Job Overview The Channel Sales Manager for Loan Against Property (LAP) is responsible for driving the sales of LAP products through a network of partners, agents, and brokers in a specified region. This role will focus on managing channel partnerships, developing sales strategies, and ensuring the achievement of sales targets for the LAP product. The ideal candidate will have strong relationship-building skills, a deep understanding of the LAP product, and experience in managing sales channels effectively. Key Responsibilities Sales Target Achievement : Own and drive the sales targets for LAP products in the assigned region. Develop and execute strategic plans to increase sales and achieve revenue goals. Track sales performance, analyze trends, and take corrective actions when necessary to ensure target fulfillment. Channel Partner Management : Identify, onboard, and manage channel partners such as real estate agents, brokers, financial consultants, and independent agents. Maintain and nurture strong relationships with key partners to ensure a continuous pipeline of business. Provide support to channel partners in terms of training, product knowledge, and sales materials. Sales Strategy Development : Create and implement local sales strategies, promotional campaigns, and marketing activities to drive demand for LAP products. Collaborate with the marketing team to design promotional offers and campaigns to generate leads and enhance visibility. Training Support : Conduct regular training sessions for channel partners to ensure they are equipped with the knowledge needed to sell the LAP product effectively. Assist partners in understanding the LAP product offerings, eligibility criteria, documentation, and loan processes. Provide ongoing support to channel partners to resolve queries and help close deals. Market Analysis Feedback : Analyze market trends and competitor activity to identify opportunities for growth. Provide feedback to the product and marketing teams regarding customer needs, competitive landscape, and potential improvements to the LAP product. Regularly assess the performance of channel partners and make recommendations for improvements. Customer Acquisition Lead Generation : Work with partners to identify potential clients and generate leads through networking, events, and marketing campaigns. Guide partners in customer engagement and closing deals for LAP loans. Support the partners in the loan application process to ensure smooth and timely disbursements. Compliance Documentation : Ensure that all channel sales activities comply with regulatory guidelines and company policies. Assist in the proper documentation of loan agreements, ensuring all compliance checks are completed. Monitor the quality of leads and loan submissions from partners to minimize risk and default. Reporting Analytics : Prepare regular sales reports and forecasts for senior management. Monitor KPIs and other performance metrics to evaluate the success of channel sales strategies. Provide actionable insights to improve performance and achieve sales targets. Relationship Building : Build long-term relationships with top-performing channel partners and ensure they are motivated to continue working with the company. Regularly meet with partners to strengthen relationships, identify issues, and enhance collaboration. Key Skills Qualifications Education : Bachelor's degree in Business, Finance, Marketing, or a related field; MBA is an advantage. Experience : Minimum of 5-7 years of experience in sales, business development, or channel sales, preferably in the banking, financial services, or real estate sector. At least 2-3 years in managing channel sales. Knowledge : Strong understanding of Loan Against Property (LAP) products, loan processes, and the financial services market. Knowledge of the local real estate market, including property valuation and legal documentation. Familiarity with CRM tools and sales reporting software. Skills : Strong communication, negotiation, and interpersonal skills. Ability to work with channel partners and drive sales results. Leadership and team management skills to motivate channel partners. Strong analytical skills and the ability to interpret sales data to guide decision-making. Problem-solving abilities to address challenges in the sales process and customer journey. Personal Attributes Goal-Oriented : Focused on meeting and exceeding sales targets. Networking Expertise : Excellent at building and maintaining relationships with channel partners and customers. Resilient : Ability to work under pressure and adapt to changing market dynamics. Self-Motivated : Capable of working independently and driving initiatives without close supervision This job is provided by Shine.com
Job Overview The Channel City Head will be responsible for driving the growth and profitability of the Loan Against Property (LAP) product in a specified city or region. This leadership role involves overseeing sales, business development, channel partnerships, and the overall customer experience in the LAP segment. The role requires strong leadership, a deep understanding of the local real estate market, and the ability to collaborate effectively with various stakeholders to achieve sales targets. Key Responsibilities Business Development : Drive the business strategy for the LAP product in the city, focusing on customer acquisition, revenue growth, and market share expansion. Develop and implement sales plans, marketing campaigns, and partnerships to achieve business targets. Identify and build relationships with key real estate agents, brokers, financial consultants, and other distribution channels. Sales Revenue Growth : Oversee a team of sales managers and loan officers to ensure sales targets and objectives are met. Conduct regular meetings with sales teams to review progress, set targets, and discuss strategies to meet goals. Optimize the sales process for the LAP product and provide continuous support to the sales force to enhance performance. Team Leadership Management : Manage, mentor, and motivate the city sales team to achieve high performance and align with the overall business objectives. Conduct training sessions to ensure the team is well-versed in LAP product features, policies, and competitive advantages. Monitor performance metrics of the sales team and implement corrective actions when necessary. Channel Partnerships Relationship Management : Establish and maintain strong relationships with key channel partners such as brokers, real estate developers, and financial planners. Ensure effective management of the partner network, improving their productivity and ensuring compliance with company standards. Monitor channel partner performance and engage in regular feedback sessions to enhance the partnership and maximize business outcomes. Customer Experience Retention : Ensure high customer satisfaction through smooth processing and timely disbursement of LAP loans. Handle escalated customer queries and resolve issues in a prompt and effective manner. Build long-term customer relationships by ensuring repeat business and referrals. Risk Management Compliance : Ensure adherence to all regulatory norms, internal policies, and procedures related to LAP offerings. Work closely with the Risk and Credit teams to assess the risk profile of potential loans and ensure the quality of the loan book. Monitor loan defaults and collaborate with the collections team to manage overdue accounts. Market Insights Competitor Analysis : Conduct regular market research and keep up-to-date with real estate trends, competitor offerings, and customer preferences. Provide feedback to product teams to help improve LAP offerings based on market needs. Identify and capitalize on emerging market opportunities. Reporting Analysis : Track sales performance, business growth, and key performance indicators (KPIs). Prepare and submit monthly/quarterly reports to senior management, highlighting achievements, challenges, and action plans. Analyze data to make data-driven decisions that support business objectives. Key Skills Qualifications Education : A bachelor's degree in Business, Finance, or related field; MBA is a plus. Experience : Minimum of 810 years of experience in sales or business development, preferably in the banking, financial services, or real estate sector. At least 34 years in a leadership role managing teams. Knowledge : Strong understanding of Loan Against Property products and processes. In-depth knowledge of the local real estate market, including property valuation, legal documentation, and market trends. Familiarity with risk management, underwriting, and compliance processes. Skills : Strong leadership and team management skills. Excellent interpersonal and communication skills. Ability to drive business growth through strategic partnerships and effective relationship management. Analytical mindset with the ability to understand financial metrics and market dynamics. Proficient in CRM software and Microsoft Office Suite. Personal Attributes Result-Oriented : Focused on achieving targets and driving business outcomes. Entrepreneurial Mindset : Self-driven, innovative, and capable of identifying new opportunities. Relationship Builder : Strong ability to network and build trust with internal teams, clients, and partners. Problem-Solver : Able to analyze complex situations and provide solutions that benefit both the organization and the customer. This job is provided by Shine.com
Key Responsibilities Handle incoming customer calls professionally and efficiently. Make outbound calls to follow up on customer inquiries or resolve issues. Provide accurate information about products or services to customers. Resolve customer complaints and ensure customer satisfaction. Update customer information in the database during and after each call. Collaborate with other team members to address customer needs effectively. Meet or exceed individual and team performance targets. Follow communication scripts and guidelines to ensure consistency. Stay updated on product knowledge and industry trends. Escalate complex issues to the appropriate department or supervisor. Proven experience in a customer service or voice process role. Excellent verbal communication skills in English+ Hindi. Strong active listening and problem-solving abilities. Ability to multitask and work in a fast-paced environment. Basic computer skills. Ability to work flexible hours, including weekends and holidays. This job is provided by Shine.com