Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Phone Banking officer (PBO) For Thane-(West) Location.
=>
=>
=>
====================================================================
Job Designation:
Job Grade:
This is
Completely In-house / Office-based profile.
Must be Experience:
#
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Shifts Timings & Offs:
=> Shift Timing-
=>
Candidate Desire Profile:
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- Age should be 20-30 years only.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
- Team player Candidate must be able to work effectively with all levels of the organization.
Salary Package:
- Annual CTC of Rs.3.25 to 4.50 Lac per annum plus performance based high Incentives.
- Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
Education Qualification:
- Minimum Graduate with any stream Or
- Post Graduate with any stream.
Hoe To Apply:
=>
or
N
or
=> Also can share updated CVs / Resumes via WhatsApp on: +91-96438-53808
if your CV / profile got shortlisted with us we will contact you back.
For Any kind of assistance or query call us:
(do not call beyond the timings)
Regards
Career Empower (Hr-Team)
On Behalf of Kotak Mahindra Bank
