Key Accounts Manager - Freight Forwarding

Dear Candidate,

Greetings from Uniworld Logistics!

We have two openings for Key Account Manager Position at Andheri Mumbai, as mentioned below,

(1) Key Accounts Manager - Sales (Freight forwarding)

(2) Key Accounts Manager - Operations (Freight forwarding)

(1)Position:Key Accounts Manager - Sales
Industry: Freight Forwarding & Logistics
Experience: 5 to 10 Years
Qualification: Any Graduate

Location - Uniworld Logistics Pvt Ltd, #3H & 4H Rushabh Chambers, off Makwana Road, Marol Andheri East Mumbai 400059, India

Job Summary:
Responsible for managing key customer accounts, developing business relationships, generating revenue, and achieving sales targets in freight forwarding and logistics.

Key Responsibilities:

• Manage key accounts and develop long-term customer relationships.
• Generate new business opportunities and achieve sales targets.
• Promote Air Freight, Ocean Freight, and other logistics services.
• Coordinate with pricing and operations teams to provide competitive quotations.
• Negotiate rates, prepare proposals, and close business deals.
• Monitor customer requirements, revenue, and profitability.

Key Skills

• Key Account Management
• Freight Forwarding Sales
• Business Development
• Customer Relationship Management
• Air & Ocean Freight
• Rate Negotiation
• Revenue Growth
• Client Acquisition

(2)Position:Key Account Manager Operations
Department: Operations
Industry: Freight Forwarding & Logistics
Experience: 5–10 Years
Qualification: Any Graduate

Job Summary:
Responsible for managing key customer accounts, ensuring smooth shipment execution, maintaining service quality, and coordinating end-to-end freight forwarding operations.

Key Responsibilities:

• Manage key accounts and handle day-to-day customer requirements.
• Coordinate Air Freight and Ocean Freight shipments from booking to delivery.
• Liaise with internal operations teams, carriers, agents, and customers.
• Monitor shipment status, documentation, and delivery timelines.
• Resolve operational issues, customer escalations, and service discrepancies.
• Track operational KPIs, customer satisfaction, and service performance.

Key Skills:

• Key Account Management
• Freight Forwarding Operations
• Air & Ocean Freight
• Shipment Coordination
• Import & Export Documentation
• Customer Service
• Shipment Tracking
• Issue Resolution
• Operational KPIs
• Customer Escalation Management

Pay: ₹327,000.00 - ₹1,350,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• How many years of experience do you have in Freight forwarding Key Accounts handling?
• Do you have any experience into Sales KAM / Customer Service / Pricing / EXIM Operations Key Account Management? If Yes, Please specify.
• Are you currently residing in Andheri, Mumbai or willing to relocate to Andheri, Mumbai?
• Current CTC
• Expected CTC
• Notice Period

Experience:

• Key Accounts Management: 5 years (Required)
• Customer service: 5 years (Required)
• Freight forwarding: 5 years (Required)

Work Location: In person