About Kintsugi Kintsugi is transforming sales tax compliance with AI-driven automation, making it easier for e-commerce, SaaS, and other businesses to navigate complex tax regulations. As we scale, we are looking for a Customer Success Manager to ensure our customers receive the support they need to effectively use our platform. About the Role As a Customer Success Manager, you will be the first point of contact for customers seeking support through email and our chat bubble. Your goal is to resolve customer questions efficiently, provide clear guidance on using our software, and ensure all customer needs are met. This role is remote-friendly within Southeast Asia. Key Responsibilities • Respond to customer inquiries via email and chat in a timely and professional manner. • Troubleshoot common issues and guide customers through solutions. • Ensure customers fully understand how to use our platform and its features. • Escalate technical issues or complex concerns to the appropriate team while maintaining clear communication with the customer. • Track and document customer interactions to identify trends and improve our support processes. • Collaborate with the product and onboarding teams to provide proactive support and refine FAQs and help documentation. • Maintain a high standard of customer service, ensuring every user feels supported and valued. What We’re Looking For • 2+ years of experience in customer support, customer success, or a related role. • Excellent written communication skills with a friendly, clear, and professional tone. • Strong problem-solving skills and ability to quickly grasp technical concepts. • Experience with SaaS products or technical support is a plus. • Detail-oriented with strong organizational skills to manage multiple customer interactions efficiently. • A proactive and empathetic approach to customer interactions. Join us and help businesses simplify sales tax compliance with world-class support! Interested? Apply now!
IT Engineer Generalist (Remote Asia) Location: Remote Team: IT Reports to: IT Manager About Kintsugi Kintsugi is a leading innovator in the fintech space, redefining how businesses manage sales tax compliance. Our AI-powered platform simplifies one of the most complex and painful aspects of running a business, sales tax calculation and filing, so our customers can focus on growth, not bureaucracy. As a remote-first company, we believe in asynchronous collaboration, ownership, and continuous learning. Our Integrations Engineering team plays a critical role in connecting customer data sources to our core platform, enabling rich insights and seamless automation. The Role We're looking for an IT Engineering Generalist to join our growing team and help keep our internal systems secure, efficient, and running smoothly. In this hands-on role, you'll work across a broad range of IT areas, from managing the deployment of new tools into our existing stack to supporting end users and troubleshooting issues across devices, apps, networks, and access tools. You'll also focus on automating workflows and building integrations using tools like Zapier or native options within platforms such as Jira or Hubspot. You'll play a key role in scaling our IT operations, implementing improvements across tooling, automation, and documentation to support a fast-growing global team. You'll collaborate cross-functionally with HR, Sales, Customer Success, Onboarding and Marketing to help drive process improvements and ensure IT best practices are embedded across the company. This is a role for someone who's resourceful, solutions-focused, and excited to build and maintain an IT environment that empowers every team member to do their best work. What You'll Do Design and build workflow automations and integrations across tools like Zapier and native APIs, driving operational efficiency and reducing manual work. Administer and customize the Atlassian stack (Jira, Confluence, etc.) to support team productivity, workflow design, and reporting needs. Have proficiency in frontend and backend web development using Vercel, Node.js, React, and Chakra UI. Lead cross-functional IT projects to implement new processes, internal functions, or evaluate and roll out new vendor platforms. Provide responsive and reliable technical support to team members, resolving software, hardware, and access issues across the company. What We're Looking For 46 years of experience in IT Engineering generalist space, with hands-on skills in workflow automation, integrations, scripting and support. Able to work core hours aligned with US Pacific Time. Excellent communication and collaboration skills - you'll be working across functions to achieve our this role's mission. Experience managing high-impact projects from planning through execution and delivery. Proficiency with tools like the Atlassian stack, Google Workspace stack, Vercel, Node.js, React, as well as experience building automations in Zapier and Posthog or similar. Proficiency using headless CMS's, such as Strapi, to deliver website content. Experience with all things SEO: Google Search Console, Semrush, Google Tag Manager, optimising for technical/programmatic/on-page SEO, AI related SEO optimisation. Our teammates are our customers, you're passionate about delivering exceptional internal support and creating solutions that make their work easier. Bonus Points Familiarity with any of the following tools: ChakraUI for our website front-end TailwindCSS Webflow or Framer Hubspot Posthog Jumpcloud PropelAuth Databricks Has had experience with providing feedback on website designs to improve page UI/UX. Prior work in fintech, compliance-focused domains, or series B and above startup environments. Why Join Kintsugi Join a mission-driven startup simplifying tax automation for modern businesses. Work on meaningful problems that have real-world business and operational impact. Collaborate with a thoughtful, experienced IT team and take ownership of high-impact projects. Enjoy a flexible, fully remote work culture with opportunities for growth and mentorship.
IT Engineer - Security and Compliance Stream (Remote - Asia) Location: Remote Team: IT Reports to: IT Manager About Kintsugi Kintsugi is a leading innovator in the fintech space, redefining how businesses manage sales tax compliance. Our AI-powered platform simplifies one of the most complex and painful aspects of running a business, sales tax calculation and filing, so our customers can focus on growth, not bureaucracy. As a remote-first company, we believe in asynchronous collaboration, ownership, and continuous learning. Our IT Engineering team plays a critical role in ensuring the company remains secure, compliant, and resilient as we scale across teams, tools, and territories. The Role We're seeking an IT Security Specialist to join our growing IT team and strengthen our company's security and compliance posture. In this hands-on role, you'll implement and improve security frameworks, manage SSO and MDM infrastructure, and ensure seamless user experiences across our expanding device fleet. You'll lead monthly, quarterly, and annual audits, vet major vendors for SOC2 Type 2 compliance, and oversee adherence to any additional regional standards. This role also plays a central part in onboarding and offboarding processes, working closely with HR to enhance and streamline experiences for new and departing team members. As we scale internationally, you'll be instrumental in developing and enforcing security frameworks across all departments, ensuring compliance at every level. You'll also provide ongoing support to minimize downtime related to device, SSO, or MDM issues, collaborating with teams to proactively address any roadblocks and maintain operational continuity. What You'll Do Implement new security frameworks and their associated controls (eg- ISO27001) within our security and compliance platform Manage and optimize our Single Sign-On (SSO) and identity infrastructure to ensure secure, seamless access across all company applications. Oversee device management policies and tools (MDM), maintaining compliance, enforcing security standards, and supporting end-user productivity. Manage ongoing audit cycles to retain accreditation and ensure continuous compliance with security frameworks. Work cross-functionally to ensure we maintain continuous compliance with our security frameworks, quickly identifying and remediating issues when they arise. Contribute to vendor security reviews, ensuring partners meet the standards of our GDPR and SOC 2 Type 2 compliance. What We're Looking For 46 years of experience in IT security, with strong expertise in SSO and MDM administration. Able to work core hours aligned with US Pacific Time. Excellent communication and collaboration skills - you'll be working across functions to achieve our this role's mission Experience managing high-impact projects from planning through execution and delivery. Proficiency with tools like Drata, JumpCloud, Google Workspace Admin, and Apple Business Manager is a plus, bonus points for experience building automation flows using platforms like Zapier or n8n. Our teammates are our customers, you're passionate about delivering exceptional internal support and service. Bonus Points Prior work in fintech, compliance-focused domains, or series B and above startup environments. Why Join Kintsugi Join a mission-driven startup simplifying tax automation for modern businesses. Work on meaningful problems that have real-world business and operational impact. Collaborate with a thoughtful, experienced IT team and take ownership of high-impact projects. Enjoy a flexible, fully remote work culture with opportunities for growth and mentorship.
About Kintsugi Kintsugi is transforming sales tax compliance with AI-driven automation, making it easier for e-commerce, SaaS, and other businesses to navigate complex tax regulations. As we scale, we are looking for a Digital Customer Success Specialist to ensure our customers receive the support they need to effectively use our platform. About the Role As a Digital Customer Success Specialist, you will be the first point of contact for customers seeking support through email and our chat bubble. Your goal is to resolve customer questions efficiently, provide clear guidance on using our software, and ensure all customer needs are met. This role is remote-friendly within Southeast Asia. Key Responsibilities • Respond to customer inquiries via email and chat in a timely and professional manner. • Troubleshoot common issues and guide customers through solutions. • Ensure customers fully understand how to use our platform and its features. • Escalate technical issues or complex concerns to the appropriate team while maintaining clear communication with the customer. • Track and document customer interactions to identify trends and improve our support processes. • Collaborate with the product and onboarding teams to provide proactive support and refine FAQs and help documentation. • Maintain a high standard of customer service, ensuring every user feels supported and valued. What We’re Looking For • 2+ years of experience in customer support, customer success, or a related role. • Excellent written communication skills with a friendly, clear, and professional tone. • Strong problem-solving skills and ability to quickly grasp technical concepts. • Experience with SaaS products or technical support is a plus. • Detail-oriented with strong organizational skills to manage multiple customer interactions efficiently. • A proactive and empathetic approach to customer interactions. Join us and help businesses simplify sales tax compliance with world-class support! Interested? Apply now!
About Kintsugi Kintsugi is transforming sales tax compliance with AI-driven automation, making it easier for e-commerce, SaaS, and other businesses to navigate complex tax regulations. As we scale, we are looking for a Digital Customer Success Specialist to ensure our customers receive the support they need to effectively use our platform. About the Role As a Digital Customer Success Specialist, you will be the first point of contact for customers seeking support through email and our chat bubble. Your goal is to resolve customer questions efficiently, provide clear guidance on using our software, and ensure all customer needs are met. This role is remote-friendly within Southeast Asia. Key Responsibilities Respond to customer inquiries via email and chat in a timely and professional manner. Troubleshoot common issues and guide customers through solutions. Ensure customers fully understand how to use our platform and its features. Escalate technical issues or complex concerns to the appropriate team while maintaining clear communication with the customer. Track and document customer interactions to identify trends and improve our support processes. Collaborate with the product and onboarding teams to provide proactive support and refine FAQs and help documentation. Maintain a high standard of customer service, ensuring every user feels supported and valued. What We're Looking For 2+ years of experience in customer support, customer success, or a related role. Excellent written communication skills with a friendly, clear, and professional tone. Strong problem-solving skills and ability to quickly grasp technical concepts. Experience with SaaS products or technical support is a plus. Detail-oriented with strong organizational skills to manage multiple customer interactions efficiently. A proactive and empathetic approach to customer interactions. Join us and help businesses simplify sales tax compliance with world-class support! Interested Apply now!