We are looking for a BBA Intern with strong communication skills, good business understanding, and the ability to learn quickly. The intern will support basic administrative and operational tasks while gaining hands-on experience in a professional environment. Key Requirements: BBA graduate or pursuing BBA Good communication skills Strong understanding of basic business concepts Fast learner and adaptable
Location: Noida (Onsite at Client Location) Engagement: Full-time | Client-facing role via Matra Experience: 4–7 years Joining: Immediate / Short notice preferred About the Role We are looking for a Microsoft Dynamics 365 Customer Engagement (CE) Consultant to support and enhance a mission-critical CRM platform for a large enterprise client. This is a hands-on, onsite role combining production support, functional configuration, and coordination of CRM enhancements and integrations . The role requires close collaboration with business users, integration teams, and stakeholders to ensure smooth operations and continuous improvement of the CRM ecosystem. Key ResponsibilitiesCRM Support & Operations Provide L2/L3 functional and technical support for Microsoft Dynamics 365 CE (Customer Service module) Troubleshoot and resolve issues related to case management, SLAs, queues, routing, workflows, and security roles Perform root cause analysis (RCA) and coordinate resolutions with internal teams and Microsoft support Manage users, permissions, queues, and system configurations Support CRM upgrades, patches, testing, and production readiness Create and maintain SOPs, documentation, and user guides Provide functional support and assistance to business users Enhancements & Integrations Support development and rollout of CRM enhancements , including complaint acknowledgement workflows Work with technical teams on IVR–CRM integration for automatic ticket generation Coordinate and support WhatsApp integration with CRM for customer interactions Assist in requirement gathering, UAT, validation, and post-go-live support for integrations Track and manage change requests in collaboration with business stakeholders Required Skills & Experience 4–7 years of experience with Microsoft Dynamics 365 CE / CRM (v8.x and above) Strong functional understanding of the Customer Service module Hands-on experience with: Case management & SLA configurations Queues, routing rules, workflows, and security roles Experience supporting CRM integrations (IVR, CTI, WhatsApp, or third-party systems) Working knowledge of Power Automate / workflows (development experience is a plus) Ability to work independently in a client-facing, onsite environment Strong communication, coordination, and documentation skills Good to Have Exposure to Dynamics plugins, APIs, or integration frameworks Experience working in large enterprise or MNC environments Understanding of ITSM / ticketing processes Prior experience in regulated or customer-centric industries Why Join Opportunity to work onsite with a large enterprise client Hands-on exposure to CRM integrations and enhancement initiatives Stable, long-term engagement through Matra High-visibility role with business stakeholders