We are looking for candidates who have experience in Customer service field. The company is into the Ecommerce (Food) industry. Candidates who have worked into the ecommerce industry will have an added advantage: Key Responsibilities Customer Support / Communication Respond to customer queries via WhatsApp, Email, Chat, and/or Calls about order status, delays, COD confirmation, returns, refunds, etc. Provide accurate, courteous, and timely updates to customers regarding tracking, delivery, and any issues. Record and escalate serious or recurring issues. Order Tracking Monitor all shipped orders in transit; identify delayed / stuck / lost shipments. Coordinate with courier/logistics partners to get real-time information on delivery/return statuses. Update customers proactively if there are delays, partial shipments, or any logistics issues. RTO (Return to Origin) / Failed Deliveries Handling For COD orders: call and confirm order / address details to minimize delivery failures. Analyze reasons for returns or failed deliveries; work with courier / fulfilment to reduce recurring causes. Keep track of RTO metrics; suggest process improvements (e.g. better phone confirmations, address verifications). Coordination & Internal Processes Liaise with operations team (packing / dispatch / warehouse) to track readiness of orders. Maintain data/records of order tracking, returns, customer interactions, RTO reasons. Use internal dashboards / tools (e.g. Shopify, courier dashboards, CRM) to ensure visibility. Suggest improvements in process to reduce delays, improve customer satisfaction. Reporting Daily / weekly reporting on metrics like number of queries, order tracking exceptions, RTO rate, average delivery time, customer satisfaction. Use insights to propose changes (e.g. change courier partners, change packaging, improve address verification). Customer Feedback Collect customer feedback (post-delivery) to understand the experience. Work with marketing / operations to act on feedback (packaging, delivery issues, etc.). Working hours: 6 days/week depending on business; important to handle peak times (order dispatch and tracking).
Job Role: We're looking for a creative and detail-oriented Packaging & Gift Box Designer to conceptualize and develop premium gift boxes, hampers, and festive packaging for the organization — a brand known for its adventurous gourmet gifts and signature flavors. You'll translate brand stories into tangible, tactile packaging experiences — where every unboxing feels joyful, festive, and premium. Key Responsibilities 🎨 Creative Concept Development Conceptualize gift box themes and packaging stories for festivals, seasons, and special occasions. Create visual mockups, moodboards, and dieline layouts for new packaging concepts. Work closely with marketing and product teams to align the design with campaign narratives. 📦 Packaging Design & Execution Design outer boxes, labels, sleeves, inserts, tags, and product wraps. Prepare print-ready artworks (CMYK) with accurate bleed, dielines, and material specs. Suggest innovative formats for gift boxes — magnetic boxes, eco boxes, reusable packs, hamper sleeves, etc. Collaborate with printers and vendors for sampling, proofing, and production follow-ups. 🌈 Brand & Aesthetic Alignment Maintain a consistent brand visual identity across all packaging formats. Incorporate color palettes, typography, and visual elements aligned with Goosebumps' cheerful, premium, and Indian-yet-modern brand vibe. Experiment with textures, foiling, embossing, UV, and finishes suitable for festive gifting. 🧠 Innovation & Research Study global and Indian gifting design trends, sustainable packaging options, and structural innovations. Create a library of seasonal packaging inspirations for Diwali, Rakhi, Holi, etc. Suggest packaging innovations that improve functionality, cost efficiency, and shelf appeal. Skills & Requirements Proficiency: Adobe Illustrator, Photoshop. Understanding: of packaging materials — paperboard, corrugation, rigid boxes, foiling, embossing, UV, lamination, etc. Creative flair with strong attention to detail and finish. Experience with vendors/printers — understanding of print proofing and sampling processes. Strong communication and time management skills to meet launch deadlines. Bonus: Photography or 3D mockup rendering skills for presentations.
We are looking for candidates to fill up the post of Order Processing Executives. The profile is for a well renowned and established organization that deals into online sales of premium food based products. Work Profile is as follows (Please read the same and apply only if you have the relevant work experience and if you wish to get into similar profiles) • Order Fulfilment: Track the orders that have been dispatched on day-to-day basis, identify the orders that are stuck in transit, escalate with the courier company and get the order delivered to the customer • For orders that are stuck / not getting delivered on time, raise relevant concerns with the courier companies in form of emails or phone calls and get these delivered on priority basis. • A continuous communication with client whose orders are delayed in transit, letting them know about the status until order fulfilment. • Customer Service: Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. • Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting. • Troubleshoot customer issues over the phone • Maintain a balance between company policy and customer benefit in decision making. • Handles issues in the best interest of both customer and company. • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. • Responsible for compiling and generating reports as they relate to customer service. Timings: 10-7 (Sundays off)
We are looking for candidates having good work experience in the field of sales. Should have experience in handling corporate gifting related sales (Providing gifting based products for sales to corporates on various occasions). Please read the profile well before applying: What We're Looking For At least 1 year of experience in corporate gifting, B2B, or event sales. Someone who genuinely enjoys connecting with people and building networks. Job Profile Drive corporate sales for the company's gifting vertical — from lead generation to deal closure. Connect with HR, Admin, and Marketing teams to pitch fresh, thoughtful gifting ideas. Create and deliver custom proposals that blend design, storytelling, and purpose. Build strong, long-term client relationships that lead to repeat business. Collaborate with our design, operations, and logistics teams to ensure flawless delivery. Track sales performance and stay tuned into trends in the gifting space. Be part of brainstorming sessions for new campaign and product ideas. The company is into premium food based products and is looking for someone to handle their sales for gifting based vertical.