Client Consultation Provide accurate information about visa processes, eligibility, documentation, and timelines. Assess client profiles and suggest appropriate countries and courses (in the case of study visas). Application Assistance Help clients complete and submit visa applications correctly. Ensure all required documentation is collected and verified. Coordinate with embassies, consulates, or visa processing centers. Follow-up and Case Management Track the progress of visa applications. Communicate regularly with clients regarding their application status. Resolve issues or delays in processing. Knowledge Updates Stay informed about changing immigration laws and policies of countries like Canada, Australia, the UK, the US, etc. Update internal documents and processes accordingly. Customer Service Maintain professionalism and confidentiality. Handle client concerns or complaints politely and effectively. Sales & Promotion Promote educational institutions or visa services Jain Overseas is partnered with. Support in achieving team or individual sales targets (for student recruitment).