docs with architecture diagrams Excellent interpersonal skills Ability to do cost analysis and optimization of software systems Ability to own and lead work on complex technical problems Excitement towards our mission and a strong desire to solve problems in the healthcare domain Ability to mentor, lead, interview other engineers

About the Role As a member in our stellar sales team, you will be selling to our top accounts and working with high-value clients across the region. You will manage a complete end to end sales-cycle, often presenting to C-level executives. You will trailblaze the Loop vision through product demonstration, in-market events, and account-specific initiatives. What you will be doing: Own the sales cycle end-to-end, selling to C-suite executives at midsize and large companies Value-sell Loop s offering to executives at India s top companies Accurately forecast and maintain a desirable sales pipeline to achieve quarterly targets Use your experience in need identification research to formalize a GTM strategy Segregate and prioritize qualified target accounts to optimize the sales effort Be the voice of the customer to articulate feedback clearly to internal teams such as Marketing, Account Management, and Product Master Loops value proposition and develop a deep understanding of the insurance industry You will get support from our team of sales development representatives, but you will need to own the entire sales cycle end-to-end as an individual contributor What we are looking for: At least 4 years of experience as a quota-carrying sales representative in the B2B space - preferably in SaaS, software Well-established contacts within the market ability to create new relationships Capacity to think beyond traditional sales mindset Genuine customer empathy and strong time management skills Familiarity with G Suite and Microsoft Office, including Excel Fluency in English, Hindi /or other relevant regional languages Excited to travel, meet people, and build life-long relationships Hustle - were a growing company that moves and reacts fast

About the Role As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You may be required to travel on-demand to a customer site for short visits What we are looking for: Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees Experience working in an Insurance Broking Industry or B2B SaaS preferred. Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills

About the role : We are looking for a Dedicated Claims Specialist with a strong background in medical and health insurance, particularly in group medical corporate policies . The ideal candidate should have 2-4 years of experience in claims processing or CRM roles. Key Responsibilities: Handle end-to-end processing of reimbursement claims for group medical corporate policies. Provide excellent customer service by addressing claims-related queries via Freshchat, Ozontel, and Freshdesk. Analyze medical documentation, policy terms, and conditions to ensure accurate claim assessment and processing. Liaise with internal teams, insurers, TPA s, and hospitals to ensure seamless claims settlement and timely resolutions. Manage claims escalations, ensuring prompt resolution while maintaining a customer-centric approach. Required Skills: In-depth knowledge of corporate group medical insurance policies and claims processing. Ability to understand medical terminology, treatment procedures, and health-related documentation. Proficient in Ozontel, Freshdesk, or similar customer support and claims management tools. Strong communication and problem-solving skills to manage customer relationships and resolve issues effectively. Attention to detail to ensure accuracy in claim processing and documentation review. Ability to collaborate effectively with cross-functional teams, including insurance partners and hospital networks. Qualifications: Bachelor s degree in healthcare, insurance, or related field preferred. 2-4 years of experience in claims processing, CRM role preferably within group medical corporate policies.

About the Role As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. What you would do: Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits Be the customer s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our clients needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You may be required to travel on-demand to a customer site for short visits What we are looking for: Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees Prior experience working at a B2B SaaS or online services company preferred Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills

About the role : We are looking for a Dedicated Claims Specialist with a strong background in medical and health insurance, particularly in group medical corporate policies . The ideal candidate should have 2-4 years of experience in claims processing or CRM roles. Key Responsibilities: Handle end-to-end processing of reimbursement claims for group medical corporate policies. Provide excellent customer service by addressing claims-related queries via Freshchat, Ozontel, and Freshdesk. Analyze medical documentation, policy terms, and conditions to ensure accurate claim assessment and processing. Liaise with internal teams, insurers, TPA s, and hospitals to ensure seamless claims settlement and timely resolutions. Manage claims escalations, ensuring prompt resolution while maintaining a customer-centric approach. Required Skills: In-depth knowledge of corporate group medical insurance policies and claims processing. Ability to understand medical terminology, treatment procedures, and health-related documentation. Proficient in Ozontel, Freshdesk, or similar customer support and claims management tools. Strong communication and problem-solving skills to manage customer relationships and resolve issues effectively. Attention to detail to ensure accuracy in claim processing and documentation review. Ability to collaborate effectively with cross-functional teams, including insurance partners and hospital networks. Qualifications: Bachelor s degree in healthcare, insurance, or related field preferred. 2-4 years of experience in claims processing, CRM role preferably within group medical corporate policies.

About the role : We are looking for a Claims Helpdesk Executive to join our team. The ideal candidate will play a critical role in providing on-site support to clients, addressing claims-related queries, collecting necessary documents, and ensuring seamless communication between the client and our internal claims team. This role requires someone with a basic understanding of Excel and prior experience in the insurance domain. Key Responsibilities: Visit client offices as regularly to address claims-related queries and concerns. Provide prompt and accurate guidance on reimbursement and cashless claim procedures. Collect necessary documents from clients, ensuring they are complete and accurate. Maintain proper records and ensure timely submission to the processing team. Act as a bridge between clients and the internal claims team to facilitate smooth processing. Resolve queries and escalate complex issues to the appropriate department when needed. Build and maintain positive relationships with clients. Ensure a high standard of customer experience by providing professional and empathetic support. Qualifications and Skills: Education: Graduate in any discipline (preferably in Insurance, Commerce, or related fields). Experience: 1-3 years of experience in the insurance domain, preferably in the helpdesk. Technical Skills: Basic proficiency in Microsoft Excel (data entry, filtering, basic formulas, etc.). Able to pick up usage of tools like google sheet, airtable, etc. Knowledge of claims management systems is a plus. Soft Skills: Excellent communication and interpersonal skills. (English, Hindi are mandatory & regional languages based on the city.) Ability to handle multiple tasks and work under pressure. Other Requirements: Willingness to travel locally for client visits. Self-motivated and able to work independently with minimal supervision.

About The Role As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilization by ensuring the activation, engagement, success, retention, and growth of Loop’s key, enterprise or mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. Key Responsibilities Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions. Map, build and nurture relationships with key stakeholders at your enterprise accounts to ensure they are engaged with us throughout the year Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Learn about health insurance and Loop’s unique health benefits so that you can articulate the value to existing and new customers. Educate our clients about health benefits management and onboard them to our own dashboards and roster management tools Help execute and iterate the Loop Health onboarding experience to maximize client enrolment in our app and understanding of our benefits Be the customer’s voice within Loop Health providing feedback to our Product team to develop/identify new features Serve as the internal voice of the customer and advocate for our client's needs (services, support, product management, executive alignment) Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team Identify opportunities for customer references, testimonials and case studies You will be required to travel on-site This is an Individual contributor role Core Competencies, Knowledge And Experience 5+ years of experience working at a B2B SaaS or online services company preferred Has prior sales experience or feels comfortable selling Process-oriented and analytical Previous experience using CRM tools, ticketing software and other tech enablement preferred Advanced knowledge of Microsoft Excel and Word Passion for solving client challenges and commitment to client delight Proven ability to coach, mentor, and develop individual contributors Naturally curious, with excellent critical-thinking skills At least 8 years of experience in customer success serving large enterprise customers Soft Skills Witty: You have the ability to think on feet. You are fun to work with and excited about building something unique Analytical: You are a number & data oriented and can figure out the "math behind the monthly / quarterly targets". Passionate: You love hustle (we're a growing company that moves and reacts fast) and are excited to travel, meet people, and build lifelong relationships. Self-driven Attitude: You have superior organizational skills, integrity, and great follow through on tasks. You don't get overwhelmed easily. Naturally Curious: You are innovative, extremely creative, analytical, and constantly challenging the status quo. Elegant: You are self-aware, well-spoken, and humble. You will be the face of Loop. We Offer you Competitive salary Fully funded comprehensive medical coverage for self & family Regular feedback - great work is rewarded Fun events for Loopers, friends and family Reimbursement for learning - books, courses, conferences, etc. Constant learning and self-growth are highly valued “Gift a leave” & “Period leave” policy Attention to mental and physical health Show more Show less