Jamf

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Technical Support Engineer (TSE) serves as a primary escalation point for customers experiencing advanced technical issues. This position will diagnose and resolve issues with the installation, performance, and integration of Jamf products and supporting technologies. The TSE position provides advanced assistance through working with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements. This position communicates directly with customers and notifies them of resolution updates, as needed. This role is hybrid in India. We are only able to accept applications for those based in India or have sponsorship to live and work in India. We are looking for a candidate who wants to work hybrid from the Bangalore office half of the week. What you can expect to do in this role: Serve as the primary point of escalation for customers experiencing technical issues. Diagnose and resolve issues across the full suite of Jamf and periphery products. Track and manage escalations, ensuring issues are resolved according to established SLAs. Work closely with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements. Keep customers informed about the status of their issues and provide regular updates on progress. Contribute to internal and external knowledge bases through the creation and continual review of knowledge base and troubleshooting guides. Share best practices with the support team to help improve the overall efficiency of support processes. Provide support for customers using APIs and third-party integrations, assisting with implementation, configuration, and troubleshooting. Collaborate with customers’ technical teams to address integration challenges. Identify patterns in support cases and provide insights to improve the product or internal processes. Stay current on new product features, technologies, and industry trends to provide the best possible support. On-Call and on-site customer visits as needed. Other duties as assigned. What we are looking for: Minimum 2 years of customer support experience, preferably in a SaaS or technology environment Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language. Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics. Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP). Experience with APIs, web technologies, networking and databases (e.g., SQL). Basic scripting or coding knowledge (e.g., Python, Bash) to assist in automation and troubleshooting. Strong problem-solving abilities with a customer-first mentality. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Empathetic and patient in dealing with customer issues. Highly organized, with attention to detail and accuracy. Self-motivated with a proactive approach to resolving customer issues. Passion for learning and staying up to date with the latest technologies and trends. A team player who can collaborate effectively across departments and with both technical and non-technical teams. Skilled with CRM and support tools (e.g., ServiceNow, Intercom, or similar). Leads peers and others through change; champions change in the face of uncertainty. Ability to remain calm and professional in high-pressure or critical situations. Jamf 300 (preferred). Jamf 400 (preferred). How we help you reach your best potential: Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine. Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine. Named a 2024 Best Companies to Work For by U.S. News. We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities. Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base. Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us! What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What youll do at Jamf: As a Customer Success Manager (CSM) at Jamf, you will act as a dedicated resource and owner for an assigned book of customer accounts, ensuring customer engagement, adoption, and retention across that book of business. The CSM position works within the Customer Success Department and operates in the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customer decision makers and stakeholders, driving proactive engagements, business reviews, and best practices ensuring customers realize measurable value. The Customer Success Manager owns the customer relationship along their entire journey post-sale, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success, as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers businesses. This role is offered as hybrid, with the expectation to be in the office 3 days per week. We are only able to accept applications for those based in Bangalore and have sponsorship to live and work in India What you can expect to do in this role: Own and manage a book of business of customers, serving as the primary point of contact and customer advocate. Ensure retention and customer satisfaction by delivering value-driven engagements that align with the customers goals. Develop and execute comprehensive Success Plans tailored to each customers unique objectives, ensuring desired outcomes and value realization. Analyze and assess account health to proactively mitigate risks, escalating and addressing issues to preserve and grow customer relationships. Foster long-term, trusted advisor relationships with stakeholders across all levels of the customers organization. Leverage advanced industry knowledge to guide customers on best practices and drive alignment between their goals and Jamfs solutions. Lead business reviews with executive and decision maker groups, with a clear focus on customer success metrics and forward-looking strategies. Collaborate with cross-functional teams to resolve customer challenges and align internal efforts with a customers success, as well as driving retention and growth efforts with the account sales representatives. Champion customer advocacy, ensuring their book of business feedback is aggregated and shared to inform the product priorities and the swift resolution of their issues. Execute risk mitigation strategies to retain at-risk accounts, using data-driven insights to analyze and assess customer health, and applying our playbooks for mitigation techniques. What are we looking for: 3+ years of experience working with customers in a technology-driven environment (required) 3+ years' experience in one or more the following: Customer Success, leading meetings, giving presentations, owning the customer relationship, renewals (required) Experience working with macOS, iOS, or tvOS (required) Strong communication and interpersonal skills, with the ability to translate technical details into business value Expertise in using Customer Success tools (Gainsight preferred) Experience in working in a self- directed learning environment Ability to interact effectively with coworkers in a results driven culture Ability to de-escalate situations to ensure customer satisfaction Self-starter, energetic multi-tasker, highly motivated team player Ability to work independently and as part of a team How we help you reach your best potential: We offer flexible work-life in a choice-based office model and new hires receive a #WFH stipend to better their work space. Benefits are a critical part of the whole employee experience. Our benefits package includes generous paid time off, including VTO, health and mental health benefits, family planning services, retirement and more. What it means to be a Jamf We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security anytime, anywhere to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. 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Role Overview: At Jamf, you will be part of a team that believes in an open, flexible culture based on respect and trust. The company takes pride in helping tens of thousands of customers worldwide succeed with Apple products. The secret to their success lies in their connectivity and high degree of flexibility, prioritizing work-life balance while ensuring a strong culture to achieve goals as #OneJamf. Key Responsibilities: - Provide timely and accurate responses to customer inquiries via chat, email, and phone. - Deliver outcomes to customers by diagnosing and resolving technical and account issues, guiding customers through workflow steps. - Ensure effective handling of customer requests and escalate issues when necessary. - Develop a deep understanding of Jamf products, features, functionality, and best practices. - Educate customers on product features, updates, and optimizations to maximize the value of Apple and Jamf. - Maintain professionalism, empathy, and attention to detail to ensure a positive customer experience. - Liaise between customers and internal teams to address concerns and implement solutions. - Contribute to internal knowledge bases and FAQs for customer support teams. - Keep customers informed about issue statuses and provide regular updates on progress. - Stay updated on new product features, technologies, and industry trends to offer the best support. - Participate in training sessions to enhance service quality and technical knowledge. - Identify opportunities for process improvements within the support team and assist in implementation. - Train new support associates on basic issues and knowledge. Qualifications Required: - Strong problem-solving abilities with a customer-first mentality. - Excellent written and verbal communication skills. - Basic technical knowledge and ability to learn new software systems. - Capability to work in a fast-paced environment and manage multiple tasks simultaneously. - Empathetic and patient in handling customer issues. - Highly organized with attention to detail and accuracy. - Self-motivated with a proactive approach to resolving customer concerns. - Passion for learning and staying updated on the latest technologies and trends. - Effective collaboration with technical and non-technical teams. - Proficiency with CRM and support tools (e.g., ServiceNow, Intercom, or similar). - Familiarity with basic troubleshooting methods and diagnostic tools. - Ability to remain calm and professional under pressure. - Bachelor's Degree preferred. - Relevant experience and education combination may be considered. - Jamf 100 and Jamf 200 certifications preferred. Company Information: Jamf extends the Apple experience to the workplace by providing solutions for the deployment, management, and security of Mac, iPad, iPhone, and Apple TV devices. With a commitment to creating an inclusive and supportive work environment, Jamf encourages individuals who share their values to join the team in their quest for constant improvement. (Note: The additional details of the company have been omitted as per the instructions.),

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Technical Customer Support Specialist provides support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers via phone, chat, and email, among other outreach methods. The position also actively participates in the creation, maintenance, and sharing of technical and account information and documentation related to core Jamf products and supporting technologies. This role is hybrid in India. We are only able to accept applications for those based in Bangalore or have sponsorship to live and work in India. We are looking for a candidate who wants to work hybrid from the Bangalore office half of the week. What you can expect to do in this role: Provide timely and accurate responses to customer inquiries via chat, email, and phone. Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps. Ensure that customer requests are handled effectively and escalated when necessary. Develop a deep understanding of Jamf products, including features, functionality, and best practices. Educate customers on product features, updates, and optimizations to help them fully realize the value of Apple and Jamf. Ensure a positive customer experience by handling interactions with professionalism, empathy, and attention to detail. Liaise between customers and internal teams, ensuring that customer concerns are addressed, and solutions are implemented. Contribute to the development of internal knowledge bases and FAQs for customer support teams. Keep customers informed about the status of their issues and provide regular updates on progress. Stay current on new product features, technologies, and industry trends to provide the best possible support. Participate in ongoing training sessions to improve service quality and technical knowledge. Identify opportunities for process improvements within the support team and help implement them. Assist in training new support associates on basic issues and knowledge. Other duties as assigned. What we are looking for: Strong problem-solving abilities with a customer-first mentality. Excellent communication skills, both written and verbal. Basic technical knowledge and an aptitude for learning new software systems. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Empathetic and patient in dealing with customer issues. Highly organized, with attention to detail and accuracy. Self-motivated with a proactive approach to resolving customer issues. Passion for learning and staying up to date with the latest technologies and trends. Ability to collaborate effectively with technical and non-technical teams. Proficiency with CRM and support tools (e.g., ServiceNow, Intercom, or similar). Proficiency with basic troubleshooting methods and diagnostic tools. Ability to remain calm and professional under pressure. Bachelor's Degree (preferred) Combination of relevant experience and education may be considered. Jamf 100 (preferred). Jamf 200 (preferred). How we help you reach your best potential: Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine. Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine. Named a 2024 Best Companies to Work For by U.S. News. We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities. Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base. Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us! What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com