Lead - Rural L&D, L&D, L&D

Job Description

Rural L&DBhopal Posted On 02 Jan 2025 End Date 02 Jan 2026 Required Experience 4 - 6 Years BASIC SECTION Job Level GB06 Job Title Lead - Rural L&D, L&D, L&D Job Location Country India State MADHYA PRADESH Region North City Bhopal Location Name Bhopal Tier Tier 2 Skills SKILL SKILLS AS PER JD Minimum Qualification OTHERS JOB DESCRIPTION Job Purpose Conducting end to end learning interventions for IBAs & Call centre team in Rural Business. Ensure classroom trainings at regional call centers & VILT for upskilling the IBAs/Tele callers within Rural Business. Duties and Responsibilities Prepare training calendar for the IBAs basis business needs Conduct the Functional learning interventions for IBAs/Tele-Callers in Rural Business Training delivery (Refreshers) across all Rural Businesses Delivering training programs for partner skill development (TTTs for the Trainers/Supervisors based at RCC) Create functional assessments for understanding learning gaps Conduct learning diagnostic connect with IBAs & Identify the knowledge gaps in sales Curate the training content for IBA training programs Key Decisions / Dimensions Final buy in for content Design of induction/ Functional trainings Role out timely training invites for training programs Manage the first level escalations related to trainings Major Challenges Co-ordination with multiple stakeholders (Partners, IBAs & Call centre support team) Getting buy in from business for functional training Maintaining training coverage across all vintage groups Required Qualifications and Experience a) Qualifications –Graduate (MBA -Preferable in HR) b) Expertise in conducting learning facilitation c) Work Experience – 4-6 years (Preferable Tele calling + L&D) d) Ability to multitask e) Agile f) Language – English, Hindi & Marathi