About Lladro:We are the worlds leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladro porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls.Do visit the Lladro website: www.lladro.comMAIN PURPOSEThis is a front-end sales position. Day-to-day sales operations of Lladro boutique include store opening & closing. Is responsible for Retail Sales and customer service.LOCATION: Phoenix Market City, Palladium, Velachery Rd, Chennai KEY RESPONSIBILITIESRetail Sales Should be excellent in itEnsuring the highest degree of customer service and in-store experienceUnderstand customer needs and delightcustomers, above and beyond the call of dutyBuild a long-term relationship with the customer Maintaining all necessary reports , inventory and VM in line with brand guidelinesWork accurately following standard operating procedures and with an eye for detailBuild in-depth knowledge of the product line, the price ranges and particular specifications relating to the productEnsuring brand guidelines and visual merchandising standards are met withExecuting weekly sales plans, delivering needed results Expanding Customer Database - Data to be well collected, updated & maintained Defining actions to attract new customers and old customers more often JOB PROFILE Education. Bachelor's DegreeExperience: 2 5 years of retail sales operational experience with luxury / Premium BrandLanguages: Fluent in EnglishSkills required: Organized & process orientedBrand Image Concerned Ability to write reportsSelf-starter with excellent communication and presentation skillsSerious, proactive and can handle and deal comfortably in a multinational environment.Strong computer & analytical skillsBehavioral competencies:Responds promptly to customer needs and solicits customer feedback to improve servicesManages difficult or emotional customer situationsDemonstrate attention to detailAbility to effectively present information & respond to questions from groups of managers, clients and customersAdhere to company policies & proceduresSupports the organizations goals & valuesCommits to long hours of work when necessary to reach goals and completes tasks on time Meets challenges & resourcefulnessAdapts to changes in the work environmentGenerates suggestions for improving work and develops innovative approaches and ideasDemonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity