It Security Consultant Lead

ITSM Service & Security Operations Lead

Experience

5-8 years of relevant experience

Role Overview

ITSM Service & Security Operations Lead

Key Responsibilities

• Manage day-to-day

  IT Service Management operations in a highly secure IT environment

  , ensuring SLA adherence and service quality.
• Own

  Incident, Problem, Change, Request, and Service Level Management

  , including Major Incident Management.
• Manage

  hardware assets, software licenses, access rights, and IT service lifecycle activities

  .
• Manage

  cloud infrastructure, consumption tracking, cost control, and spend management

  .
• Track and

  proactively monitor security risks, incidents and vulnerabilities.

• Manage

  access rights and provisioning/ deprovisioning of IT assets and infrastructure

  .
• Support and coordinate

  security and compliance audits to ISO/SOC2 standards

  , ensuring required controls, evidence, and corrective actions are maintained.
• Manage

  vendors and third-party service providers

  , including performance, SLAs, deliverables, and escalations.
• Track operational KPIs and drive

  process improvement, automation, and operational efficiency

  .
• Managing tasks and outputs from reporting team members.
• Managing internal and external customers of the service deliverables and timely, accurate reporting.

Required Skills

• 5-8 years of experience

  in a similar role.
• Strong knowledge of

  ITIL / ITSM and IT Security frameworks

  in an enterprise service management context.
• Experience in managing a small team.
• Hands-on experience with

  ServiceNow, Jira Service Management, BMC Remedy

  , or similar ITSM tools.
• Strong

  vendor management, stakeholder management, communication, analytical, problem-solving, and leadership skills

  .