Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely manner Perform Process transition ensuring low effort experience for all stake holders Create Process flow charts , Standard processes operating instructions Define & agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat , service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills Assures change management practices are followed, including communication, training, documentation development, etc. Reduces customer efforts and enhances productivity via process improvements Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls. Drive the continuous process improvement, and control initiatives. Drives the development and enhancement of measurement and analytical methodologies. Analyzes data to identify root cause problems from repetitive calls/issues, and make suggestions for next-issue avoidance. Identifies & Promotes opportunities for Automation Improves process maturity of Channel Partners (applicable for APCC Group) Establish close partnership with our distributors and l earn their operations by visiting / perfor ming your role at their offices. Support In country teams to a ctively promote u tilization of appropriate tools , such as Ecomm & WebUI , that enable effective service delivery by distributor resources Support In country to Coach & guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processes Enhances competency level in a planned manner Keep abreast with the continuing changes within the company, and excel in specific business systems and IT applications Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfaction Drives the development and enhancement of measurement and analytical methodologies. Assures change management practices are followed, including communication, training, documentation development, etc Publish timely dashboards Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Position Title : Contract Admin Noida, India ROLE SUMMARY : Process standard and/or business system transactions from Quote to Customer Order Entry through closure. Identifies opportunities for improvements while following the established global processes procedures for maximizing the process efficiency. KEY RESPONSIBILITIES : 1. Execute processes in compliance with established SOPs and guidelines. Performs a wide variety of billing administration duties for assigned team(s) globally. 2. Works with contracts admins, field service engineers and regional SPOCs to ensure compliance in the service contracts business. 3. Normally follows established procedures on routine work, requires instructions only on new assignments. 4. Should have exposure around audits and services contracts. 5. Receives assignments in the form of objectives with goals and the process by which to meet goals. 6. Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information. 7. Prior experience Knowledge of SAP and IFS 8. Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures. 9. Applies acquired job skills and company policies and procedures to complete assigned tasks 10. Extract data publish necessary reports required by the various regional stakeholders as per the established cadence. 11. Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as when required. 12. Use the various official tools available like conference calls emails for frequent interaction with peers/ customers regional stakeholders on discussion related to processes, contracts, feedback, presentations other updates on a regular basis. 13. Interact with vendor regional SPOC and Contracts Team Members to assure project progress to meet customer requirements. 14. Proficiency in MS Office and Quick base Application. The Essentials - You Will Have: Education Experience: 1. Bachelors Degree in Science/ Commerce/ Business Administration or equivalent. 2. 3+ years of experience in Business Operations. 3. Should have exposure to Global Work style, engagement with clients while sitting at remote locations. 4. Willing to work in flexible business shifts including NA/LA time zone to drive business stakeholder connect. 5. Lean Six Sigma certifications are a plus. The Preferred - You Might Also Have: 1. Act as a Point of Contact for acknowledging addressing internal customers queries related to Projects Contracts. 2. Participate actively contribute to continuous improvement initiatives reporting/documenting enhancements to improve productivity. Interpersonal 1. Regularly interacts with project/contract administrators, Regional SPOCs, and other Business Unit stakeholders to build productive internal/external working relationships. 2. Strong passion for delivering excellent customer experience. 3. Excellent communicator at all levels (in person, written, telephone) with strong ability to clearly articulate convey the understanding to peers customers. Reports to : Team Lead Keywords: SAP, Supply Chain Management, Project Tracking, Service Management, Order Management, Order Processing, Audits, Invoice Processing, Material Tracking, Customer Relationship Management, Microsoft Office Tools. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-MS2 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

As a Talent Acquisition Advisor, you will advise and partner with internal HR and Partners and be an expert in sourcing, identifying and recruiting right people with right skill on right position at right time for assigned positions/organizations to support RA businesss sustainable growth in our Knowledge Lens (KL) group. You will report to MANAGER, TALENT ACQUISITION - INDIA. You will be based in KL office, Electronic City, Bangalore. Your Responsibilities: Support HRBP, Talent Acquisition on Workforce Planning, Headcount Management, Headcount Requisition Approval management and communication. Provide guidance to all business leaders and HR Biz Partners in assigned positions/organizations in all recruitment processes. Manage sourcing channels including search agency, external/internal referral, internet, advertisement and website, provide advise /suggestion to HRBP, Talent Acquisition on efficient sourcing resources management. Implement best hiring and sourcing practice to increase the quality of new hires with reduction of cycle time and cost. Conduct job understanding meeting with the hiring managers to understand the job responsibilities and competencies requirement of the open positions. Screen resumes, conduct telephone or face-to-face interviews and complete the candidate assessment report based on the evaluations. Present the shortlist candidate to the hiring managers with the assessment report and facilitate the hiring managers interview with the necessary interview tools and skills. Work with the HR CB team to provide details of the offer proposal to the hiring manager based on the up-to-date compensation study of the candidate and communicate with targeted candidate on offer delivery and commitment. Lead staffing programs or projects to accomplish TA teams overall goals. Work with HRBP/HRG, Talent Acquisition to regularly review and polish the talent acquisition related processes to ensure its efficient legal compliance, promote and implement internal talent movement. The Essentials - You Will Have: 5-8 years Recruiting experiences in multinational companies and good internal customer mindset in Software/Service/Hi-tech industry background. Bachelors degree or above in job related subject. Experience with full-cycle recruiting, from sourcing candidates to the interview and hiring process. Take ownership and good at driving requisition fulfilment through sourcing channels (External/Internal Referral, Job boards, Social Medias, Campus recruitment, Agencies). Good business sense and stakeholder engagement skills. Project management skills. Motivated, proactive, responsible. Excellent in English. The Preferred - You Might Also Have: Experience in ATS Workday will be an added advantage. Previous experience of working in MA environment. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-FR1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Job Description Rockwell Automation is a global technology leader focused on helping the worlds manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to make an impact. And if thats you we would love to have you join us! Job Description Job Summary Your Responsibilities: Lead a team of full-stack developers to provide high-quality software solutions. Design and implement scalable front-end applications using Angular or React. Collaborate with feature teams covering front-end (Angular or next), back-end (Java), and cloud (Azure) with the ability to support as a full-stack developer and java based architecture Develop backend services using Java Spring Boot, Hibernate, and JPA. Work on secure authentication and authorization flows using OIDC and SAML protocols. Collaborate with teams including Product Managers, QA Engineers, and DevOps. Conduct code reviews and provide technical guidance to team members. Contribute to architectural decisions and ensure adherence to best practices and coding standards. Manage timelines, Experience providing engineering support to customer support team to resolve any critical customer issues, and ensure the delivery of sprint goals. Commitment to agile methodology and principles Use Python for automation, scripting, or integration tasks where needed (). The Essentials - You Will Have: Proven experience as a Team Lead or in a similar leadership role in software development. 8 + years of full-stack development experience. Strong proficiency in React for UI development. Experience in CICD, DevSecOps, Code Scans and Vulnerability Scans Solid backend development experience using core Java , Spring Boot, Spring Security, Hibernate, and JPA, Github, Maven and others Good understanding on multiple databases, MSSQL, MySQL, No SQL Familiarity with OpenID Connect (OIDC) and SAML for authentication and authorization. Experience with RESTful APIs, microservices architecture, and system design. Excellent problem-solvingExperience troubleshooting issues with users. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid or #LI-PS2 Rockwell Automations hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.