Lifestyle Associate – Regional Languages (Marathi / Kannada / Telugu)

About HULP

HULP is a premium, tech-enabled home operating system that helps modern families manage everyday life through personalised coordination, lifestyle support and seamless service experiences.

We are looking for customer-focused and proactive Lifestyle Associates who can communicate fluently in English and a regional language to deliver a high-quality, personalised customer experience.

Role Overview

As a Lifestyle Associate, you will be a key point of contact for customers, helping them manage everyday requests, coordinate services and resolve queries efficiently. This is a customer-facing role that requires strong communication, ownership, coordination and follow-through. It is not a backend-only or ticket-handling position.

Key Responsibilities

• Handle customer queries and requests through calls, chats and emails.
• Communicate with customers in English and the required regional language.
• Coordinate lifestyle services, appointments, bookings, travel requirements and other customer requests.
• Liaise with internal teams, service providers and vendors to ensure smooth execution.
• Track requests, follow up proactively and ensure timely resolution and closure.
• Handle customer concerns and escalations with professionalism and empathy.
• Maintain accurate customer records, trackers and updates using CRM tools and Google Sheets.
• Deliver a personalised, reliable and seamless customer experience.

Language Requirements

We are hiring for the following language combinations:

• Marathi: Fluent in Marathi and English
• Kannada: Fluent in Kannada and English
• Telugu: Fluent in Telugu and English

Basic Hindi is an advantage but is not mandatory. Candidates must be comfortable communicating professionally in English and the relevant regional language.

Eligibility and Skills

• 2–4 years of experience in Customer Support, Customer Success, Client Servicing, Customer Experience, Operations, Hospitality, Guest Relations or Concierge Services preferred.
• Freshers with strong communication skills and fluency in English and the required regional language may also apply.
• Strong customer-handling, coordination, problem-solving and follow-up skills.
• Ability to manage multiple requests while maintaining attention to detail.
• Familiarity with CRM platforms, Google Sheets or similar tools is preferred.
• A customer-first attitude, ownership and a professional approach to handling requests.

Work Details

• Location: Gurugram, Haryana
• Work Mode: Work from Office
• Working Days: 6 days a week
• Shifts: Rotational
• Joining: Immediate joiners preferred

Candidates must be comfortable working from the Gurugram office and with the specified work schedule.

Interested candidates can share their updated resume at nikki.nagwanshi@hulp.in.

Please mention the regional language you speak - Marathi, Kannada or Telugu - in your application.

Join HULP and help make everyday life simpler, smoother and more personalised for our customers.

Pay: ₹360,000.00 - ₹500,000.00 per year

Work Location: In person