JOB TITLE - Retail Sales Associate (RBM) BRAND - Lladro REPORTING TO - Store Director LOCATION - Palladium Mall, Chennai & Ambience Mall, Gurugram. About Lladro We are the worlds leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladro porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls. Do visit the Lladro website: www.lladro.com KEY RESPONSIBILITIES Retail Sales Should be excellent in it Ensuring the highest degree of customer service and in-store experience Understand customer needs and delight customers, above and beyond the call of duty Build a long-term relationship with the customer Maintaining all necessary reports , inventory and VM in line with brand guidelines Work accurately following standard operating procedures and with an eye for detail Build in-depth knowledge of the product line, the price ranges and particular specifications relating to the product Ensuring brand guidelines and visual merchandising standards are met with Executing weekly sales plans, delivering needed results Expanding Customer Database - Data to be well collected, updated & maintained Defining actions to attract new customers and old customers more often Education: Bachelor's Degree Experience: 1 5 years of retail sales operational experience with luxury / Premium Brand Languages: Fluent in English Skills required: Organized & process oriented Brand Image Concerned Ability to write reports Self-starter with excellent communication and presentation skills Serious, proactive and can handle and deal comfortably in a multinational environment. Strong computer & analytical skills Behavioral competencies: Responds promptly to customer needs and solicits customer feedback to improve services Manages difficult or emotional customer situations Demonstrate attention to detail Ability to effectively present information & respond to questions from groups of managers, clients and customers Adhere to company policies & procedures Supports the organizations goals & values Commits to long hours of work when necessary to reach goals and completes tasks on time Meets challenges & resourcefulness Adapts to changes in the work environment Generates suggestions for improving work and develops innovative approaches and ideas Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity