Role We are looking for a Senior Executive IT to oversee and manage IT infrastructure, POS systems, and technology operations across multiple outlets. The ideal candidate should have hands-on experience in hardware, software, network management, and IT support within the QSR/F&B industry.Key Responsibilities: POS & Software Management Install, configure, and troubleshoot POS systems, ERP, and restaurant management software. IT Infrastructure Support – Maintain servers, networks, CCTV, printers, Wi-Fi, and hardware across all locations. Data Security & Backup – Ensure data protection, backups, and compliance with security policies. User Support & Troubleshooting – Provide tech support for restaurant staff, ensuring minimal downtime. Vendor Coordination – Work with IT vendors for software upgrades, equipment maintenance, and support. IT Process Automation – Identify areas to improve efficiency through digital tools and automation. Compliance & Documentation – Maintain IT policies, reports, and ensure compliance with industry regulations.Key Skills & Qualifications: Bachelor's degree in IT, Computer Science, or related field. 3-5 years of experience in IT support (preferably in QSR/F&B industry). Strong knowledge of POS systems, ERP, networking, and troubleshooting. Experience in handling multiple restaurant locations is a plus. Excellent problem-solving and communication skills.Why Join Us? Be part of a fast-growing QSR brand with exciting tech innovations! Work in a dynamic environment where technology drives business. Opportunity to lead IT transformations in the food industry.& responsibilities

The Trainee in the Quick Service Restaurant (QSR) industry will assist in various functions across different departments such as kitchen operations, customer service, and restaurant management. The individual will undergo on-the-job training to develop the necessary skills and knowledge required to deliver high-quality customer experiences, maintain operational efficiency, and understand the processes involved in managing a QSR business. The position is an entry-level role aimed at building a strong foundation for a successful career in the hospitality and foodservice industry.Key Responsibilities:Customer Service:Greet and interact with customers in a friendly and professional manner.Assist customers with their orders and inquiries, ensuring a high level of service.Handle complaints and concerns with a positive, problem-solving attitude.Ensure customer satisfaction by maintaining cleanliness, ensuring quality food presentation, and providing a welcoming environment.Food Preparation (Kitchen Operations):Assist in the preparation of food items following standardized recipes and portion control.Ensure that food is cooked and served in a timely and accurate manner.Maintain food safety and hygiene standards in the kitchen.Operate kitchen equipment such as fryers, grills, ovens, and blenders under supervision.Operational Support:Help with restocking supplies in the kitchen, storage areas, and service counters.Assist in inventory management and stock rotation as required.Follow proper food handling and sanitation procedures.Ensure the proper setup and cleaning of workstations.Assist with cash register operations and managing the point-of-sale (POS) system.Teamwork:Collaborate with colleagues to ensure smooth operations during shifts.Work alongside experienced staff to learn about restaurant procedures and improve personal skills.Support the team in ensuring efficient service during peak hours.Training and Development:Participate in training programs and on-the-job coaching to develop skills in food preparation, customer service, and restaurant management.Learn about food safety regulations, inventory control, and staff management.Complete any assessments or certification programs required for the role.Key Skills and Qualifications:Education: High school diploma or equivalent. A passion for the food service industry is preferred.Communication: Excellent verbal communication skills and the ability to engage with customers.Teamwork: Ability to work collaboratively in a fast-paced, team-oriented environment.Customer Focus: Strong customer service orientation with an understanding of customer needs.Time Management: Ability to multitask and work efficiently under pressure.Problem Solving: Ability to resolve issues in a calm and effective manner.Adaptability: Willingness to learn new tasks and work across various functions in the restaurant.Physical Requirements:Ability to stand for long periods and work in a fast-paced environment.Able to lift up to 25-30 pounds as needed.Ability to work flexible hours, including evenings, weekends, and holidays.Opportunities for Advancement:This role serves as a stepping stone for career progression within the QSR industry. Successful trainees can progress to roles such as Shift Leader, Kitchen Supervisor, Assistant Manager, and beyond, depending on their performance and training completion.Company Overview: Our Quick Service Restaurant (QSR) is dedicated to delivering high-quality, delicious food in a fast-paced, customer-oriented environment. We value teamwork, innovation, and efficiency, and we are committed to providing a positive experience for both our customers and our employees.

We are seeking an experienced Quality Assurance (QA) Manager to oversee food safety, quality standards, and compliance across our Quick Service Restaurant (QSR) operations. The ideal candidate will develop and implement QA policies, ensure regulatory compliance, and lead continuous improvement initiatives to enhance product quality and customer satisfaction.Key Responsibilities:Develop, implement, and maintain quality assurance standards and food safety protocols across all restaurant locations.Ensure compliance with local, national, and international food safety regulations (e.g., FSSAI, FDA, HACCP, ISO 22000).Conduct regular audits, inspections, and risk assessments to identify and resolve quality issues.Train and educate staff on food safety, hygiene, and quality control measures.Monitor supplier and vendor quality compliance to ensure raw materials meet company standards.Investigate customer complaints related to food quality and safety and implement corrective actions.Collaborate with operations, supply chain, and R&D teams to drive continuous quality improvement.Maintain and analyze quality metrics to identify trends and areas for enhancement.Lead incident investigations and ensure corrective and preventive actions (CAPA) are implemented.Stay updated with industry best practices, regulatory changes, and emerging food safety trends.Lead and manage a team of QA professionals, ensuring effective delegation, performance management, and skill development.Qualifications & Experience:Bachelors or Master’s degree in Food Science, Microbiology, Biotechnology, or related field.5+ years of experience in QA management within the QSR, food manufacturing, or hospitality industry.Strong knowledge of HACCP, ISO 22000, GMP, and regulatory compliance requirements.Experience in conducting food safety audits and quality inspections.Excellent analytical, problem-solving, and leadership skills.Strong communication and training abilities to drive a quality-first culture.Proficiency in using QA software, data analysis tools, and reporting systems.Proven experience in leading and mentoring a team, fostering a culture of collaboration and accountability.Preferred Skills:Certification in HACCP, FSSAI, or ISO 22000 is a plus.Experience working in multi-unit QSR chains.Ability to work in a fast-paced environment and manage multiple locations.Why Join Us?Be a part of a fast-growing QSR brand committed to delivering high-quality food.Lead initiatives that directly impact customer satisfaction and brand reputation.Work with a dynamic team passionate about food safety and quality excellence.If you are passionate about food quality and safety and have the experience to drive a world-class QA program, we’d love to hear from you!

As a Shift Manager, you will oversee the day-to-day operations of the restaurant during your assigned shift. You will be responsible for leading and motivating a team of staff members to deliver exceptional customer service, maintain operational standards, and ensure profitability. The ideal candidate will possess strong leadership skills, be a proactive problem-solver, and demonstrate a passion for delivering top-tier guest experiences in a fast-paced, high-energy environment.Key Responsibilities:Operational Leadership:Manage and oversee daily operations, ensuring all shifts run efficiently and smoothly.Ensure food quality, cleanliness, and safety standards are consistently maintained in compliance with company policies and regulatory requirements.Monitor inventory levels, report discrepancies, and coordinate stock replenishment to avoid shortages.Oversee food preparation, cooking, and service to ensure timely delivery of high-quality food and beverages.Team Management:Supervise, train, and mentor the team, ensuring they are fully equipped to perform their duties effectively.Maintain a positive work environment, fostering teamwork and high morale among employees.Handle staffing needs, including delegating tasks and ensuring proper coverage during busy periods.Provide ongoing feedback, conduct performance evaluations, and implement improvement strategies as needed.Customer Experience:Ensure customers receive outstanding service by addressing complaints, inquiries, and special requests in a professional manner.Take proactive steps to enhance the guest experience, ensuring each customer leaves satisfied.Monitor service levels, implement improvements, and resolve operational challenges that affect customer satisfaction.Compliance & Safety:Ensure compliance with health and safety regulations, food safety standards, and sanitation requirements.Conduct regular safety audits and ensure team members are trained on emergency procedures and safety protocols.Monitor and enforce adherence to company policies, including attendance, dress code, and employee conduct.Financial Performance:Assist in managing costs, including labor and food cost control, within the parameters set by the Store Manager.Prepare daily and weekly reports on operations, sales, and staff performance.Assist in budgeting and contribute to achieving sales targets.Communication & Reporting:Act as a liaison between the front-line team and upper management, ensuring smooth communication of operational updates and challenges.Report any operational issues, customer feedback, or suggestions to the Store Manager for further action.Qualifications & Skills:Proven experience in a supervisory or managerial role within the F&B or QSR industry.Strong leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, high-pressure environment.Strong problem-solving and decision-making abilities.Understanding of food safety and health regulations.Proficient in basic computer software (e.g., Microsoft Office, point-of-sale systems).Flexibility to work varying shifts, including weekends and holidays.Education & Experience:High school diploma or equivalent; further education or hospitality management certification preferred.Minimum of 1-3 years of experience in a supervisory or leadership role in a QSR or similar F&B setting.Working Conditions:Ability to work long shifts, including weekends, evenings, and holidays.Fast-paced environment with a focus on delivering high-quality service under pressure.Physical ability to stand, walk, and move around the restaurant for extended periods.Salary & Benefits:Competitive salary, commensurate with experience.Performance-based incentives.Employee benefits, including [list benefits: e.g., meal discounts, health insurance, etc.].Opportunities for career growth within the organization.

Role & responsibilities Preferred candidate profile We are looking for an experienced and dynamic Restaurant General Manager (RGM) to oversee operations at our Quick Service Restaurant (QSR). The ideal candidate will be responsible for driving sales, ensuring customer satisfaction, maintaining operational excellence, and leading a high-performing team.Key Responsibilities: Operational Management:Oversee day-to-day restaurant operations, ensuring efficiency and adherence to company standards.Maintain high standards of food quality, service, hygiene, and safety regulations.Monitor inventory, control costs, and manage wastage to optimize profitability. People Management & Leadership:Recruit, train, and develop a strong team to deliver exceptional customer service.Foster a positive work culture, ensuring employee engagement and motivation.Conduct performance reviews, provide coaching, and set clear expectations for the team. Customer Experience & Brand Standards:Ensure excellent customer service and handle escalations effectively.Implement customer feedback mechanisms to enhance service quality.Maintain restaurant ambiance and hygiene in line with QSR standards. Sales & Profitability:Drive restaurant revenue by implementing promotions, upselling techniques, and local marketing initiatives.Monitor sales reports, analyze trends, and take corrective actions to achieve financial targets.Manage budgets, control operational costs, and maximize profitability. Compliance & Reporting:Ensure compliance with local health, safety, and labor laws.Maintain accurate records for inventory, sales, expenses, and staffing.Report operational updates and key performance metrics to senior management.Key Requirements: Experience: 3-8 years in a managerial role within the QSR or fast-food industry. Education: Bachelors degree in Hospitality, Business Management, or a related field (preferred). Skills: Leadership, problem-solving, team management, and customer service. Availability: Flexibility to work in shifts, weekends, and peak hours.Why Join Us? Fast-paced, energetic work environment. Growth and career development opportunities. Be part of a leading QSR brand with a strong customer base. If you are passionate about the QSR industry and have the skills to lead a team to success, we’d love to hear from you!Perks and benefits