Job Title: Customer Support Representative Location: Lower Parel, Rotational Shifts Reports To: Customer Support Manager About Us: We are a fast-paced and high-growth D2C brand specializing in medical scrubs, committed to delivering exceptional quality and service to healthcare professionals. We take pride in ensuring that our customers receive a seamless experience and the support they need, whether they are placing an order, seeking assistance with sizing, or requesting support for product-related inquiries. Role Overview: We are looking for a dynamic and dedicated Customer Support Representative to join our team. In this role, you will be responsible for handling customer inquiries through multiple channels, including email, chat, and phone. The ideal candidate will be fluent in both English and Hindi ; proficiency in additional regional languages is an advantage. You must be comfortable working in rotational shifts and should have a minimum of one year of experience in a customer support role, ideally within a D2C or e-commerce environment. Key Responsibilities: · Provide timely and professional responses to customer queries via email, chat, and phone. · Assist customers with product inquiries, order tracking, returns, and exchanges. · Collaborate with internal teams to resolve complex issues, ensuring a high level of customer satisfaction. · Maintain detailed records of customer interactions, following up on unresolved issues. · Escalate customer feedback and issues to management when necessary. · Work effectively within a high-pressure environment to meet team goals and KPIs. · Stay updated on product knowledge to provide accurate information to customers. · Adhere to company policies and procedures while ensuring that customer service standards are consistently met. Requirements: · Fluency in English and Hindi (written and spoken); knowledge of regional languages is a plus. · Experience: Minimum 1 year in a customer support role, preferably in a D2C or high-volume e-commerce environment. · Availability: Ability to work in rotational shifts, including weekends and holidays if needed. · Strong problem-solving skills, patience, and empathy when handling customer inquiries. · High attention to detail, organization, and the ability to manage multiple tasks simultaneously. · Proficiency with customer service software and tools is a plus. What We Offer: · A collaborative and supportive team environment. · Opportunities for career growth within a rapidly expanding D2C brand. · Competitive compensation and benefits. If you are passionate about delivering outstanding customer experiences and thrive in a high-energy, high-pressure environment, we’d love to hear from you at [email protected] ! Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Rotational shift Application Question(s): What is your current salary? Work Location: In person
Job Title: Customer Support Representative Location: Lower Parel, Rotational Shifts Reports To: Customer Support Manager About Us: We are a fast-paced and high-growth D2C brand specializing in medical scrubs, committed to delivering exceptional quality and service to healthcare professionals. We take pride in ensuring that our customers receive a seamless experience and the support they need, whether they are placing an order, seeking assistance with sizing, or requesting support for product-related inquiries. Role Overview: We are looking for a dynamic and dedicated Customer Support Representative to join our team. In this role, you will be responsible for handling customer inquiries through multiple channels, including email, chat, and phone. The ideal candidate will be fluent in both English and Hindi ; proficiency in additional regional languages is an advantage. You must be comfortable working in rotational shifts and should have a minimum of one year of experience in a customer support role, ideally within a D2C or e-commerce environment. Key Responsibilities: · Provide timely and professional responses to customer queries via email, chat, and phone. · Assist customers with product inquiries, order tracking, returns, and exchanges. · Collaborate with internal teams to resolve complex issues, ensuring a high level of customer satisfaction. · Maintain detailed records of customer interactions, following up on unresolved issues. · Escalate customer feedback and issues to management when necessary. · Work effectively within a high-pressure environment to meet team goals and KPIs. · Stay updated on product knowledge to provide accurate information to customers. · Adhere to company policies and procedures while ensuring that customer service standards are consistently met. Requirements: · Fluency in English and Hindi (written and spoken); knowledge of regional languages is a plus. · Experience: Minimum 1 year in a customer support role, preferably in a D2C or high-volume e-commerce environment. · Availability: Ability to work in rotational shifts, including weekends and holidays if needed. · Strong problem-solving skills, patience, and empathy when handling customer inquiries. · High attention to detail, organization, and the ability to manage multiple tasks simultaneously. · Proficiency with customer service software and tools is a plus. What We Offer: · A collaborative and supportive team environment. · Opportunities for career growth within a rapidly expanding D2C brand. · Competitive compensation and benefits. If you are passionate about delivering outstanding customer experiences and thrive in a high-energy, high-pressure environment, we’d love to hear from you at hr@knya.in! Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Rotational shift Application Question(s): What is your current salary? Work Location: In person
Job Title: Customer Support Representative Location: Lower Parel, Rotational Shifts Reports To: Customer Support Manager About Us: We are a fast-paced and high-growth D2C brand specializing in medical scrubs, committed to delivering exceptional quality and service to healthcare professionals. We take pride in ensuring that our customers receive a seamless experience and the support they need, whether they are placing an order, seeking assistance with sizing, or requesting support for product-related inquiries. Role Overview: We are looking for a dynamic and dedicated Customer Support Representative to join our team. In this role, you will be responsible for handling customer inquiries through multiple channels, including email, chat, and phone. The ideal candidate will be fluent in both English and Hindi ; proficiency in additional regional languages is an advantage. You must be comfortable working in rotational shifts and should have a minimum of one year of experience in a customer support role, ideally within a D2C or e-commerce environment. Key Responsibilities: · Provide timely and professional responses to customer queries via email, chat, and phone. · Assist customers with product inquiries, order tracking, returns, and exchanges. · Collaborate with internal teams to resolve complex issues, ensuring a high level of customer satisfaction. · Maintain detailed records of customer interactions, following up on unresolved issues. · Escalate customer feedback and issues to management when necessary. · Work effectively within a high-pressure environment to meet team goals and KPIs. · Stay updated on product knowledge to provide accurate information to customers. · Adhere to company policies and procedures while ensuring that customer service standards are consistently met. Requirements: · Fluency in English and Hindi (written and spoken); knowledge of regional languages is a plus. · Experience: Minimum 1 year in a customer support role, preferably in a D2C or high-volume e-commerce environment. · Availability: Ability to work in rotational shifts, including weekends and holidays if needed. · Strong problem-solving skills, patience, and empathy when handling customer inquiries. · High attention to detail, organization, and the ability to manage multiple tasks simultaneously. · Proficiency with customer service software and tools is a plus. What We Offer: · A collaborative and supportive team environment. · Opportunities for career growth within a rapidly expanding D2C brand. · Competitive compensation and benefits. If you are passionate about delivering outstanding customer experiences and thrive in a high-energy, high-pressure environment, we’d love to hear from you at [email protected] ! Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Rotational shift Application Question(s): What is your current salary? Work Location: In person
Video Editor Intern – Startup Role Location: Remote / Hybrid (as applicable) Stipend: ₹5,000/month Duration: 3–6 months Are you passionate about editing videos that grab attention and tell compelling stories? We’re a fast-growing startup looking for a Video Editor Intern who’s eager to learn, grow, and build a solid portfolio by working on real, high-impact projects. What You’ll Do: Edit engaging videos for social media, marketing, product showcases, and events Work with the marketing and creative teams to bring ideas to life Add text, transitions, effects, sound, and animations to make content pop Manage multiple projects with fast turnarounds Explore new editing styles and trends to keep our content fresh What We’re Looking For: Basic experience with editing software like Adobe Premiere Pro, Final Cut Pro, or similar A creative mindset with an eye for detail Understanding of social media video formats (Reels, YouTube Shorts, etc.) Strong work ethic, eagerness to learn, and ability to take feedback Bonus: Motion graphics or animation skills Why Join Us? Real projects, real impact – your work will be published and promoted Direct mentorship from the core team Fast-paced environment with lots of learning A chance to prove yourself and grow into a full-time role Think you're ready to create magic on screen? Apply now with your resume and sample work or portfolio Job Types: Full-time, Part-time Pay: ₹5,000.00 - ₹10,000.00 per month Expected hours: 10 per week Schedule: Day shift Work Location: In person
As a Retail Business Development Executive at Knya, you will be responsible for managing end-to-end projects, with a focus on setting up new retail stores from scratch. Your role will involve driving business growth by identifying new market opportunities and overseeing store setups across various locations through travel. Your proactive approach will be essential in expanding our retail footprint and ensuring successful project execution. You will lead the process of store setup, including site selection, design, construction, and launch. Having a strong network in local high streets and markets, along with an understanding of catchment profiling, will be advantageous in this role. Additionally, you will be required to develop and manage project timelines, budgets, and resources efficiently. Utilizing your analytical skills, particularly with tools like Excel and Google Analytics, you will analyze market data and customer insights to make informed, data-driven decisions. Building and maintaining relationships with key stakeholders such as landlords, vendors, and local authorities will be crucial. Effective communication with senior management and cross-functional teams is also necessary to ensure project alignment. With at least 3 years of experience in business development, project management, or retail operations, you should have a proven track record of managing projects end-to-end, especially in setting up retail stores. Your excellent communication, organizational, and people management skills will play a vital role in your success. Being willing to travel frequently for store setup and on-site management, managing budgets effectively, and meeting deadlines under pressure are key requirements for this role. Experience in setting up retail stores or working in the retail industry, knowledge of market analysis tools, customer behavior insights, strong negotiation skills, and exposure to higher-level retail operations and business strategy will be advantageous. This full-time, permanent position requires a day shift schedule and offers benefits such as Provident Fund. To apply for this role, please provide your Current CTC and Expected CTC. The work location is in person in Mumbai (Lower Parel).,
Job Title: Content Creator Location: Mumbai (Lower Parel) About Knya: Knya is India’s leading online medical apparel brand. The brand was founded in 2021 by the husband-wife duo, Vanshika and Abhijeet Kaji. The vision of Knya is to fill in the gap of functional and fashionable medical apparel for the medical industry across the country at multiple levels. Knya has raised funding, led by DSG Consumer Partners, with participation from the promoter family of Narayana Health and Cipla Health amongst others. Since its inception, Knya products have been delivered to 900+ cities and 200+ medical institutes across India. Overview: We're seeking a creative Social Media Content Creator to join our team. You'll be responsible for crafting engaging content, managing social media profiles, and collaborating closely with our marketing team. Responsibilities: Develop and execute creative strategies to promote our brand, products, or services across various social media platforms. Create compelling and visually appealing content including images, videos, and written content that aligns with our brand voice and resonates with our target audience. Manage day-to-day activities on assigned social media platforms, including posting content, monitoring engagement, responding to comments, and addressing inquiries. Collaborate with the team to brainstorm and implement social media campaigns and initiatives that drive engagement, traffic, and conversions. Stay up to date with the latest social media trends, tools, and best practices to continuously optimize content performance and improve reach. Apply now by sharing your resume at [email protected] to join our team. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Application Question(s): What is your current monthly salary? Have you handled social media page before? What is your expected monthly salary? Work Location: In person