L2 Operations Lead – IDAM

Experience- 8+ years

Shift- UK/Europe time-zone

Job Responsibilities:

• End-to-end incident management, from L1/L1.5 escalation to closure.

• Support provisioning, modification and de-provisioning of in-scope applications.

• Provide L1 and L2 operations support for IAM services.

• Troubleshoot misconfiguration, access and routing issues.

• Coordinate with hardware suppliers on break-fix and replacement.

• Back up and restore IAM service configuration.

• Provide periodic and on-demand reports.

• Keep ServiceNow tickets current, with clear resolution and closure notes.

• Join RCA reviews. Update SOPs and knowledge-base articles.

• Work with Hosting, Network Security, DLP and Malware Tools on cross-tower issues.

• Identify opportunities for automation.

• Take part in MIM calls, qualifying whether an incident meets the criteria for a Major Incident.

• Drive monthly review calls: prepare reports and run trend analysis.

• Take part in weekly engineering calls.

• Act as the human in the loop for Tier 0 access-request certification.

Tools Experience:

• Azure AD

• Active Directory

• Okta

• CyberArk

• ServiceNow

• Semperis

• CrowdStrike (good to have)

• Microsoft Defender (good to have)

• Veza (entitlements management – ISPM)

Technologies:

• Directory services

• Single sign-on and MFA

• Privileged access management

• Application access provisioning

• PowerShell

Experience

• 8 years of L2 identity and access management experience

• 24x7 support environment

• Azure AD and Active Directory administration

• Okta administration and SSO troubleshooting

• CyberArk operations

• Access provisioning and reporting

• ITSM incident, problem and change processes

• Clear written and spoken English

Preferred Certifications

• Microsoft SC-300

• Okta Certified Professional

• CyberArk Defender

• Agile Practitioner certification

Job Types: Permanent, Full-time

Pay: From ₹1,000,000.00 per year

Application Question(s):

• How many years of total experience do you have?
• How many years of experience do you have in Azure AD and Active Directory?
• How many years of experience do you have in Okta and CyberArk?
• Are you comfortable working in the UK/Europe time zone?
• What is your current CTC?
• What is your expected CTC?
• What is your notice period/ LWD?
• What is your current location?

Work Location: In person