Roles Responsibilities
IT Infrastructure Operations Management
- - Oversee daily IT operations, infrastructure reliability, and system availability across on-prem and cloud environments.
- - Manage enterprise network infrastructure including LAN, WAN, SD-WAN, routers, switches, and firewalls.
- - Ensure high availability and performance of servers, virtualization platforms, and Azure cloud services.
- - Establish proactive monitoring, alerting, and capacity management frameworks.
- Cyber Security Risk Management
- - Lead cybersecurity operations covering threat detection, incident response, vulnerability management, and remediation.
- - Implement and govern Zero Trust security architecture and endpoint protection controls.
- - Oversee security technologies including Firewalls (Checkpoint / Palo Alto), Zscaler, AV/EDR solutions.
- - Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks.
Identity Access Management (IAM)
- - Own and manage IAM capabilities including Active Directory, RBAC, MFA, and Privileged Access Management.
- - Ensure least-privilege access, user lifecycle management, and audit readiness.
- IT Security Compliance Governance
- - Ensure compliance with IT security policies, regulatory requirements, and internal standards.
- - Support internal and external audits, security assessments, and remediation tracking.
- - Maintain documentation for security controls, policies, and governance processes.
Disaster Recovery Business Continuity
- - Own Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies for GCC IT operations.
- - Define and test RTO/RPO objectives, backup strategies, and failover mechanisms.
- - Conduct periodic DR drills and resilience testing.
- Automation Operational Excellence
- - Drive automation frameworks for infrastructure provisioning, monitoring, patching, and incident resolution.
- - Use analytics and operational data to optimize efficiency, reliability, and risk reduction.
IT Service Management (ITSM)
- - Govern IT services using ITIL-based practices including Incident, Problem, Change, Request, and Asset Management.
- - Ensure SLA adherence and high levels of customer satisfaction.
Leadership, Stakeholder Vendor Management
- - Lead and mentor infrastructure and cybersecurity teams.
- - Partner with business stakeholders, GCC leadership, and Truist IT and Security teams.
- - Manage strategic IT and security vendors and service providers.
Technical Professional Skills
- Networking: Switches, Routers, SD-WAN
- Security: Firewalls (Checkpoint / Palo Alto), Zscaler, Zero Trust, SOC integration
- Identity: Active Directory, IAM, MFA, Privileged Access
- Systems: Windows Domain, SCCM, Intune, AV/EDR
- Cloud Virtualization: Azure, VM platforms
Educational Requirement
Master Of Engineering,Master Of Science,Master Of Technology,MCA,PGDM,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology,BCA
Preferred Skills
Technology->IDAM->Identity Management,Technology->Infrastructure Security->Infrastructure Security,Technology->Infrastructure Security->IT Service Management,Technology->Security Operations->SOC Operations
Service Line
Application Development and Maintenance
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