JAI SHREE SHYAM TRADING PRIVATE LIMITED

As a Customer Success Manager, your role involves appropriately identifying the needs of both new and current customers to ensure their success using our product. You will be responsible for developing effective communication with clients and internal team members to address and resolve any challenges customers may encounter. Key Responsibilities: - Collaborate cross-functionally within the company to engage with all stakeholders involved in customers" success - Establish and nurture relationships with customers to comprehend and fulfill their requirements - Conduct site visits to customers to explore opportunities for enhancing their experience with our platform - Monitor and maintain all reports related to the well-being of customers" accounts Qualifications: - Prior experience in account management - Excellent communication skills and comfort in client-facing roles - Willingness and ability to travel as needed,