We are looking for enthusiastic candidates with excellent communication skills for the position of Process Manager / Leader at our company. We operate in a fast-paced environment where risk-taking is encouraged, and mediocrity is not tolerated. Our work culture embodies a youthful spirit and the close-knit feel of a small company, while also embracing rapid changes for continuous improvement. Responsibilities: - Coordinating client interviews and tests throughout the pre-sales phase. - Understanding client requirements and effectively communicating them to developers. - Identifying, coordinating, and collaborating with developers to create small sample code or proof of concept tasks typically ranging from 2-5 hours. - Preparing developers and conducting mock interviews, coding assignments, and tests. - Creating and reviewing technical write-ups, technical use cases, and functional use cases for projects. - This role does not involve coding or client-facing responsibilities. Requirements: - Minimum of 4 years of experience in the IT/ITES industry. - Preference will be given to candidates with exposure to either development or development support environments. - Strong interpersonal and communication skills are essential. - Must possess high energy levels, a proactive attitude, and the ability to multitask effectively. - Willingness to relocate to Bhopal is required.,
As an experienced Operations Manager, you will be responsible for managing performance management processes such as goal setting, performance evaluations, and performance improvement plans. Your role will involve developing and generating reports on a regular basis to provide valuable insights to senior management. You will also be required to coordinate with various departments and support employee relations matters, investigations, and conflict resolution as necessary. It is essential to maintain records and documentation in a confidential and organized manner to ensure smooth operations. Key Responsibilities: - Manage performance management processes including goal setting, evaluations, and improvement plans. - Develop and generate reports for senior management. - Coordinate with different departments. - Support employee relations matters and conflict resolution. - Maintain confidential records and documentation. - Provide leadership and guidance to operations teams. - Set performance expectations, conduct evaluations, and identify development opportunities. Qualifications Required: - Minimum 10 years of overall experience with at least 8 years in operations. - Willingness to work from the office in Bhopal. - Comfortable with working in Permanent Night Shifts. - Strong understanding of operations, performance management, compensation, and reporting. - Excellent communication and interpersonal skills. - Exceptional organizational and time management abilities. - Proactive, self-motivated, and able to work both independently and collaboratively. Please note that the company's additional details were not included in the provided job description.,