About the Organization:
About the Organization
Role Purpose
To lead the Learning & Organizational Development function by designing and implementing capability-building, leadership development, onboarding, sales & service training, and performance improvement initiatives aligned with business goals.
Key Responsibilities
1. Learning Strategy & Capability Building
- Design and execute the overarching L&D and OD roadmap aligned with organizational growth priorities.
- Conduct Training Needs Identification/Analysis (TNI/TNA) using performance metrics, business KPIs, and competency gap assessments.
- Build and institutionalize structured competency frameworks across Sales, Credit, Operations, and Corporate Support functions.
- Formulate and govern the annual training calendar, budget, and capability development roadmaps.
2. Functional, Sales & Credit Enablement
- Develop and deliver targeted learning interventions for Sales, Credit Underwriting, Collections, Operations, and Customer Experience teams.
- Standardize and drive end-to-end induction and onboarding journeys for new hires across all branches and central offices.
- Deliver continuous refresher programs, product-process updates, compliance mandates, and behavioral workshops.
- Drive business outcomes by improving sales conversion ratios, operational accuracy, turnaround times (TAT), and service quality.
3. Leadership & Talent Development
- Design and deploy structured leadership development tracks for first-time managers as well as mid-to-senior leaders.
- Establish mentoring frameworks, executive coaching interventions, and internal Train-the-Trainer (TTT) networks.
- Build succession planning architectures and fast-track development plans for High-Potential (HiPo) employees.
4. Organizational Development & Culture
- Spearhead culture-shaping interventions, employee engagement strategies, and values integration.
- Partner with HRBPs to strengthen performance management systems, 360-degree feedback, and competency-based assessments.
- Drive structured change management frameworks and process enhancement initiatives during business transformations.
5. Digital Learning & Knowledge Management
- Oversee the design, curation, and maintenance of digital training content, e-learning modules, and knowledge repositories.
- Administer the Learning Management System (LMS) and integrate micro-learning, gamification, and blended learning solutions.
6. Governance, Measurement & Stakeholder Management
- Establish evaluation metrics (Kirkpatrick Model) to measure training effectiveness, ROI, productivity lift, and CSAT scores.
- Run periodic learning audits, post-training impact reviews, and iterative program upgrades.
- Partner closely with Business Unit Heads, Functional Leaders, and HR leadership to ensure learning alignment with bottom-line metrics.
Candidate Profile & Eligibility Criteria
Experience:
12-15 years of relevant experience in Learning & Development and Organizational Development.Industry Background:
Mandatory experience within NBFC / Banking / Financial Services (BFSI).Domain Expertise:
Demonstrated track record in managing front-line sales enablement, credit/risk training, and customer experience frameworks.Leadership Skills:
Proven experience managing senior stakeholders, driving consensus, and leading cross-functional projects.Education:
MBA / Masters Degree in Human Resources, OD, or an allied discipline preferred.
