Roles and ResponsibilitiesManage after-sales service operations, ensuring timely resolution of customer complaints and issues.Oversee repair and maintenance activities to ensure high-quality workmanship and customer satisfaction.Develop and implement strategies for business turnaround, focusing on growth and profitability.Provide advisory services to customers on automobile-related matters, including financing options and product features.Handle team effectively, providing guidance and support to achieve sales targets.Desired Candidate Profile3-8 years of experience in after-sales service or a related field (automobiles).MBA/PGDM degree from a reputed institution.Strong skills in conflict resolution, customer handling, servicing, and team management.

Roles and ResponsibilitiesProvide after-sales service support to customers by diagnosing and repairing issues with automobiles, auto components, and industrial equipment.Conduct technical services such as maintenance, repairs, and troubleshooting of complex machinery.Ensure timely resolution of customer complaints through effective communication and problem-solving skills.Collaborate with cross-functional teams to identify root causes of recurring problems and implement corrective actions.Maintain accurate records of work performed, including parts used, labor hours, and customer feedback.Desired Candidate Profile1-5 years of experience in after sales service or related field (automobile service engineering).Strong knowledge of automobile components, automobiles, industrial equipment/machinery repair & maintenance procedures.Excellent communication skills for interacting with customers; ability to handle high-pressure situations calmly.Ability to analyze problems critically; identify solutions quickly using logical thinking.