Goals and deliverables
Application Support & Deployment
- Perform application installation, configuration, and environment setup across enterprise environments.
- Manage deployments and runtime configurations on Payara and Apache Tomcat application servers, supporting Contratech, IUCLID, Chesar, QSAR
- Execute application version upgrades and Java upgrades, ensuring compatibility and minimal disruption.
- Support desktop/client-side application installations and upgrades where applicable.
- For Loftware Spectrum application:
- Troubleshoot deployment/configuration issues and coordinate fixes with internal teams and vendors as required.
- Troubleshoot printers and configuration within the application, and on-site physical printers as required.
- Troubleshoot print output issues and data mapping issues, template errors asrequired.
Production Support (L2/L3)
- Provide L2/L3 production support ensuring business continuity and minimal downtime.
- Perform incident management activities: triage, investigation, resolution, workaround implementation, and closure.
- Conduct root cause analysis (RCA) for recurring/high-impact issues and drive corrective/preventive actions.
- Work effectively in a global support model across time zones, including planned support windows as required.
- Maintain clear, timely, and customer-friendly communications during incidents and service disruptions.
- Learn and enhance /implement new business rules/technique of labeling and loftware spectrum
Server & Database Management
- Support administration and troubleshooting of application server environments (Payara, Tomcat).
- Perform basic SQL activities related to application configuration, validation, and operational support.
- Support DerbyDB and coordinate with teams for external database integrations/configurations.
- Assist with performance observations, log analysis, and stability improvements in production environments.
Security & Compliance (SSL/TLS/PKI)
- Implement and maintain SSL/TLS configurations, including certificate deployment/renewal aligned to security policies.
- Support PKI certificate handling processes (installation, chain validation, expiry tracking, troubleshooting).
- Assist with user access controls and application security configurations as per organizational standards.
- Ensure changes align with security requirements and contribute to audit readiness through evidence/documentation.
Loftware Spectrum / Label Management
- Provide operational and technical support for Loftware Spectrum, ensuring reliable label execution and printing services.
- Design and maintain label templates and printing solutions as needed by business functions.
- Develop and support business rules/scripts using JavaScript/ECMAScript within Loftware workflows where applicable.
- Manage integrations, workflows, automation processes, printing/device configurations, and label execution components.
- Configure and maintain Loftware security roles and access management in line with compliance needs.
Stakeholder Management & Documentation
- Partner with IT Services, business users, operations, and vendors to manage incidents, changes, and deployments.
- Provide clear status updates, impact assessments, and resolution communications to stakeholders.
- Coordinate System Integration Testing/User Acceptance Testing.
- Create and maintain operational documentation (runbooks, deployment steps, RCA notes, known errors, and knowledge articles).
- Promote teamwork and knowledge sharing, supporting continuous improvement and standardization.
Required Qualifications & Experience
- Minimum 3+ years of experience in application support / technical specialist roles supporting Java-based applications.
- Hands-on experience with Apache Tomcat and/or Payara Server.
- Loftware Spectrum experience (required).
- Knowledge of Java and scripting using JavaScript / ECMAScript.
- Understanding SQL and database configurations (including DerbyDB exposure).
- Experience implementing/supporting SSL, TLS, and PKI certificates in enterprise environments.
- Exposure to production support practices including incident management and RCA.
- Certifications are a plus (e.g., Java, ITIL, security/certificates, Loftware-related, or relevant infra/platform certifications).
Key Skills
- Strong troubleshooting and analytical skills with a structured approach to incident resolution.
- Communication: clear, timely updates to technical and non-technical stakeholders across geographies.
- Customer focus: service-oriented mindset with attention to user experience and operational impact.
- Teamwork: effective collaboration between support teams and cross-functional stakeholders.
- Ownership: accountable for outcomes, follow-through on actions, and proactive risk identification.
Pay: ₹1,200,000.00 - ₹2,200,000.00 per year
Work Location: In person
