Looking For Experienced AR Caller For Process Coach role @Technopark

About the Role

Process Coach

Key Responsibilities

• Conduct Training:

  Deliver engaging training and coaching sessions for new hires and existing employees on RCM processes, AR calling strategies, tools, and industry best practices.

• Material Development:

  Design, develop, and update training modules, call scripts, process documents, and assessments.

• Performance Support:

  Provide ongoing floor support, live call monitoring, and feedback to enhance caller productivity and reduce denials.

• Skill Gap Analysis:

  Collaborate with operations and quality teams to identify training needs, baseline skill gaps, and targeted coaching opportunities.

• Reporting:

  Maintain accurate training logs, coaching records, and performance tracking reports.

Required Skills & Qualifications

• Experience:

  Minimum

  4+ years of hands-on experience in AR Calling

  within the US Healthcare Revenue Cycle Management (RCM) process.

• Domain Knowledge:

  Deep expertise in AR follow-up, denial management, insurance guidelines, and billing processes.

• Shift Requirement:

  Must be completely flexible and willing to work permanently in the

  Night Shift

  .

• Job Location:

  Must be willing to

  relocate to Technopark, Thiruvananthapuram

  (On-site/Office-based role).

• Core Skills:

  Exceptional verbal communication, neutral accent, active listening, presentation, and team mentoring skills.

• Preferred:

  Prior experience of

  4+ years as an AR caller, Quality Analyst, or Process Coach

  is preferred.

Contact Details:

Nikitha Isaac-Senior HR Specialist

8248927284-Kindly whatsapp your resume to this number or share mail via nikithai@prochant.com