Labor Welfare Officer

About Univastu India Limited

Engineering, Procurement, and Construction (EPC)

metro stations, hospitals, educational institutions, commercial buildings, cold storages, mass housing schemes, sports complexes

Net Zero Energy Projects

steel, cement, and electrical components

To know more about us visit = https://univastu.com

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Designation: Labour Welfare Officer

Company:

1. Job Purpose

1. To ensure the effective implementation of labour welfare measures, statutory compliance, and employee welfare initiatives across Univastu India Limited's Mumbai Metro Line 6 and Line 4 projects.

2. The Labour Welfare Officer shall be responsible for promoting harmonious industrial relations, safeguarding the welfare and interests of employees and workmen, addressing individual and collective grievances, and ensuring the provision of appropriate welfare facilities at project sites.

3. The role involves advising Management on labour welfare policies, facilitating communication between Management and workers, monitoring contractor compliance, promoting employee well-being, and ensuring adherence to applicable labour legislation and statutory requirements.

4. The Labour Welfare Officer shall act as an impartial link between Management and workers to promote a healthy, safe, productive, and harmonious working environment.

2. Key Roles and Responsibilities (KRA)

A. Industrial Relations and Employee Grievance Management

1. Establish regular contact and consultation with employees, workmen, and Management to maintain harmonious industrial relations and promote mutual understanding.

2. Receive, investigate, and communicate individual and collective grievances to Management for timely resolution, maintaining appropriate records of grievances and actions taken.

3. Study and understand workers' concerns and viewpoints and advise Management in formulating employee-related policies, procedures, and welfare initiatives.

4. Monitor industrial relations, identify potential disputes, and facilitate peaceful settlements through counselling, negotiation, and persuasive efforts.

5. Maintain impartiality during lawful strikes or lockouts, advise workers and Management on applicable legal provisions, and support the prevention of unlawful industrial actions and workplace disturbances.

B. Statutory Compliance and Labour Welfare Administration

1. Advise and assist Management in fulfilling statutory and other obligations relating to labour welfare, working conditions, health, safety, and employee welfare under applicable labour legislation.

2. Monitor compliance with applicable provisions relating to working hours, weekly holidays, annual leave, leave with wages, maternity benefits, compensation, and other employment-related benefits.

3. Coordinate with statutory authorities, including the Labour Department and other relevant authorities, during inspections, audits, and compliance reviews.

4. Liaise with medical personnel and the EHS department regarding medical examinations, health records, occupational health, accident prevention, accident investigation, safety education, and workplace inspections.

5. Maintain statutory registers, welfare records, inspection reports, and compliance documentation and ensure timely closure of identified non-compliances.

C. Contract Labour Welfare and Contractor Coordination

1. Monitor labour welfare practices adopted by subcontractors and labour contractors across Line 6 and Line 4 project locations.

1. Ensure that contractors provide applicable statutory welfare facilities and employment-related benefits to their deployed workmen.

2. Conduct periodic inspections of labour accommodation, sanitation facilities, drinking water, rest areas, canteens, and other welfare amenities, wherever applicable.

3. Coordinate with subcontractors regarding employee grievances, welfare deficiencies, statutory compliance, and labour-related issues.

4. Monitor contractor compliance, identify recurring deficiencies, and recommend corrective and preventive actions to Project Management and HR.

D. Welfare Facilities and Employee Well-being

1. Advise and assist Management in providing and maintaining welfare amenities, including canteens, rest shelters, drinking water, sanitation facilities, first-aid, medical support, and other applicable statutory facilities.

2. Monitor the provision of housing or labour accommodation, food facilities, social and recreational activities, and other welfare amenities, wherever applicable.

3. Coordinate with the EHS department and medical personnel regarding health records, medical examinations, occupational health, hazardous work supervision, accident prevention, and employee safety.

4. Support employee welfare initiatives relating to sickness assistance, benevolent schemes, maternity benefits, compensation, and other applicable employee benefits.

5. Provide counselling and guidance to employees on personal, workplace, and employment-related concerns and facilitate appropriate support during emergencies or critical situations.

E. Leave Administration, Employee Rights and Employment Conditions

1. Advise and assist Management in regulating the grant of leave with wages and other applicable leave privileges in accordance with statutory provisions and company policies.

2. Explain leave entitlements, leave application procedures, authorised absence requirements, and applicable employment conditions to employees and workmen.

3. Educate employees regarding their rights, responsibilities, liabilities, and obligations under applicable Standing Orders, service rules, and company policies.

4. Promote awareness of workplace discipline, safety requirements, employee conduct, and rules relating to the protection of workers and the workplace.

5. Coordinate with HR and Project Management to address leave-related grievances, unauthorised absence, and employment-related concerns.

F. Employee Engagement, Training and Welfare Development

1. Encourage the formation and effective functioning of Works Committees, Joint Production Committees, Safety Committees, Welfare Committees, and other applicable employee representative forums.

2. Advise Management on employee training, induction, apprenticeship, skill development, transfer, promotion, and supervisory development initiatives.

3. Promote employee education, technical skill development, awareness programs, and participation in relevant technical institutes or training programs.

4. Organize employee engagement activities, cultural events, recreational programs, and initiatives promoting employee well-being and workplace inclusion.

5. Recommend initiatives relating to family welfare, education, financial well-being, community participation, and improvement in employees' overall standard of living.

G. Labour Welfare Documentation and Reporting

1. Maintain labour welfare registers, employee grievance records, inspection reports, statutory documentation, and records of welfare activities.

2. Prepare periodic reports on labour welfare, employee grievances, contractor compliance, welfare facilities, and industrial relations.

3. Monitor corrective actions arising from welfare inspections, statutory audits, employee grievances, and contractor compliance reviews.

4. Maintain project-wise welfare records and compliance status for Mumbai Metro Line 6 and Line 4

5. Provide documentation and support during client audits, statutory inspections, internal reviews, and Management meetings.

3. Key Result Areas (KRA) and Key Performance Indicators (KPI)

Key Result Area

Key Performance Indicators

Weightage

Industrial Relations & Employee Grievance Management

Timely grievance resolution; reduction in recurring grievances; effective employee-management communication; prevention of labour disputes

20%

Statutory Compliance & Labour Welfare Administration

Compliance with applicable statutory requirements; timely maintenance of records; closure of compliance observations

30%

Contract Labour Welfare & Contractor Coordination

Contractor compliance; adequacy of welfare facilities; timely closure of contractor-related welfare deficiencies

10%

Welfare Facilities & Employee Well-being

Welfare facility inspections; hygiene and facility standards; employee well-being initiatives; timely corrective action closure

10%

Employee Engagement, Training & Welfare Development

Employee participation; implementation of welfare and engagement activities; skill development and employee satisfaction improvement

10%

Labour Welfare Documentation & Reporting

Accuracy and timeliness of reports, registers, statutory records, and project-wise welfare documentation

20%

Total

100%

4. Educational Qualification

1. Bachelor's Degree in Social Work (BSW) / Master's Degree in Social Work (MSW), preferably specializing in Labour Welfare, Industrial Relations, or Human Resource Management.
2. Diploma or certification in Labour Welfare, Industrial Relations, or Labour Laws will be an added advantage.
3. Qualification and eligibility as prescribed under applicable statutory provisions governing the appointment of Welfare Officers, wherever applicable.

5. Experience

1. Minimum 5–8 years of relevant experience in Labour Welfare, Employee Relations, Industrial Relations, or HR Operations.
2. Experience in infrastructure, EPC, MEP. construction, metro rail, or large-scale project environments will be preferred.
3. Experience in handling contract labour, subcontractors, employee grievances, labour welfare facilities, and statutory inspections.
4. Prior experience in metro rail or infrastructure projects involving multiple subcontractors and project locations will be an added advantage.
5. Experience in managing migrant labour welfare and labour accommodation will be preferred.

6. Knowledge and Skills

1. Good knowledge of applicable labour legislation, labour welfare rules, industrial relations, and employment conditions.
2. Understanding of the Maharashtra Welfare Officers (Duties, Qualifications and Conditions of Service) Rules, 1966, wherever applicable.
3. Knowledge of contract labour welfare requirements and contractor compliance management.
4. Strong employee counselling, grievance handling, conflict resolution, and negotiation skills.
5. Excellent communication, interpersonal, coordination, documentation, and reporting skills.

7. Key Competencies

1. Employee-Centric Approach
2. Integrity and Professional Ethics
3. Employee Counselling and Grievance Handling
4. Industrial Relations and Conflict Resolution
5. Communication and Interpersonal Effectiveness
6. Statutory Compliance Orientation
7. Contractor Coordination
8. Proactive Welfare Management
9. Accountability and Confidentiality