Log all calls received via any communication medium (Mail, Phone, Web) and issue the incident ticket to the user. Analyze all calls received and update the comments on analysis before assigning it to L2. Provide the solution on time as per the SLA norms. Learn the new features and changes incorporated in a patch whenever it is implemented. Help the user to navigate the Finacle Menu options. Follow up with the user till the required information is received for analysis. Malayalam Language is mandatory to speak. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Shift: Day shift Rotational shift Work Days: Monday to Friday Weekend availability Work Location: In person

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