IT Support

JOB TITLE: IT Support

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ABOUT EIGENDYNE

EigenDyne is a Tamil Nadu-based deep-tech startup developing vision-driven robotic scanning solutions. We automate manufacturing and automotive inspection using computer vision, precision motion, and intelligent software. Recognized under Startup Indias Deep Tech initiative.

ROLE OVERVIEW

We are looking for a dependable IT Support Engineer to manage and maintain our internal IT infrastructure, systems, and end-user support. You will be responsible for keeping workstations, networks, and lab/office IT systems running smoothly, supporting both office staff and engineering teams working with robotics hardware and software.

KEY RESPONSIBILITIES

• Provide first-level and second-level IT support to employees across office and lab/engineering environments
• Set up, configure, and maintain desktops, laptops, and workstations (Windows/Linux) for staff and engineering use
• Manage and troubleshoot local network infrastructure: routers, switches, Wi-Fi, and internet connectivity
• Administer user accounts, access permissions, and basic cybersecurity hygiene (antivirus, backups, patching)
• Support setup and maintenance of IT systems used alongside robotics test rigs and lab equipment
• Maintain inventory of IT hardware/software assets and manage vendor coordination for procurement and repairs
• Troubleshoot software, hardware, printer, and peripheral issues in a timely manner
• Assist with server/cloud account management (email, file storage, backups) and documentation of IT procedures

REQUIRED SKILLS & QUALIFICATIONS

• 2-5 years of experience in IT support, systems administration, or a similar helpdesk/infrastructure role
• Hands-on experience with Windows and basic Linux system administration
• Working knowledge of networking fundamentals (LAN/Wi-Fi setup, IP addressing, troubleshooting connectivity issues)
• Experience with hardware troubleshooting, installation, and maintenance of desktops/laptops/peripherals
• Familiarity with user account management, basic cybersecurity practices, and data backup procedures
• Good communication skills and a service-oriented approach to supporting internal teams
• Ability to manage multiple support requests and prioritize effectively

PREFERRED / GOOD TO HAVE

• Experience supporting IT needs in an engineering, manufacturing, or lab environment
• Familiarity with cloud tools (Google Workspace/Microsoft 365) administration
• Basic scripting skills (Python/Bash/PowerShell) for automation of routine IT tasks
• Exposure to supporting specialized hardware/software used in robotics or CAD/engineering workflows

EDUCATION

Diploma/Bachelor's degree in Information Technology, Computer Science, or a related field.

What We Offer

• Opportunity to work with an innovative deep-tech robotics startup.
• Exposure to technical and engineering recruitment.
• Learning and career growth opportunities.
• Collaborative and growth-oriented work environment.

How to Apply

Interested candidates can share their updated resume at:

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